Singapore, 11 November 2002 - For the second consecutive year, StarHub was a glittering star at the recent 2nd Annual Call Centre Awards held on Friday, 8 November 2002. Despite stiff competition from other banking, telecommunications, insurance and transportation industries, StarHub emerged tops with a whopping 12 finalists in eight categories, out of which it clinched four awards!
Conferred by the Call Centre Council of Singapore (CCCS), the awards is the premium accolade for the Singapore call centre industry as it promotes and recognises the innovative development and adoption of call centre technologies and companies that provide quality customer services. Mr Ted Tan, Chairman of the Call Centre Council of Singapore said in the CCCS website (www.cccs.com.sg), the award winners would be ambassadors for Singapore in the regional call centre arena as their names would be synonymous with outstanding call centre organisations in Singapore.
This year, StarHub continued to impress the judges with 12 finalists in eight categories, finally winning four of the awards: Team Leader of the Year (Under 50 seats), Call Centre Champion (Under 50 seats), Call Centre Professional of the Year (Under 50 seats) and Call Centre Professional of the Year (Over 50 seats)
Nominees were judged through application submissions and interviews, and these were based on stringent criterion including customer service quality and operational efficiencies, amongst other key performance indicators.
StarHub’s name rang throughout the whole night as the finalists and champions of the awards were announced.
Said Mr Philip Tan, who heads up the Operations and Support functions for the StarHub Group, "We are delighted with the industry’s recognition of the hard work and dedication that our StarHubbers had put in, to achieve premium quality customer service and enable customer satisfaction in just over two years of operations. With these awards, we are motivated to keep on challenging the norm, to deliver the best in Customer Services to our customers. We thank the Call Centre Council of Singapore for their tremendous support for us and we look forward to continually delight our customers in the years to come!"
Alex Lim, one of the Team Leaders for the StarHub Customer Care 24-hour 1633 hotline, won the Call Centre Professional of the Year (Over 50 seats) award. He has been with StarHub since March 2001. Mr Lim said, "Every interaction with customers is a new learning experience for me and I treasure each and every moment that I have with them. Coupled with the passion and drive to push the envelope of the level of service for my customers, this award motivates me to excel to the zenith."
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Year 2001 - 1st Annual Call Centre Awards
Last year, StarHub won the coveted "Call Centre Under 50 Seats of the Year" award and was the runner-up for "Call Centre Manager of the Year" and the "New Call Centre of the Year" awards. In the same event, StarHub Cable Vision (previously known as Singapore Cable Vision) was runner-up for the "Call Centre of the Year (Over 50 Seats)" and "Call Centre Professional of the Year (Over 50 seats)" awards. It was also a finalist in the latter category and for Team Leader of the Year (Over 50 seats) for 2001.
StarHub had at least one finalist in the following 8 categories:
- Team Leader of the Year (Under 50 seats) - 1 finalist
- Call Centre Champion (Under 50 seats) - 3 finalists
- Call Centre Professional of the Year (Under 50 seats) - 1 finalist
Call Centre Professional of the Year (Over 50 seats) - 2 finalists
Call Centre Manager of the Year (Under 50 seats) - 1 finalist
- Call Centre Manager of the Year (Over 50 seats) - 2 finalists
- New Call Centre of the Year - 1 finalist
- Call Centre of the Year (Under 50 seats) - 1 finalist