1. Why am I seeing the word “Analogue” and why has my screen become smaller on the Free-to-air channels?
This is part of Mediacorp’s effort to encourage Singaporeans who are still on the Analogue platform to swap to Digital TV. If you are watching Free-to-air channels using StarHub TV set-top boxes, you are already on Digital TV. As such, you can ignore the Analogue watermark. For more information, visit www.mediacorp.sg/digitaltv or call 6435 6288.
If you are watching Free-to-air channels by plugging directly to StarHub’s cable point, you are still on the Analogue platform and will need to swap to Digital TV to continue watching Free-to-air channels upon the cessation of the Analogue platform. You may want to sign up to a StarHub TV plan to start enjoying the benefits of Digital TV and be entertained by programmes available on over 200 StarHub TV channels. Visit http://www.starhub.com/business/tv.html for details or call 1800 888 8888 to subscribe.
2. I am a new customer. How will this affect me?
All StarHub TV customers are already on Digital TV. You will not be affected by the cessation of the Analogue platform.
3. I am currently on a non-HD set-top box, what do I do to continue watching the Free-to-air TV channels?
All StarHub TV customers, including those who are still using non-HD set-top boxes, are already on Digital TV. You may want to swap your SD set-top box to a HD set-top box to enjoy crystal clear images, incredibly vivid colours and cinematic sound quality. Plus, you will also get to access channels that are only available in HD under your subscription plan. To swap your SD set-top box, you can contact your Account Manager or Channel Partner.
4. What are the benefits of using a HD set-top box?
HDTV (High Definition TV) offers at least 4 times greater details than SDTV (Standard Definition TV). You will experience clearer images, more vivid colours with better sound quality. Plus, you will also get to access channels that are only available in HD under your subscription plan. We have over 60 channels on StarHub TV that are only available in HD.
5. Why am I not able to view subtitles on all the Free-to-air channels?
As part of the Analogue Signal cessation exercise, customers who are on Standard Definition boxes will no longer be able receive subtitles on all Free-to-air programmes with effect from 4 June 2018.
6. I am currently using a Standard Digital Set-top Box. If I do not swap it to a High Definition set-top box, what will happen next?
You will still be able to continue watching StarHub channels and Free-to-air channels in SD (Standard Definition). However, please note that with effect from 4 June 2018, there will be no subtitles available on all Free-to-air programmes.
7. How do I change my set-top box to a HD set-top box?
You can contact your Account Manager or Channel Partner to swap your SD Set-top Box to a HD set-top box.