Free Business Wireless Broadband Promotion Frequently Asked Questions

1. What is Business Wireless Broadband 4G?

Business Wireless Broadband (4G) is a service that offers affordable and convenient mobile Internet on StarHub robust 4G network.

2. Who is eligible to sign up for this promotion?

(a) For new customers:
- Sign-up for a new/recontract a minimum of 3 mobile lines on qualifying Business Mobile Plan type/Promotion type to enjoy FREE Business Wireless Broadband (30GB)
- Sign-up for a new/recontract a minimum of 6 mobile lines on qualifying Business Mobile Plan type/Promotion type to enjoy FREE Business Wireless Broadband (Unlimited)

(b) For existing customers:
- For customers who have existing mobile lines, you can sign up for a minimum of 2 mobile transactions (2 New, 2 Recon or 1 New, 1 Recon) within a period of 6 months, from the date of their 1st transaction performed after 15th August, in order to qualify.

3. If I am a current subscriber of StarHub Business Wireless Broadband, am I still eligible to sign up for this promotion?

Yes, you will be eligible for the promotion as long as you meet the minimum mobile line count and recent transaction requirements.

4. How will I be notified of the Free Business Wireless Broadband service installation?

A StarHub agent will contact you within 3 weeks to arrange for your free service upon completion of your mobile services as long as you meet the minimum qualified mobile line count and recent transaction requirements.

5. What is the lead time to receive notification of the Free Business Wireless Broadband installation appointment?

A StarHub agent will contact you within 3 weeks to arrange for your free service upon completion of your mobile services as long as you meet the minimum qualified mobile line count and recent transaction requirements.

6. I am an existing SingTel or M1 broadband customer, can I sign up for this promotion?

Yes, you will be eligible for the promotion as long as you meet the minimum mobile line count and recent transaction requirements.

7. How can I get technical support when I face problems with Business Wireless Broadband?

You can contact 1631 (or +65 6820 1631 from overseas) or email ssops@starhub.com for technical assistance.

8. Who can I contact to find out the status of the application?

You can contact the salesperson who attended to you or contact us at 1800-888 8888 or email at business@starhub.com to enquire more.