SiX offers excellent global and Asian coverage for carrier-grade IP Transit service, telecoms operators, Internet service providers and content providers with routing options to meet their exacting specifications.

One of the largest and Top-Tier ISP in South East Asia and Asia Pacific, SiX is built on a multiple submarine cable system which includes APCN2, EAC, C2C, Japan-US, PC-1, TGN, SMW3, SMW4, TPE, IAC and AAG.

Through extensive direct interconnections and well-established bilateral peering with numerous major providers in Asia Pacific and USA, SiX actively performs traffic load-balancing and route optimisation via multiple cable systems for consistent and optimum performance with high resilience and availability.

High Availability
SiX offers total diversity and resilience ensuring 100% uptime. SiX deploys multiple submarine cable systems and maintains a congestion-free network with fully redundant structure to handle peak utilisation. 

Optimal Performance
SiX offers extensive coverage for global, Asia and local routes. SiX selects the best possible route (lowest latency, shortest path) from the Top Tier providers globally and our extensive mix of peering arrangements.

Competitive & Flexible Pricing
Reliable and quality Internet connectivity at a very competitive price. Flexible charging options: Flat rate or burstable usage on 95th percentile basis.

Service Level Guarantee (SLA)
Guaranteed reliability with aggressive service level objectives for 100% service availability, service provisioning, latency and packet loss.

24x7 Support
Customers are assured of immediate response to queries with StarHub round the clock Business Helpdesk (SSOPS) and highly technical network operation centre (NOC) service support.

StarHub IP Exchange (SiX) service is provided according to the following technical specifications:

• Access Type: X-connect via IPHUB (IP Presence at major Key IDCs in Singapore), local loop (ELL, DLC, ATM)
  and IPLC.
• Access interfaces:
  E1, DS3, STM-1, STM4c, STM16c, Ethernet, Fast Ethernet, Gigabit Ethernet, 10 Gigabit Ethernet
• Internet Speed: From 2Mbps to 10Gbps
• One-stop shop for IP port and access services
• IPv4 and IPv4/IPv6 dual stack service is available
• Flexible charging options: Flat rate or burstable usage basis
• Integrated user-friendly online customer portal for monitoring network performance and bandwidth usage
• Routing: BGP4 or static route with full routes or default routes
• Architecture: Single AS (AS4657)
• Flexible Border Gateway Protocol (BGP) communities allow customer-beneficial traffic engineering

StarHub offers the following Global SLA terms to our customers:

Monthly Average Backbone Transit Delay

• Not exceeding 100ms from Singapore to Japan
• Not exceeding 50ms from Singapore to Hong Kong
• Not exceeding 220ms from Singapore to US

Monthly Average Backbone Packet Loss

• Not exceeding 0.3% from Singapore to Japan
• Not exceeding 0.3% from Singapore to Hong Kong
• Not exceeding 0.3% from Singapore to US

Latency Statistics (in msec)

Packet Loss (in %)