Roaming User Guide

 

You need to subscribe to the International Roaming service before you can make and receive calls when you are overseas. To activate this service, please call our Customer Care Consultants at 1633 or visit the following StarHub Customer Service Centres.

VivoCity
1 HarbourFront Walk
#02-202
Singapore 098585
Opens 11:00am – 9:30pm daily

Plaza Singapura
68 Orchard Road
#B2-17/18/18A
Singapore 238839
Opens 10:30am – 9:00pm daily

Marina Bay Link Mall
8A Marina Boulevard
#B2-52/53/54/55
Singapore 018984
Opens 11:00am – 7:30pm daily
(This outlet does not provide exchange of iPhone handset services.)

Tampines Mall
4 Tampines Central 5
#02-26
Singapore 529510
Opens 10:30am – 9:00pm daily
(This outlet does not provide exchange of iPhone handset services.)

Parkway Parade
80 Marine Parade Road
#B1-30/32, Parkway Parade
Singapore 449269
Opens 11:00am – 9:00pm daily
(This outlet does not provide exchange of iPhone handset services.)

Nex
23 Serangoon Central
#B1-24/25/26, Nex
Singapore 556083
Open 11:00am – 9:00pm daily
(This outlet does not provide exchange of iPhone handset services.)

International Roaming Service Charges
Registration

$10

Monthly Subscription

$8

Contact Us While Roaming 

StarHub Customer Care
From a StarHub mobile phone

Dial +65 6820 1633.

From a fixed-line

Dial the International Access Code of the overseas operator you are roaming on followed by 65 6820 1633

Operating hours

24 hours a day, 7 days a week.

If you lose your mobile phone or SIM card, call our Customer Care Consultants immediately to suspend the service. Please visit our Customer Service Centre to reactivate the service within 30 days. Otherwise, the service will be terminated.

How to activate (phone settings)

Phone Settings

For Autoroam:
Switch on your mobile phone so that your location can be updated on StarHub's Roaming Partner's network. It will automatically select the network with the strongest signal.

For Manual Roam:
Set your mobile phone to "Manual Selection" and it will display all the networks available in that area. Please refer to your mobile phone user manual for more instructions to carry out manual selection.

Phone Rental

With StarHub as your travelling companion, roaming to over 200 destinations is a lot closer, as you'll always be contactable to those important to you.

How to make calls and send SMS

Type Dialling Procedure Example
Call Singapore

1. International Access Code or "+".
2. Singapore Country Code.
3. Singapore Telephone Number

+65 6123-4567

Call a local number in roaming country

1. Local Area Code
2. Local Number in Roaming Country

03 876-54321

Call another StarHub Mobile user in same roaming country

1. International Access Code or "+".
2. Singapore Country Code.
3. Singapore Mobile Number

+65 9123-4567

Call other countries (eg. UK) outside of the roaming country

1. International Access Code or "+"
2. Designated Country Code
3. Area Code
4. Telephone number

+44 171-1234567

Send SMS to Singapore

1. International Access Code or "+"
2. Singapore Country Code
3. Singapore Mobile Number

+65 9123-4567

Retrieve Voice Messages

To retrieve your voice messages while roaming:

1. Dial +65 9850-1303.
2. Key in your StarHub Mobile number followed by #
3. Key in your password when prompted (default password is 8888).
4. You may now access your voice messages.

Additional Information

StarHub Customer Care Consultants
From a StarHub mobile phone

Dial +65 6820 1633.

From a fixed-line

Dial the International Access Code of the overseas operator you are roaming on followed by 65 6820 1633

Understanding Your Roaming Charges

The table below gives you a breakdown of the rates involved to help you understand how StarHub arrives at these charges.

For Outgoing Local Calls within the State

One Flat Rate  +  Taxes & Surcharge (where applicable)

Check rates and destinations

For Incoming Calls

One Flat Rate + Taxes & Surcharge (where applicable) + StarHub IDD 008 (country) Rate

For Calls Back to Singapore

One Flat Rate + Taxes & Surcharge (where applicable)

Check rates and destinations

More Information

For more information on other roaming services, please select the following: