Terms & Conditions - StarHub WiFi Assessment Service


  1. General
    1. The use of the StarHub WiFi Assessment Services is subject to these Service Specific Terms and Conditions, StarHub's General Consumer Terms & Conditions, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at Legal Notices & Terms.
    2. If there is any conflict or inconsistency between any provision of these Service Specific Terms & Conditions and the Consumer General Terms & Conditions, these Service Specific Terms and Conditions shall prevail.

  2. Duration of Services
    1. This Service commences on the date that we agree to carry out the WiFi assessment and ends upon completion and the issuance of a Broadband Connectivity Summary (“the Report”).
  3. Services
    1. The Service is intended to assess the WiFi signal accessibility within your home and in an internal environment. There is no assessment made for external environments such as gardens and backyards. The Service does not extend to commercial properties.
    2. You understand and accept that the Service and the Report is subject to various dynamic and external factors such as the level of WiFi interference from neighbouring properties, time and day of assessment, the level of accessibility that we may have or are able to reach within your premises, the accuracy of the floor plans provided and other factors which are beyond our control.
    3. Notwithstanding the dependency on dynamic and external factors, under each Service, we will make only one site visit for the generation of one Report.  Each new site visit and each new Report generated from the site visit shall be deemed as a new Service for which the relevant Charges will be payable.
    4. No refunds will be given with regards to a Report on the basis that there has been a change in relevant factors within the home or outside, that specific areas are now available or any other change in circumstance.
  4. No Warranty
    1. The Services are provided on an “as is” and “as available” basis and you agree and accept that the Report is generated based on the best available information at the time of the site visit, and is not purported to be accurate or error free.  You understand that you use the Service and rely on the Report at your sole risk and that your selection and placement of WiFi routers are made entirely at your own discretion and risk. We expressly disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement to the fullest extent allowed by law. No advice or information whether oral or written, obtained by you from us or through the Service or the Report will create any warranty.
  5. Proprietary Rights
    1. All intellectual property in the Report and arising from the Services are owned by us.  Such intellectual property rights include all copyrights, patents, trademarks, trade names, logos, service marks and other proprietary rights.   You agree to transfer, assign and sign such documents as may be needed to transfer any title in the intellectual property to StarHub.
    2. You will be given one copy of the Report and you are not permitted to copy, reproduce, distribute, or create derivative works from such Report without our prior written consent.
    3. You acknowledge and agree that save and except for the limited permissions on the use of the Report as expressly provided in these Terms and Conditions, no right, title or interest in any of the Content shall be deemed transferred to you through the provision of the Services or through access to the Content that you obtain through the Services.