FAQ - My Business Account

  1. What is StarHub My Business Account?

    StarHub My Business Account is an interactive portal that gives you control over your telco spending and billing information. This service is free for all StarHub Business customers.


  2. How do I register for My Business Account?

    You may register your interest for My Business Account via the form, we will validate and activate your account within 3 working days. An activation email will be emailed to the appointed Authorised Officer^ of your company.

    Please note that from mid-2016 onward, new StarHub Business customers will automatically receive a My Business Account activation email upon their mobile service activation.

    Activation link in the email is unique and only valid per click. Should you fail to complete the activation process, please send in another request via the webform.

     

    ^Authorised Officer refers to the point-of-contact for your company appointed during service application.

  3. What are the available services on StarHub My Business Account?

    Once you account has been successfully activated, you will be able to access the following:

    • View and download e-bills.
      • Bills and records can be downloaded in PDF format.
      • Authorised Officers may check the outstanding and payment details.
    • Dashboard and reports available to track usage and expenses*.
      • Authorised Officers may view and customize reports by tagging individual users and departments.
      • Authorised Officers may assign user rights to individual users. Users are given access may view individual spending or bills.
    • Check recontract eligibility and submit interest to recontract line(s).
    • Management of Business mobile Value-Added Services (VAS)^#
      • Authorised Officers may bulk subscribe or unsubscribe to mobile VASes for all users.
      • Users may submit request to subscribe or unsubscribe to mobile VASes for Authorised Officers' approval.
    •  

      *Only applicable to Business mobile services.
      #
      Log in to see list of VAS supported on My Business Account, or you may activate your account here.


  4. Who do I contact for enquiries?

    Should you have any enquiries about My Business Account, email businesshelpdesk@starhub.com.