BlackBerry®

General

1. What is BlackBerry® Solution?

BlackBerry® Solution instantly delivers all your important emails to you wherever you are. There’s no hassle of dial-ups or log-ins. BlackBerry®’s smart “push” technology automatically delivers the latest email to your wireless handheld devices the moment an email is received. It provides instant emails, always on connection via GPRS and with our extensive GPRS roaming network, wide accessibility.

2. What is the difference between BlackBerry® for Individuals and BlackBerry® for Corporate?

BlackBerry® for Individuals (“BIS”) is for the professionals who are always on the move yet want to be accessible on their phone, email, text messaging at any time whether they are traveling, out socializing or away from their desk whilst in office.

BlackBerry® for Corporate offers a suite of PushMail solutions for corporations to meet their messaging needs. It is targeted at corporations who want to empower their employees with theconvenience of being accessible.

3. What are the BlackBerry® solutions for individuals?

Currently, there is only one BlackBerry® solution available – BlackBerry® Premium for Individuals. It helps you stay connected either for work or leisure.

With this BlackBerry® Solution, you can integrate all your emails for easy reading via one email account. You can access your latest POP3/web emails such as GMail, Yahoo! Mail Plus, etc whilst on the move up to a maximum of 10 supported email accounts, including Corporate emails (via outlook Web Access) into one unique email address.

4. How does BlackBerry® for Individuals work?

BlackBerry® for Individuals is a data product supported on StarHub's mobile network. All you need is to sign up for the BlackBerry® Premium service at just $19.90 per month, you will get 1GB bundled data. Excess data is charged at $0.0034/kb but capped at $36.38/month so you can enjoy unlimited access without having a bill shock at the end of the month.  

5. Why would I need BlackBerry® Solution as my company does not have any BlackBerry® server? Also I already have a POP3 email account.

With BlackBerry® for Individuals, anyone can enjoy the benefits of the BlackBerry® service. You can send and receive your email and access information from your mobile device, without the need for a corporate email account to use BlackBerry®.

6. Can I sign up for BlackBerry® for Individuals via StarHub's Online Shop?

Yes, this service is available via StarHub's Online Shop.

BlackBerry® V1.8

1. What are the supported attachments for the BlackBerry® Internet Service?

BlackBerry® Internet Service supports email attachment viewing for the following file types:

Attachment Type

Minimum handheld software version

Handheld with color screen required

  • Microsoft Word (.doc)
  • Microsoft Excel (.xls)
  • Microsoft PowerPoint (.ppt)
  • Corel WordPerfect (.wpd)
  • Adobe PDF (.pdf)
  • ASCII text (.txt)
2.6 (handhelds based on C++)

3.6 (handhelds based on Java)
 
  • HTML (.html)
3.6  
  • Zip archive (.zip)
3.7  

Color attachments within:

  • Microsoft Word (.doc)
  • Microsoft Excel (.xls)
  • Microsoft PowerPoint (.ppt)
  • Corel WordPerfect (.wpd)
3.7 Yes
  • JPG
  • BMP
  • GIF
  • PNG
  • TIFF
3.8 Yes
Note: JPEG is not supported.    

Attachment Viewing Functionality

BlackBerry® Internet Service supports the following attachment viewing functionality:

NOTE:

  • To view images and color attachments, your handheld must have a color screen.
Attachment functionality Minimum handheld software version
  • Pan, zoom, or rotate images.
  • Save attached images to the handheld image application for viewing offline at a later time.

3.8

  • Show or hide tracked changes when viewing attached documents.

3.8

  • Jump to another part of a document instead of viewing it sequentially.

3.8

The following table displays the attachment viewing functionality for files supported by BlackBerry® Internet Service.

This functionality requires a minimum installation of BlackBerry® Handheld Software version 3.8.

Features  File Type
Word Excel PowerPoint
(PPT)
WordPerfect
(WPD)
Adobe Acrobat
(PDF)
HTML
Bookmarks

Yes

Yes

 

Yes

 

Yes

Color Support

Yes

Yes

Yes

Yes

 

Yes

Comments

Yes

         
Email Links

Yes

Yes

Yes

Yes

Yes

Yes

Embedded Images

Yes

     

TIFF Only

 
Embedded Tables

Yes

         
Endnotes

Yes

         
Font Size

Yes

 

Yes

Yes

Yes

 
Font Style

Yes

Yes

Yes

Yes

Yes

Yes

Footnotes

Yes

         
Internal Hyperlinks

Yes

   

Yes

 

Yes

Internal Table of Contents

Yes

   

Yes

   
Password        

Yes

 
Phone Links

Yes

Yes

Yes

Yes

Yes

Yes

Text Box

Yes

 

Yes

     
Track Changes

Yes

   

Yes

   
URL Links

Yes

Yes

Yes

Yes

Yes

Yes

2. What is the maximum message size using BlackBerry® Internet Service?

Messages sent or received with a BlackBerry® account may not exceed 8 MB, including attachments.

NOTE:

  • It doesn't matter how large the mailbox is; no message may exceed 8 MB.

3. What does “Leave messages on server” mean?

When integrating an external email account with your BlackBerry® account, the default setting “Leave messages on server” is selected. This saves a copy of the messages sent to your BlackBerry® Wireless Handheld™.

Important Note: If the “Leave messages on server” checkbox is not selected, messages sent to the handheld are not saved on the mail server and may be lost. For example, if you delete a message from your handheld, it cannot be recovered.

To verify that the “Leave messages on server” option is selected,

  1. Connect to the BlackBerry® Internet Service website and log in to your BlackBerry® account.
  2. On the navigation bar, select “Profile”.
  3. Under “Email Accounts”, select “other email accounts”.
  4. Select an integrated account from the email accounts list. The “Modify an Email Account” screen appears and the “Leave messages on server” setting can be selected or deselected.

4. What is the maximum number of imported contacts for a BlackBerry® account?

Each BlackBerry® account (accessible using a BlackBerry® Web Client site) is allotted 3 MB of space that is dedicated to store contacts within the address book.

5. What is Auto Reply?

An automatic reply is sent in response to messages that you receive on the handheld.

If you enable the Auto Reply feature, an auto reply will be sent once every seven days in response to each email message that you received.

If you modify your Auto Reply message, it will not be sent to people who received your previous Auto Reply message in the past seven days, unless you disable and re-enable the Auto Reply feature.

To enable the Auto Reply feature, complete the following steps:

  1. Log in to your BlackBerry® Internet Email Service account.
  2. On the menu bar, select “Auto Reply”, on the Auto Reply page, and type in your Auto Reply message in the text box.
  3. Click Save.

To disable the Auto Reply feature, complete the following steps:

Delete the text from the Auto Reply text box and click Save. A message appears indicating that the Auto Reply feature has been disabled.

NOTE:

  • If you modify the Auto Reply message, it will not restart automatically. You must disable, then re-enable it to make sure that the updated auto reply is sent to any email messages you received in the past seven days.

6. What is Auto-aging and BlackBerry® Web Client?

Auto-aging on the BlackBerry® Web Client allows you to define how many days’ worth of email messages to store in your Inbox. One day represents a 1-day range, rather than all messages received during a single day. For example, if you have configured auto-aging to 1 day on 28 January, all the 28 January and 29 January messages will be stored in your Inbox.

The lowest auto-aging setting is 1 day.

7. What is the MSN Hotmail Plus subscription requirement for BlackBerry® Internet Service?

If you are a Microsoft MSN Hotmail account holder, you must subscribe to MSN Hotmail Plus in order to integrate your Hotmail account with your BlackBerry® account. If you attempt to integrate a regular Hotmail account, the following error message will appear:

“Cannot integrate the email account! Please check your information and try again.”

8. What is the Smart dialing feature?

The smart dialing feature on your BlackBerry® allows you to set a default Country Code and Area Code. To call a number with the default area code, you need only dial seven digits, whether you are calling from within the area code or outside it. Smart dialing also allows you to store the number for a corporation. To reach an extension within that corporation, you need to dial only Alt + 8 (letter X) and the extension.

Configuring the Smart Dialing Feature on the Handheld

From the handheld Home screen, select Phone > Options > Smart Dialing and complete the fields described in the table.

Field Description

Country Code

The code for the country that you call most frequently.

Area Code

The area code that you call most frequently.

National Number Length

The number of digits in the telephone number including Area Code but excluding Country Code.

Corporate Phone Number

The number of the corporation, which you call most frequently.

Wait For

The length of the pause in seconds between connecting to the corporation and dialing the extension.

Extension Length

The number of digits in the extensions at the corporation called most frequently.

BlackBerry® V2.0

1. What are the upgrade options for existing BlackBerry® customers to take BlackBerry® Internet Service v2.0?

As an existing BlackBerry® Professional customer you have the BlackBerry® Internet Service (BIS) 1.8 version. With this upgrade to BIS 2.0, you will have the option to upgrade accordingly. This upgrade is self- initiated, i.e. when you log into your BIS email account via the HTML or WML interface, a screen will pop-up and prompt you to migrate to BIS 2.0. Please choose either Yes or No. You can choose to upgrade to BIS 2.0 at your convenience. Once you have finished this upgrade, the screen pop-up will no longer appear.

2. What are the differences between BIS v1.8 and BIS v 2.0?

  BlackBerry® Internet Service v1.8 BlackBerry® Internet Service v2.0
Do you get push email – where no prompting is necessary and messages are delivered automatically to your BlackBerry® Device?  

Yes

Yes  

Can you view attachments?

Yes

Yes. With BIS 2.0, you are also able to experience enhanced Powerpoint attachment viewing.

Do you manage your BlackBerry® device mailbox by logging on to a website?

Yes

No. You can do it right from your BlackBerry® device. There’s no need to log on to a website.

Is there an email storage quota?

Yes. There’s a size based quota with user defined auto-aging.

No. There are no storage quotas to manage. With 30 day auto-aging, the mailbox never gets full.  

Will email messages sent to your BlackBerry® device also be stored online at the BIS website?

Yes

No      

Is a BlackBerry® email address required?

Yes. Creating a BlackBerry® email address is a mandatory part of setting up the BlackBerry® device.

No. Customers now have the option to create a BlackBerry® email address.  

Can customers choose their BlackBerry® email address?

No – the BlackBerry® email address is based on their BlackBerry® User ID and the user ID cannot be changed.

Yes. Customers who choose to set up a BlackBerry® email address can change it.  It’s dependent of their BlackBerry® User ID.  

How are 3rd party email accounts assessed?

All third party mail is downloaded to a central, RIM- hosted email account prior to it delivered to the device.

There is no need for an interim email account to provide 3rd party email account access via a BlackBerry® device. Instead, the 3rd party account is assessed directly.  

Do I have to choose just one “sent from” address for messages sent from my BlackBerry® device?

Yes

No. You can easily add up to 10 business and / or personal email accounts, configure each one individually and use a unique “sent from” address for each email account and each email account will have a separate inbox on the BlackBerry® device.

3. What are the most important changes to BlackBerry® Internet Service v2.0?

Direct Access – BlackBerry® Internet Service v2.0 introduces a new direct access architecture which improves the BlackBerry® experience for users who set-up their BlackBerry® device to receive email from third party accounts: one-way synch of message status and deletion, unique identity (sent-from addresses) per email account. There is no requirement for a BlackBerry® email address, if the user is only integrating email accounts.

Yahoo! Mail Implementation – RIM has worked with Yahoo! to provide an improved experience for BlackBerry® Internet Service subscribers. Yahoo! Mail on BlackBerry® Internet Service Email v2.0 provides: real-time delivery, one-way synch of message status, deletes sent-items and access to all of Yahoo!’s domains.

New Mailbox Model – The BlackBerry® email address has been repositioned as a device-centric, email-addressable, messaging service for BlackBerry® devices. This address continues to be real-time and pushed, but the burden of managing quotas has been eliminated due to the addition of an unlimited mailbox.

General – The desktop site in BlackBerry® Internet Service Email v2.0 has been removed.

4. How does BlackBerry® Internet Service Email v2.0 support only 1-way synch?
When a user marks a message as read, the device queues similar requests for 5 minutes, and sends the request to BlackBerry® Internet Service Email. BlackBerry® Internet Service Email in turn logs into the email account and knows the specific messages to apply the state changes to.

5. Why did RIM remove web mail from BlackBerry® Internet Service Email v2.0?

In step with the new mailbox model, BlackBerry® Internet Service Email v2.0 is moving away from acting as a web mail provider and instead focussing on wirelessly extending existing email accounts.

6. What is the new mailbox model for the BlackBerry® email address in BlackBerry® Internet Service Email v2.0?

The BlackBerry® email address account has 30-day forced auto-aging, a 500 MB quota and a 1000 message count cap.

7. Which mail providers would have implemented real time delivery with the launch of BlackBerry® Internet Service Email v2.0?

Only Yahoo! Mail is currently planned. However, RIM is working with many other mail providers on a similar implementation.

8. Does BlackBerry® Internet Service v2.0 support OTA calendar and address book synch?

No. BlackBerry® Internet Service v2.0 does not support OTA calendar or address book synch. Users are able to synchronize their calendar and address book using BlackBerry® Desktop Software and a USB cable.

9. Does BlackBerry® Internet Service Email v2.0 support folders?

No. BlackBerry® Internet Service Email v2.0 supports access and synch only to the Inbox. The majority of email accounts in BlackBerry® Internet Service Email v2.0 are POP sources and do not have the concept of folders.

10. What happens to the more portion of the message after thirty days?

If the user attempts the more option (eg. reply or forward the message), the device will attempt to forward by reference. As the message has been auto-aged, it will not be present on the server.  The device IUI will return an X, but the user can send the local copy by trying again.