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MaxOnline Cable Modem's HFC MAC ID Update Form
Online Request Form for Existing MaxOnline Customers Only
This online form allows you to update your new cable modem's HFC MAC ID with StarHub.
Please submit your request below with your 8-digit StarHub Customer No. (which can be found on the top left hand corner of your monthly invoice) and NRIC/FIN.
StarHub Customer No. (8-digit) :
NRIC/FIN :
I would like to update my existing cable modem's HFC MAC ID to the new cable modem's HFC MAC ID.
Existing HFC MAC ID :
New HFC MAC ID :
(Where can I find the HFC MAC ID?)
Note:
Please note that only selected models of cable modem are compatible with MaxOnline Ultimate. To check your cable modem compatibility, please click
here
.
The new cable modem will be activated within 48 hours upon successful submission. Please note that there will be a brief service disruption when the service is activated.
Please note that the email address you have provided in this e-form will be used for official communications from StarHub to you in future. It will supercede any email address you have previously furnished.
SUBMIT
CLEAR
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