The StarHub Business Manager App is currently only accessible by existing StarHub Business customers. To create an account and sign in, please ensure that you have activated your Enterprise ID to access the app.

Authorised Officers can sign up for an Enterprise ID account through the app's login screen or by following this link - https://enterpriseid.business.starhub.com/selfreg/.

For Corporate Administrators and Users, please request for an Enterprise ID from your Authorised Officer.

How do I request for an Enterprise ID?

This function is currently only available for Authorised Officers of the company.

Select “Set up account” on the Welcome page.
Enter your registered email address.
Enter your company Unique Entity Number (UEN) - No spacing is required when entering e.g. 12345689X.
Select “Request Enterprise ID”.
Check Email inbox for activation email from StarHub.

Why can’t I sign in to StarHub Business Manager App?

Failure to sign in may be due to connectivity issues or incorrect credentials. Please check the following when logging in:

Mobile device is connected to active network connectivity.
Your Enterprise ID and password are entered correctly.

How do I request for a new password?

You may select the “Forgot your password” option on the login screen or click this link to request for a new password.

Please ensure that a valid Enterprise ID email is entered to receive a password reset verification email.

I tried to log in, but I received a message that my password has expired.

For security reasons, your password is valid for 6 months only and will need to be updated before expiry. You may visit this link to change your password.

Your password must consist of:

a. At least 8 characters

b. At least 1 uppercase character (A-Z)

c. At least 1 lowercase character (a-z)

d. At least 1 number character (0-9)

e. Previous passwords cannot be used

I selected ‘peek my usage’ but no data is displayed?

To view your data usage without logging in, please ensure that a valid StarHub Business SIM card is inserted in your mobile device and that you are not connected to WiFi.

Alternatively, you may sign in to view your data usage.

If the issue persists despite completing the above steps, kindly complete the following steps:

Step 1: Close the StarHub Business Manager mobile app.
Step 2: Turn off your mobile data connection (or activate your device’s Airplane Mode).
Step 3: Turn on your mobile data connection (or deactivate your device’s Airplane Mode).
Step 4: Launch the mobile app and access the ‘Peek your usage’ function again.

How do I refresh my contacts in overseas calls?

A refresh icon is available on the top righthand corner of the call screen. Please click on the icon to refresh your phonebook.

How do I make a call overseas without contact information saved?

Select “Make a call” and select the extension type to proceed.

IDD extension information:

What are the different roles and rights for each Enterprise ID?

Authorised Officer’s rights:

Full access rights including:

View company monthly spent reports
Review all company mobile services usages
Manage all mobile services add-ons
Review billings
Manage all user accounts

Corporate Administrator’s rights:

View monthly spend reports
Review all company mobile services usages
Manage all mobile services add-ons (Only add-ons which are granted access by your Authorised Officer.)
Review billings
Manage all users account (Only User role accounts)

User’s rights:

View assigned mobile services usages
Manage mobile services add-ons (Only add-ons which are granted access by your Authorised Officer.)

How do I manage app notifications on my device?

You can now enable app notifications on your device to receive updates and alerts on your business subscriptions!

To manage the app notifications via the app:

1. Log in to the app and navigate to your profile.

2. Select 'Account settings' and you may set the toggle for 'Push Notifications' to turn it on/off.

Alternatively, you may change the notification settings via your device settings.

How do I request for a 5G SIM card?

You can now request for and activate a 5G SIM card via the StarHub Business Manager (SBM) mobile app.

For more information, please refer to the 5G SIM FAQ section here.

Only Authorised Officer (AO) & Corporate Administrator (CA) of StarHub enterprise customers can request for new 5G SIM card through the StarHub Business Manager (SBM) mobile app. This is applicable for existing mobile lines on Biz+ Plans with non-5G SIM card.

Who can I contact for enquiries?

Should you have any enquiries, please contact us via the Support Tab Quick links within StarHub Business Manager App.

You may choose to submit your feedback via “Feedback” or view our contact information via “Contact Us”.

For Authorised Officers

Services

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How do I view and filter my monthly spending chart?

You may view your monthly spend breakdown by selecting the month from the chart. Your spending breakdown will be shown on a graph.

Filtering options are available on the top right corner of the graph which will allow you to check and uncheck the information you wish to view.

As an Authorised Officer, can I have an overview of all the subscribed business mobile lines in the app?

Yes, you will be able to view every subscribed mobile line including local and roaming usage as well as mobile recontract eligibility.

How do I set a local usage alert?

Ensure that the mobile line is selected in review usage and that you are on the “Local Tab”
Select the contextual menu button and select “Set local usage alert” from the menu
Select your preferred option, “Yes” or “No” and submit your request
Upon submitting the request, you will receive an SMS notification to notify you of the alert
request has been processed

How do I set an alert for roaming charges?

Ensure that the mobile line is selected in review usage and that you are on the “Roaming Tab”
Select the contextual menu button and select “Set Roaming charges alert” from the
menu
Select your preferred option, and submit your request
Upon submitting the request, you will receive an SMS notification to notify you of the alert
request has been processed

How do I manage user add-ons?

Ensure that the mobile line is selected in review usage and that you are on the “Local” tab
Select the contextual menu button and select “Manage add-ons” from the menu
Upon submitting the request, you will receive a SMS notification to notify you the alert
request has been processed

How do I purchase DataTravel passes for users?

Ensure that the mobile line is selected in review usage and that you are on the “Roaming tab”
Select “Manage DataTravel” from the Roaming Tab and select DataTravel Type

For more information on DataTravel Add-on, please view details here.

Besides Mobile services, what other business products can I manage on the app?

You can manage the following services as well:

Business Broadband
Business Wireless Broadband
SmartUC

What type of transactions can I perform on the app as a non-Mobile customer?

You can view:

Service/Features	Fibre Broadband	Wireless Broadband	SmartUC
View Plan Details	Plan type Bandwidth Service ID Equipment model Serial number Contract start and end date	Data usage Plan Type Contract start and end date ICCID Equipment model Service address	Plan Type Phone Type Contract start and end date Service address
View Recontract Eligibility	Yes	Yes	Yes
View Billing Details	Yes	Yes	Yes
Download Bills	Yes	Yes	Yes
Download Service Agreement	Yes*	Yes*	Yes*
Payment Reminder	Yes	Yes	Yes

* Only applicable for SMB customers

Business Broadband plan/bandwidth: Know the plan that you are subscribed to so you can upgrade if the need arises.
Contract start/end date: Know your recontract eligibility and avoid your contract from lapsing and incurring list price.
Router model and serial number
Installation address
ICCID / SIM card ID (only for Business Wireless Broadband customers)
Data usage (only for Business Wireless Broadband customers): Prevent bill shock by adhering to the data entitlement for your wireless broadband subscription.

What are the Business Broadband / SmartUC add-ons I can purchase via the app?

Business Broadband and SmartUC add-ons are unavailable for purchase via the app.

Billing

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How do I view payment history?

Select the contextual menu in the ‘Billing’ tab and tap on “Payment history”.

Under the payment history tab, you can search and sort the billing account order.

How do I change my bill delivery method?

Select the contextual menu in billing tab and tap on “Modify bill delivery mode”.

What is e-Bill?

As part of our goal to bring more convenience to our corporate customers, we are progressively phasing out paper billing and adopting e-Billing.

Benefits of e-Billing:

Convenient: View, analyse and pay your bill anytime, anywhere

Eco-friendly: Help the environment by reducing paper waste

Timely: e-Bills are generated in the portal before a paper bill is mailed to you

Archived: e-Billing allows you to reference bills from the past 12 months.

Where can I view or download bills?

You can download a PDF of your latest bill through the app. To view the bills for past 12 months, please do so via My Business Account portal.

As an Authorised Officer, log into the app with your Enterprise ID.
Select 'Billing' tab.
Navigate to the desired billing account and select the 'Next' icon.
Select the 'Download Bill' button.

Will I receive any notification when the e-Bill is generated?

There is a Monthly Email Notification sent to you once your e-Bill is ready.

If you have not opted out of paper billing, this Monthly Email Notification will be in addition to your existing paper bill.

My billing account is still on paper billing, so will my paper billing cease immediately?

No, if you have not opted out of paper billing, the Monthly Email Notification will be sent in addition to your paper billing via StarHub Business Manager app.

Do I have an option to opt out from the Monthly Email Notification?

If you are on this billing method:

Opt-out option

e-Bill

Monthly soft copy bill(s).

This is the default notification for all customer who are on e-Billing.

Paper Bill

Monthly hard copy bill(s) via mail.

YES

You may opt out of this monthly notification via StarHub Business Manager App

Visit Support (here)

If you wish to opt out you can do so through StarHub Business Manager App, by following these steps.

Step 1: Log in to StarHub Business Manager App via your Authorised Officer account.

Step 2: Click on 'Billing" on the bottom tray menu.

Step 3: Click on the Contextual menu and select 'Manage e-Bill notifications'.

Step 4: Click on the Contextual menu and select to 'Opt-out users'.

Step 5: Select the users* whose email notifications you wish to manage.

Step 6: Select 'Confirm' and you are done.

* Only Authorised Officers and Corporate Administrators will receive billing notifications.

How can I add email recipients for billing information?

You can do this via the 'Manage' page. You may review the steps from the Manage Section of the FAQ.

Who is eligible to receive the e-Bill?

Only Mobile customers are currently eligible to receive the e-Bill.

How do I manage my e-Bill notifications?

To manage your users’ eligibility (opt-in/opt-out) to receive the e-Bill notifications:

Step 1: Log in to StarHub Business Manager App via your Authorised Officer account.

Step 2: Click on 'Billing" on the bottom tray menu.

Step 3: Click on the Contextual menu and select 'Manage e-Bill notifications'.

Step 4: Click on the Contextual menu and select to 'Opt-in users' OR 'Opt-out users'.

Step 5: Select the users* whose email notifications you wish to manage.

Step 6: Select 'Confirm' and you are done.

* Only Authorised Officers and Corporate Administrators will receive billing notifications.

How do I change my account billing address?

Select the billing account in the billing list and the bill details will be shown

Select “>” to edit the Billing address

Note: Only postal code and unit number need to be keyed in.

Can I perform transactions in the app when my account is in dunning status?

You may view and perform most transactions except for the purchase of add-ons. All other features such as viewing bill/account balance or removal of value-added services are still accessible.

How do I check my current payment method(s)?

To view your current payment method(s) for your StarHub Billing Account(s):

Step 1: Log in to StarHub Business Manager App.

Step 2: Click on 'Billing" on the bottom tray menu.

Step 3: Click on the Contextual menu and select 'Payment method'*.

* Only Authorised Officers and Corporate Administrators can access this feature.

How do I check my GIRO application status?

You can easily track your GIRO application status if you applied for recurring GIRO for your StarHub bills recently.

Step 1: Log in to StarHub Business Manager App.

Step 2: Click on 'Billing" on the bottom tray menu.

Step 3: Click on the Contextual menu and select 'Payment method'*.

Step 4: Click on 'GIRO application status' to view the application status. This option will only be available for billing accounts with a recent recurring GIRO application as a payment method.

* Only Authorised Officers and Corporate Administrators can access this feature.

For more information on recurring GIRO, click here to learn more.

To apply or terminate your recurring GIRO application for your StarHub billing account(s), click here to learn more.

Manage

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How do I set up a new user?

Select the “+” icon on the manage tab.

During the process of adding of user, make sure to assign the correct mobile number to the user and send the user the activation email.

If no mobile number is assigned, users will not be able to view usage. If the activation email is not sent out, users will not be able to activate the account and log in.

How do I edit current user information?

Select the user from the manage user list.

The information which you can edit includes:

User’s email login
User’s name
Permission level role (Corp Admin / User)
Assigned numbers

How do I send out an activation email to users?

Individual Account

First, select the user account and then choose “Send activation email” from the contextual menu on the profile page.

Bulk Selection Option

Under the manage tab, select the option “Send activation email” from the contextual menu.

The list of users who are “Pending Activation” will be shown.

Next, select the users by checking the box and then you will be able to submit a request to send an activation email out to these users.

How do I reset user account password?

Individual Account

On the profile page, select the user account and then select the option “Reset password” from the contextual menu.

Bulk Selection Option

Under the manage tab, select the option “Reset password” from the contextual menu.

The list of users who are “Active” will be shown.

Next, select the users by checking the box and then you will be able to submit a request to send an activation email out to users.

How do I reset suspended users?

Individual Account

On the profile page, select the user account.

Next, choose option “Suspend user” from the contextual menu.

Bulk Selection Option

Under the manage tab, select the option “Suspend user” from the contextual menu.

The list of users who are “Active” will be shown.

Next, select the users by checking the box and then you will be able to submit a request to send an activation email out to users.

For Users

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Why am I not able to view my data usage after logging in?

Your company’s Authorised Officer or Corporate Administrator has not assigned any mobile line to your account.

Please approach your Authorised Officer for further assistance.

I have multiple mobile lines. How do I view other service line usage details?

To view other mobile lines, you may select the switch button and select the number from the list view.

You are only allowed to view mobile numbers which are assigned to you by your Authorised Officer.

How do I set local usage alert?

In the “Local” tab, select the contextual menu button and choose “Set local usage alert” from the menu in the usage tab.

Upon submission of request, you will receive an SMS notification of your request.

How do I set an alert for roaming charges?

In the “Roaming” tab, select the contextual menu button and choose “Set Roaming usage alert” from the menu in the usage tab.

Upon submission of the request, you will receive an SMS notification of your request.

Why am I not able to subscribe any VASes?

You have not been granted access to modify add-ons. Please approach your Authorised Officer for further assistance.

For Broadband & SmartUC Customers

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Besides Mobile services, what other business products can I manage on the app?

You can manage the following services as well:

Business Broadband
Business Wireless Broadband
SmartUC

What are the features I can enjoy in the mobile app?

View Usage & Subscription
Easily access your plan details and track your usage on the go! Navigate between plans or service addresses in a few taps. You can also view your Service Agreement in the app.
Check Recontract Eligibility
Keep track of your subscription(s) and simply initiate recontract with a tap of a button.
Bill Access
Track your account balance(s) and download your bills easily in the app.

Who can access the mobile app features?

Only Authorised Officers and Corporate Administrators are able to access the mobile app features regarding your business subscription(s). Corporate Users will not be able to view any plan details.

Click here to learn more about User Roles.

What type of transactions can I perform on the app as a non-Mobile customer?

You can view:

Service/Features	Fibre Broadband	Wireless Broadband	SmartUC
View Plan Details	Plan type Bandwidth Service ID Equipment model Serial number Contract start and end date	Data usage Plan Type Contract start and end date ICCID Equipment model Service address	Plan Type Phone Type Contract start and end date Service address
View Recontract Eligibility	Yes	Yes	Yes
View Billing Details	Yes	Yes	Yes
Download Bills	Yes	Yes	Yes
Download Service Agreement	Yes*	Yes*	Yes*
Payment Reminder	Yes	Yes	Yes

* Only applicable for SMB customers

Business Broadband plan/bandwidth: Know the plan that you are subscribed to so you can upgrade if the need arises.
Contract start/end date: Know your recontract eligibility and avoid your contract from lapsing and incurring list price.
Router model and serial number
Installation address
ICCID / SIM card ID (only for Business Wireless Broadband customers)
Data usage (only for Business Wireless Broadband customers): Prevent bill shock by adhering to the data entitlement for your wireless broadband subscription.

What are the Business Broadband/SmartUC add-ons that I can purchase via the app?

Business Broadband and SmartUC add-ons are unavailable for purchase via the app.

Where can I view or download bills?

You can download a PDF of your latest bill through the app. To view the bills for past 12 months, please do so via My Business Account portal.

As an Authorised Officer, log into the app with your Enterprise ID.
Select 'Billing' tab.
Navigate to the desired billing account and select the 'Next' icon.
Select the 'Download Bill' button

Can I perform transactions in the app when my account is in dunning status?

You may view and perform most transactions except for the purchase of add-ons. All other features such as viewing bill/account balance or removal of value-added services are still accessible.

Where can I download the mobile app?

Search "StarHub Business Manager" in the app store or click on the links below.

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Enterprise overview

5G is Here

Support overview

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FAQ - StarHub Business Manager App

General

For Authorised Officers

Services

Billing

Manage

For Users

For Broadband & SmartUC Customers

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