1. How do I manage my account?
   Your account is managed through a Control Panel. To access your Control Panel:
   
   • Start your Web browser
   • Type http://your_domain/ControlPanel/ in the address bar, then press Enter (replace your_domain with your domain name). The Control Panel Login window appears.
   • Type your user ID and password in the appropriate fields. If your user ID/password combination does not work, an error message appears. Type your user ID and password again, making sure you use the proper upper and lower cases. If that does not work, contact Support for assistance.
   • Click Login. Your Home page appears.
     
     The following features and functions appear on your start page:
     
     • UserID, Help, and Logout buttons in the upper-right corner.
     • At the left of the page, you see a menu containing the features in the Control Panel. These features are also represented as Sections and Icons in the center of the Control Panel.
     • Click any + sign to see the sub-menu for that section of the Control Panel.
       
       
2. What features are available for my account?
   
   • Up to 10Gbs of disk space (depending on package and plan subscribed)
   • Dedicated IP Address
   • Triple data backup
   • Access to raw log files
   • Unix FreeBSD 4.1 Operating System
   • SSL Secure Server Support
   • SPAM filtering and DNS Blacklisting
   • Virus Scanning on all email attachments
   • 24/7 monitoring to ensure your business' stability-guaranteed
     
     
3. Where can I get help for my account?
   The Control Panel contains an easy-to-use and comprehensive online help system. If you need information on how to perform any function, just log in to your Control Panel and click Help at the top of the page.
   
   
4. Is there a limit to the number of users I can add to my account?
   Each plan defines the number of users that may be added to the account.
   
   
5. Can I monitor disk space usage and data transfer amounts for my account?
   Your monthly data transfer and Disk Usage totals are displayed in your Profile and Usage Summary window, accessible from your Control Panel Home Page.
   
   
6. Can I access my Signature account through Telnet, SSH, or FTP?
   You can access your account using SSH (Secure Shell), or FTP.
   
   
7. Can I use Microsoft FrontPage 2003?
   After nine years of being a popular Web authoring tool, FrontPage has been discontinued by Microsoft in late 2006. Effective June 30, 2006 support for the Microsoft FrontPage 2002 Server Extensions for UNIX has also been stopped by Microsoft. There are no plans for a FP2003 Server Extensions for UNIX release. Please refer to Microsoft for additional information. You may continue to use the FPSE kit that you have previously downloaded. There will be no future releases, bug fixes or security patches.
   
   Signature still provides you the ability to install FrontPage extensions. To install your FrontPage extensions, access your Control Panel and click FrontPage Extensions. The FrontPage Extensions window appears. Type a password in the Password and Confirm Password fields, and click Install. The window refreshes with a confirmation message.
   
   
8. How do I access Webmail?
   To use Webmail:
   
   • Start your Web browser.
   • Type http://your_domain/ControlPanel/webmail/ in the address bar, then press Enter (replace your_domain with your domain name). The Webmail Login window appears.
   • Type your user ID and password in the appropriate fields.
     If your user ID/password combination does not work, an error message appears. Type your user ID and password again, making sure you use the proper upper and lower cases. If that does not work, contact Support for assistance.
   • Click Login. Your Webmail window appears.
   • Click the Subject line of the email message you want. The window refreshes, displaying your email message.
     
     
9. How do I access my website securely? Can I install my own SSL certificate?Signature accounts come with a shared ssl certificate that allows you to access your site securely at https://user.securesites.com/. This is provided free of charge. You can also install your own SSL Certificate on your account from the Control Panel. SSL Certificates for Signature accounts must meet the following minimum specifications: The Cert must work in the production versions of Internet Explorer 6 or higher, FireFox 1.5 or higher, and Safari 2.0 or higher. For more information on how to install SSL Certificates, see the Help files in your account.
   
   
10. Is there Spam filtering available?
    Yes. Spam filtering is turned on by default in your account. Spam filtering is performed by SpamAssassin.
    
    
11. Is there virus scanning available?
    Yes, Virus scanning of your incoming email attachments is turned on by default. Virus scanning is performed by ClamAV.
    
    
12. Can I change Spam and Virus settings for my users?
    Yes, Virus scanning of your incoming email attachments is turned on by default. Virus scanning is performed by ClamAV.
    
    
13. Can I change Spam and Virus settings for my users?
    The Account Owner can log in as a user by typing the Account Owner login followed by a ":" and then the End User's login. For example, if the Account Owner is bob1234 and the End User is tom1234, the login would appear as bob1234:tom1234. Then use your Account Owner password. You will now be logged in as the user, and can modify settings.
    
    
14. Can I host multiple websites with my account?
    Signature accounts are designed to work with only one domain. However, you can point multiple domains to the account. You can also give your users Web access which allows them to control a subsite url on your website. For example, if user bob has web privileges, he can manage website content at http://yourdomain.com/bob. The web alias given to bob is modifiable by the Account Owner.
    
    
15. How much disk space do I have for email?
    All features on your account share a set disk space limit. This includes your web files, your users email, and databases. Therefore, the amount of disk space for email is dependant on the amount of space used for other features using space, such as the size of the website content, and the size of databases on the account.
    
    
16. Is there a size limit on email attachments?
    While we do not put a restricted size limitation, we recommend not sending attachments that are over 8MB through email. Other alternatives are available for sending files, such as FTP, or the File Storage privileges in the Control Panel, which allow you to share files between users.
    
    
17. How can I access the raw log files for my account?
    Raw log files for the web server are located in the www/log directory of your home folder. They can be accessed through your FTP client software, or through a shell connection via SSH. When downloading log files with an FTP client, you should make sure to transfer the file in ASCII mode.
    
    
18. Can I restrict access to a directory on my website?
    There is a feature called Web Access in your Control Panel that allows you to password protect a directory on your website. In addition, you can create custom .htaccess files for your site that handles protecting the directory.
    
19. Can I forward all of my email messages to a different email address?
    Yes. To forward your email messages to a different email address:
    
    • Click Mail Forwards, or select Mail-Mail Forwards. The Mail Forwards window appears.
    • Click Create New. The Create Mail Forward window appears.
    • Type a valid email address in the Forward To: field, and click Save. The Mail Forwards window appears, with a confirmation message.
      
      
20. Can a user have more than one email address?
    Yes. You can setup an email alias for an existing user. From the Control Panel:
    
    • Click Email Aliases, or select Mail-Email Aliases. The Email Aliases window appears.
    • Find the user you wish to set a new address for, and click Edit. Under User Options, type the Email Alias  you wish to use, and click Add.
    • Type a valid email address in the Forward To: field, and click Save. The Mail Forwards window appears, with a confirmation message.
      
      
21. Why are my Urchin statistics not updating?
    Urchin statistics can typically take anywhere from 24 to 48 hours to update. If after this time, you still seem to be missing statistics for specific days, please contact our support department.
    
    
22. How do I change my Webmail settings?
    After logging into Webmail, click Options. From the My Mail Options window, you can change Webmail and Mailbox Options.
    
    
23. How do I setup a Vacation message or Auto Reply?In the Control Panel, under Mail, click Autoreplies. Click the Create New button. This will allow you to setup an auto reply message. From the main Autoreplies screen, you can enable or disable auto reply messages at any given time.
    
    
24. How can I block email messages sent from certain domains or email addresses?
    In the Control Panel, your email settings contain a Whitelist and a Blacklist. Selecting one of these options under the The Whitelist allows you to maintain a list of email addresses or domains that ignore all spam filters you have setup, guaranteeing messages from these addresses safe delivery. The Blacklist allows you to maintain a list of email addresses or domains that are blocked, regardless of your spam filters.
    
    The Mail section of your Control Panel allows you to setup these lists. Always remember, Whitelist rules occur before Blacklist rules, so if you have conflicting information in these lists, the email will be delivered.
    
    
25. How can I schedule a task/script to run at certain times?
    You can setup scheduled tasks or "cron jobs" for your account in the Control Panel. Under Utilities and Files, click Scheduled Tasks. Click Create New Task to setup the new scheduled task.
    
    
26. How do I create a backup of my site content?
    You can backup your site through the Control Panel by clicking on Backups under the Utilities and Files section. Click Create Backup, and provide it a name. This will backup your files in the www/htdocs folder. Once the backup has been successfully created, you can download the backups to your local machine for safe keeping. At any time, you can restore the backups from this section by clicking Restore next to the backup you wish to restore.
    
    Please keep in mind this tool will backup site content only, you will need to manually backup other pertinent data, such as your databases or email.
    
    
27. How do I setup and use MySQL?
    MySQL can be installed from your Control Panel if the plan supports databases. Under Databases, click MySQL. From this screen, you can enable or disable MySQL, and change your MySQL password. You can manage your MySQL database using phpMyAdmin, also in the Databases section.
    
    
28. Why am I seeing a message "503 Service Temporarily Unavailable"?
    Your plan has a limitation on the maximum number of processes that you can use at a given time. These processes include connection requests from HTTP, PHP and CGI, FTP, Email, or MySQL. Should your account reach that limit, you may begin to see messages such as "Service Temporarily Unavailable" or "No more processes". This may be an indication you need to upgrade your account. Contact StarHub support for more information.
    
    
29. What is an .htaccess file and how do I use it?
    The .htaccess file is an ASCII text document that can be placed in any directory on your site. It can be used to control access to files and directories, and customize some server operation in your site. An .htaccess file can be created in any word processor but must be saved as text only. You must use FTP software in ASCII mode to upload or edit your .htaccess file. For the examples provided here, place the .htaccess file in your root directory.

Complete documentation on mod_rewrite can be found at:

• Apache module mod_rewrite
• Apache URL Rewriting Guide

NOTE:
We do not offer support for .htaccess modifications. The following examples will work on our systems and we offer them as a courtesy to our customers.

1. What is Domain Name?
   A domain name is a web address. Just as we have addresses for our homes and offices in the brick and mortar world, an internet domain name helps to identify a person or company's electronic location. When a domain name is successfully registered, it can be accessed by anyone with a Web browser and Internet connection, regardless of his physical location. Each domain name is unique and no two companies or people can register identical domain names.
   
   Choosing a domain name to best represent your company is serious matter. You'll also will need a website to function as your platform to the world and an email address for interested web users to connect with you.
   
   
2. How can I check if the domain name I want is available?
   You can enter your query at our website by performing a search using "whois" under "Domain Name Registration" at www.newmediaexpress.com
   
   
3. How do I order / register a domain name?
   You may order your domain name from via our partner StarHub.
   
   
4. Am I considered the owner for a domain name once I have registered it?
   Yes. You will be the owner of the domain name for the duration of the period you have registered it for. You will be given the option to extend the duration of your ownership by renewing your registration when it has expired.
   
   
5. After registering a domain name, will I be able to change it?
   It is not possible. This is because the required fees would already have been remitted to the central domain authority/registry. In such a scenario, you would have to re-register for a brand new domain name.
   
   
6. How do I know my Domain Name is activated?
   You will receive an email notification when the domain name is registered and activated. If you do not receive our email notification after 2 working days, please do not hesitate to alert us immediately, in case of non-delivery/non-receipt of your original application.
   
   
7. Will I be able to access my domain name with or without the www suffix in front?
   Yes. You can choose to have the www in front of your domain name or otherwise.
   
   
8. How do I transfer my domain hosting to NewMedia Express?
   You may wish to request that your Domain Name Registrar modifies your Domain Name Server (DNS) to NewMedia Express. Please approach our friendly sales consultant for the DNS details, which may vary according to server availability. A unique username and password will be provided to you for the purpose of making further modifications. There will be a nominal charge for it. For the transfer, please contact the registrar New Media Express.
   
   
9. Are there any conditions/requirements to be fulfilled before a domain transfer can be implemented?
   Your Domain Name must be at least 60 days old. You cannot transfer a Domain Name if it has been registered within 60 days. Please check your Domain Name Creation date by performing a WHOIS on your domain name which can be done at our website.
   
   Please note that by transferring your Domain Name will add one year to its current expiry date. You will be charged an additional year's registration fee on it.
   
   If your domain name had previously expired with your former Registrar and you will need to renew it with them, please do not transfer the domain name within 45 days after the previous expiry date. This does not allow you to add an additional year's usage to your domain name. You will also have to forfeit the Renewal fee paid to your former Registrar.
   
   
10. What happens when the domain I registered with you is close to expiring? Will I be informed?
    Yes, you will be informed to renew your domain registration, as NewMedia Express will send an email reminder/notification to the email address as in our records. Notwithstanding this, you are strongly encouraged to ensure that the email address/account registered with us is still in use, updated and valid. Customer is encouraged to maintain a record of the domain name registration and the expiry date.
    
    
11. Who will be the owner for the Domain Name?
    The company authorized person name will be entered under the "Registrant" field for your domain name.
    
    
12. My domain name expired several days ago. Can I renew/restore the domain name?
    When your domain name had already expired, within 30 days time limit after the expiry date of your domain name, you can restore it without any penalty charge. After this 30 days limit, a penalty will be imposed and a renewal fee payable if you wish to continue using your previous domain name. The expired domain name will be open for any new registration to any member of the public after 65 days have passed.
    
    
13. My domain name is about to expire. What will happen if I do not renew it, or forget to renew it?
    After the domain name expires, all media related to the domain name including the website and your email accounts will be invalid and inactive. Your web site also becomes inaccessible. You will be unable to retrieve or send email using this domain name.
    
    
14. Will I receive a reminder if my domain is about to expire?
    For domains ending with .com/.net/.biz/.org/.info/.cc/.com.sg/.sg
    A notifying email from New Media Express to renew your domain will be sent to you 30 days prior to the expiry date. If payment is not received after the expiry date, a 30 day grace period will be provided for you to renew the domain name. If the domain name is still not renewed, another 30 days of RGP (Redemption Grace Period) will be given. Thereafter, the domain name will be parked under the category 'Pending delete' for 5 days and will be released to public for re-registration after the 5 day period. Please note that there is a restoration fee charged at USD$80 during the Redemption Grace Period. Your domain name will be renewed for 1 year upon successful restoration.
    
    Note:
    Please refer to the latest information/updates at the respective NIC /registrars' websites. NewMedia Express Pte Ltd and StarHub do not undertake any responsibility for changes which may occur to the domain deletion policy above.
    
    
15. Will my company name and contact information be made publicly available?
    Yes. Information about the registrants of domain names can be made publicly available to allow for rapid resolution of technical problems. This information also allows for the enforcement of consumer protection, trademark and copyright laws when deemed necessary by the Government.
    
    
16. Can I change registrant / ownership for my .SG/.COM.SG domain?
    Yes. However, S$60 is chargeable as administrative fee For the change, please contact the registrar NewMedia Express.
    
    
17. Can I transfer my domain name to NewMedia Express? If so, how?
    Yes. To transfer your domain name to NewMedia Express, you need to obtain an authorization code from your existing Registrar in order to be able to transfer it to us. For the change, please contact the registrar NewMedia Express.
    
    
18. Can I transfer the domain name ownership?
    Yes. However, for SGNIC domain name registrar transfers, an administrative fee of S$60 applies. For the change, please contact the registrar NewMedia Express.
    
    
19. Can I terminate my contract at any time?
    Yes. Nonetheless, subscribers are advised not to termina contracted will be made.
    
    
20. How do I view / update my account information?
    You can login to customer portal or email to support@newmediaexpress.com to update your account information.
    
    NEWMEDIA EXPRESS RESERVES THE RIGHT, AT ITS DISCRETION TO SUSPEND OR TERMINATE ANY ACCOUNT(S) DUE TO ACTS WHICH CONSTITUTE THE VIOLATION OF THE ABOVE TERMS, DEPENDING ON THE SEVERITY OF THE SITUATION WITHOUT PRIOR NOTICE TO THE CUSTOMER. NO REFUNDS FOR THE BALANCE TERM WILL BE MADE FOR ACCOUNTS TERMINATED DUE TO A BREACH OF THIS AGREEMENT.
    
    If you have any questions or concerns relating to the above, please contact NewMedia Express.
    
    New Media Express Pte Ltd
    20 Ayer Rajah Crescent #08-12 Singapore 139964
    Tel; (65) 6773 9133
    Fax: (65) 6873 0129
    Email: sales@newmediaexpress.com
    Web: www.newmediaexpress.com