Singapore, 9 November 2001 -- StarHub sparkled at the inaugural Annual Call Centre Awards 2001 held last night at the Grand Hyatt Hotel. Barely one and a half years old since its launch in April 2000, StarHub’s impressive performance in the call centre industry has not gone unnoticed. Last night, StarHub was recognized for its significant contributions as its Internet arm, StarHub Internet, won the coveted "Call Centre Under 50 Seats of the Year" award and was the runner-up for "Call Centre Manager of the Year". StarHub also beat other established institutions to win second place for the "New Call Centre of the Year" award.
Presented by the Call Centre Council of Singapore, the annual Call Centre Awards honours outstanding call centres and professionals who have made quality contributions to seven categories including "Call Centre Manager", "New Call Centre" and "Call Centre Team Leader". Despite stiff competition from other established institutions and being the new kid on the block, StarHub impressed the judges with their dynamic track record in the call centre industry.
Said Mr Kyong Yu, General Manager of StarHub Internet, "StarHub Internet is proud to have won the "Call Centre Under 50 Seats of the Year" award. We are very happy that the industry has strongly endorsed our hard work in ensuring quality service to our customers. I would like to congratulate my call centre manager, Ms Tan Soil Bian, for her dedication and professionalism in putting StarHub Internet on the call centre industry map. I am sure that we will continue to work harder, to set higher benchmarks for us to continually enhance our customer service standards."
StarHub’s Vice President of Customer Service, Ms Jeanette Liau, was also of the same opinion. "StarHub is thrilled to have achieved this official recognition for our efforts in not only being the forerunner in call centre technology but also in enhancing our quality service to our customers. Our own internal quarterly customer satisfaction surveys have continued to show marked improvements in the areas of customer service and customer satisfaction since our launch in April 2000. These awards will spur us on, to continue working with the latest technologies and with our dedicated people in delivering the Right Customer Experience to our customers."