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StarHub offers the following Global SLA terms:

Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Jan - 17 39.00 67.00 182.00
Feb - 17 41.00 68.00 179.00
Mar - 17 39.00 68.00 196.00
Apr - 17 38.00  68.00  190.00 
May - 17  36.00  68.00  185.00 
Jun - 17  35.00  67.00  186.00 
Jul - 17  35.00  67.00  180.00 

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Jan - 17 0 0 0
Feb - 17 0 0 0
Mar - 17 0 0 0
Apr - 17
May - 17 
Jun  - 17 
Jul - 17

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