Travelling Overseas

Travelling overseas shouldn't change the way you communicate. Calls, SMS, email, surf, blog– these are all part of the way you keep in touch with your friends and loved ones and you should be able to do that worry-free.

StarHub Mobile offers you the most comprehensive and cost-effective roaming services to let you keep in touch while overseas.

Subscribe to Roaming services now!

Log onto My Account Manager or visit any StarHub Customer Service Centres.

NO WORRIES when you data roam. NO BILL SHOCK when you come home.

Roam with peace of mind with StarHub Data Roaming

You shouldn't have to worry about hefty roaming charges when staying in touch with your loved ones while overseas.

With StarHub Mobile, enjoy the suite of roaming services that offers the best value and tools to manage your roaming charges in over 220 destinations. Keep in touch while overseas with absolute peace of mind.

Extensive coverage and simplicity
StarHub Mobile offers you one flat rate for voice calls, SMS and data. With flat roaming rates, you will be able to manage your roaming cost better.

Plus, enjoy extensive coverage to over 220 destinations to easily stay in touch while overseas.

Manage your data roaming charges
Introducing Roam Manager *100# - a Singapore's first set of tools that gives you essential travel information like roaming rates and data usage cost notification feature.

The best part? No sign up required and no data roaming charges incurred for accessing Roam Manager. Simply press *100# while overseas.


Features:

  • $20, $40, $60, $80, $100
  • $50, $100, $150, $200, $250
  • $100, $300, $500, $800, $1000 (default)
  • $200, $400, $600, $800, $1000

  • Example:IfcustomeroptforOption1,hewillreceiveSMSalertswhenhisdatausagecrosses$20,$40,$60,$80,$100.
  • Check and personalise Daily Data Roaming Usage Alerts
  • Suspend and un-suspend data roaming service anytime (Coming Soon)
  • Track your data usage
  • Check roaming rates for voice calls, SMS and data
  • Access local embassy and police telephone numbers in case of emergencies

Note: SMS alerts are not real-time and do not work on certain tablets or iPad.

DataRoam Cap at $100 per month
With this new DataRoam Cap at $100 per month, you will never have bill shocks again! This service limits your data roaming usage to $100 per bill cycle. When your data roaming charges hit $100, data roaming service will be automatically be disabled until the next bill cycle starts. This service is open to all StarHub postpaid customers with:

  • International Roaming Service or Pay-As-You-Roam subscribers, and
  • SmartSurf plan, i2Surf plan, MaxMobile or BlackBerry data plan

Simply opt into this service for FREE! Just SMS 'DataCapOn' to 6757.

DataRoam Cap @ $100 FAQ

Value that everyone can appreciate
StarHub Mobile offers a range of roaming options to help you maximise your usage and minimise your bill.

StarHub offers you two roaming options to suit your travelling needs.

For the frequent travellers, choose International Roaming service at an affordable monthly subscription rate of $8.

Pay-As-You-Roam is ideal for the occasional travellers with no contracts and registration fees. Simply activate the service once and you can stay in touch while overseas.

 

Charges International Roaming Pay As You Roam
Registration $10
FREE for customers on SmartSurf Unlimited mobile plan
FREE
Monthly Subscription $8
FREE for customers on SmartSurf Unlimited mobile plan
FREE
Usage Charges By destinations Additional 20% applies on top of prevailing charges payable by International Roaming subscribers

StarHub introduces four new monthly data-roaming plans that offer frequent travellers bundled mobile data access when they roam on selected overseas mobile networks in Asia, Europe and America.

New Data Roaming Plans

We’ve realised that data usage has become a large part of your life.
Our new data roaming plans offering bundled data of 10MB to 100MB offer you great value and savings, so you can continue to enjoy the things you love to on your smartphone even while overseas. These new data plans cover data usage on the following 21 destinations and 31 operators.

  DataRoam
10MB
DataRoam
20MB
DataRoam
40MB
DataRoam
100MB
Monthly Subscription $30 $48 $90 $200
Bundled Data 10MB 20MB 40MB 100MB
One Time Charge $10 $10 $10 $10
Coverage Click here for destinations
Excess Data Charges Prevailing data roaming rates

Note: Monthly Subscription and Data Bundle is non-prorated upon activation and de-activation of Monthly DataRoam Plans. For e.g. Customer activates DataRoam 10MB Plan on 12 June 2011 and next bill cycle is
14 June 2011.  He will be charged  $30 Monthly Subscription and given 10MB Data Bundle for use from
12 to 13 June 2011. On 14 June 2011, he will be charged $30 Monthly Subscription and given 10MB Data Bundle for use from 14 June to 13 July. If he deactivates DataRoam 10MB Plan on 16 June or anytime before the next billing cycle, there will be no refund for the $30 Monthly Subscription.
Due to some temporary technical issues, DataRoam 100MB is not available for MaxMobile Elite subscribers.
DataRoam Plan Terms & Conditions
DataRoam Plan FAQs

BlackBerry Unlimited DataRoam

Now, BlackBerry users have another reason to smile. With our new BlackBerry Unlimited DataRoam plan,  you can get unlimited data access on selected network across 27 countries for a worry-free surfing experience.

  BlackBerry® Unlimited DataRoam*
Monthly Subscription $72
Bundled Data Unlimited~
One Time Charge $10
Coverage Click here for destinations

Note: ~BlackBerry® Unlimited DataRoam usage is only applicable on BlackBerry®.net APN. Video streaming and StarHub Gee! is not included. *Pre- requisite: An active BlackBerry® DataPack/ Data VAS subscription and International Roaming subscription is required.
Monthly subscription is non-prorated upon activation and de-activation of BlackBerry Unlimited DataRoam Plan. For example, when customer activates the BlackBerry Unlimited DataRoam Plan on 12 June 2011 and his next bill cycle is on 1 July 2011, he will be charged a $72 Monthly Subscription from 12 to 30 June 2011. On 1 July 2011, he will be charged $72 Monthly Subscription for 1 July to 31 July. If he deactivates BlackBerry Unlimited DataRoam Plan on 16 July or anytime before the next billing cycle, there will be no refund for the $72 Monthly Subscription.
BlackBerry Unlimited DataRoam Terms and Conditions
BlackBerry Unlimited DataRoam FAQs

Conexus Mobile Alliance

To complement the coverage of our DataRoam Monthly plans, you will save more off your roaming bill by logging on to Conexus Mobile Alliance Network. And, best of all, you do not need to sign up for it.

Benefits of selecting Conexus Mobile Alliance Network:
- Unlimited data roaming at only $15/day
- 50% discount off SMS & GPRS charges


Conexus Mobile Alliance Operators:
China – China Unicom~ Philippines – Smart
Hong Kong – 3/Hutchison/3DualBand Taiwan – FarEasTone
India – BSNL/CellOne; MTNL/In-Dolphin Thailand – True Move
Indonesia – Indosat Macau – 3/Hutchison
Japan – NTT DoCoMo Vietnam – Vinaphone
Korea – KTF Malaysia – DiGi~ ; U Mobile~
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This Android application is designed to help StarHub customers connect to Conexus Network whilst overseas. Thus, enjoying unlimited surfing at $15/day, with no bill shock! The application will display an alert and recommend you to manually log on the relevant Conexus Network at your destination.

Conexus NW Selection App FAQ
Conexus NW Selection App Terms and Conditions

Note:

  1. Pay-As-You-Roam subscribers will enjoy unlimited data roaming at $18/day
  2. Promotion rates & discounts are valid till 29 Feb 2012.
  3. ~ 50% discount is not applicable to Preferred Partners (eg, Malaysia DiGi or China Unicom)
  4. Roaming operators are subject to change without notice
  5. MultiSIM customers will be billed unlimited data roaming at $15/day for each card. Example: If customer uses both SIM cards for unlimited data roaming at the same time, he will be billed 2 x $15/day.

 

3.5G and 3G data roaming

Enjoy higher speed data access via 3G data Roaming or 3.5G data roaming on your mobile devices by logging onto any supported operator network in your destination of travel. Simply ensure that GPRS/MMS service has been activated on your StarHub Mobile service and that your mobile device has been configured for GPRS/MMS.

Video Call Roaming

Video Call on 3G is the next best thing to being with your loved ones when you travel. See and hear your family and friends when you call them from overseas. Check out the video call supported destinations.