All-in-one Managed Security Service to Protect your Business network.
Highly recommended for mid to large sized enterprises with servers and applications hosted in multiple office locations, StarHub’s Managed Security Appliance Service – Unified Threat Management (UTM) is a robust, all-in-one managed security service, integrating the essential security technologies which include: web content filtering, anti-virus, next generation firewall and application control.
Managed Security Appliance Service – UTM can be placed at your company’s premises to replace the router that connects to the Internet and corporate network. With this all-in-one security service, you can reduce the need to invest in multiple network, security devices and software.
Scope of Service
- All-in-one-bundle (Hardware, Software, Maintenance, Monitoring and Management)
- 24 x 7 Monitoring and Email Alert
- Monthly report + Remote Configuration + OS
- Upgrade + Remote troubleshooting
- Ticket Escalation, Monthly backup and restore OS Advisory, limit to 6 change requests in a year
Scope of Support
- 24 x 7 phone and email support with 4 hours response time upon the reporting of a fault
- 24 x 7 remote support for software maintenance & patch releases
- 8 x 5 hardware support under warranty
- Up to 6 policy configuration change requests per year
- Monthly report of network status