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  • IP Transit

StarHub offers the following Global SLA terms:

Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Sep - 16 49.00 67.00 199.00
Oct -  16 38.00 67.00 186.00
Nov - 16 40.00 67.00 192.00

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Sep - 16 0 0 0
Oct - 16 0 0 0
Nov - 16 0 0 0

Internet Bandwidth Utilisation Portal

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