Terms & Conditions - General Store Checkout

 

Please read these Terms & Conditions carefully. By accessing the Online Store ("this Site") and/or any content or services therein, you agree to be bound by these Terms & Conditions. If you do not accept any of these Terms & Conditions, please discontinue your access to this Site and/or any content or services therein. We may at any time revise these Terms & Conditions by updating this version. By accessing these sites and/or using any content or services therein, you agree to be bound by any such revisions. Please therefore visit this web page periodically to determine any changes to these Terms & Conditions. 

Mobile Online Store

 

  1. Mobile
    1. I hereby consent to the use by StarHub of my personal details provided by me, to contact and assist me in signing up for StarHub services.
    2. Relevant documents are to be produced for the subscription of mobile service.
    3. Phone packages, offers and service plans are accurate at the time of printing and are subjected to changes
    4. Customers holding Student Passes, S Passes (between 18-21 years old) or Work Permits are required to pay a deposit of $200 or $800 for their postpaid mobile sign-ups.
    5. For PowerValue 80 sign-ups, an additional $100 or more is applicable in addition to the advertised prices.
    6. Subscription to any mobile line bundled with a handset shall be subjected to a 24-month contract. In the event of any termination during the 24 months, an early termination charge shall apply.
    7. No downgrading of service plan is allowed during the 24-month contractual period otherwise downgrade fee charges will be applicable.
    8. Advertised phone offers are not applicable with CIS/Business sign-ups or other promotions, unless otherwise stated.
    9. The Early Recontract Scheme is applicable if you are renewing your mobile service between the 13th and 21st month of your mobile contract. If you do so, you will be subject to an Early Recontract Fee of $200/$300.
    10. Trade-in of handset service is currently NOT available via Online Store.
    11. StarHub Prepaid to Postpaid porting is currently available via Online Store.
    12. All purchased items via Online Store is non-exchangeable & non refundable.
    13. StarHub Terms & Conditions for service subscription, promotional and Info-Communication Services apply. For the full set of terms and conditions, please visit StarHub's Legal Notices & Terms.
  2. Pricing and Promotions 
    1. All one time charges displayed are inclusive of GST. Monthly recurring subscriptions shown are not inclusive of GST.
    2. The total Charges indicated upon checking out of your cart are indicative only, and is subject to your eligibility for additional discounts.
    3. All premiums are only available whilst stocks last.
    4. Only valid StarHub Recontract vouchers may be used for applicable purchases on the Online Store.
  3. Delivery
    1. Subscriber must be present in person with a printout of the order email confirmation and original NRIC/FIN during delivery to receive the goods and sign the mobile service contract, otherwise the delivery will be aborted.
    2. Your 2-year mobile contract and selected subscription fees will commence from the selected delivery date.
    3. We will deliver the Products to the place of delivery designated by you and agreed to by us. Delivery will be available for Singapore (main island) only. You may reschedule your delivery up to two (2) times, at the charge of $12.84 per request. If the delivery cannot be completed by the third delivery date, there shall be no further attempts for delivery. There shall be no refund for your order if we are unable to complete the delivery by the third delivery date, or if we are unable to contact you to arrange the delivery.
    4. If you opted for a change of SIM card for when re-contracting for your existing mobile service line, your mobile service may be disrupted for up to 3 hours prior to delivery while your new SIM card is undergoing activation.
    5. To help ensure the safety of our riders, delivery times may be affected due to bad weather and/or traffic conditions.StarHub reserves the right to reject any order and shall have no liability to you under such circumstances.
    6. Unless otherwise specified by us in writing, you are liable to pay for all delivery charges.
    7. We may, in our absolute discretion, deliver the Products by instalments in any sequence. Where the Products are delivered by instalments, no default or failure by StarHub in respect of any one or more instalments will vitiate the contract for sale in respect of Products already delivered or undelivered Products.
    8. We may, at our absolute discretion, use a third party delivery contractor to deliver the Products to you and that delivery of the Products will be subject to the terms and conditions of contract between us and the delivery contractor.
    9. Any delivery times quoted by us are only estimates and no guarantee or warranty is made by us or our delivery contractor that an order will be delivered with the quoted delivery times. We will not be liable for any delay in delivery of any Products or Services, howsoever caused.
  4. Other Applicable Terms
    1. In addition to the terms and conditions herein, your use of and payment for Products and/or Services obtained via these Sites are governed by the Terms & Conditions for Online Store and My Account, and StarHub’s prevailing terms and conditions for such Products and/or Services (including StarHub’s General Terms & Conditions and Service Specific Terms & Conditions).
Broadband Online Store

 

  1. Broadband
    1. I hereby consent to the use by StarHub of my personal details provided by me, to contact and assist me in signing up for StarHub services, including via telephone.
    2. Relevant documents are to be produced for the subscription of broadband services.
    3. Broadband deals, plans and, offers are accurate at the time of printing and are subjected to changes.
    4. Customers holding Student Passes, S Passes or Work Permits are required to pay a deposit of $200 or $800 for their broadband sign-ups. StarHub reserves the right to change the amount of deposit payable at any time.
    5. Subscription to any broadband services shall be subjected to a 24-month contract (“Minimum Period of Service”). In the event of any termination during the 24 months, a promotion early termination charge and service early termination charge (for Fibre Home Broadband service) shall apply.
    6. All outstanding Premium Top-up Charges for any remaining period in the Minimum Period of Service will be  immediately payable if you are no longer subscribed to a Cable or Fibre Home Broadband Plan for any reason. This requirement is in addition to any applicable early termination charges and other fees.
    7. No downgrading of service plan is allowed during the Minimum Period of Service, otherwise downgrade fee charges will be applicable.
    8. Advertised broadband offers are not applicable with CIS/Business sign-ups or other promotions, unless otherwise stated.
    9. StarHub Terms & Conditions for service subscription, promotional and Info-Communication Services apply.
      For the full set of Terms & Conditions, please visit StarHub's Legal Notices & Terms.
  2. Pricing and Promotions 
    1. All one time charges displayed are inclusive of GST. Monthly recurring subscriptions shown are not inclusive of GST.
    2. The total Charges indicated upon checking out of your cart are indicative only, and is subject to your eligibility for additional discounts.
    3. All premiums are only available whilst stocks last.
  3. Delivery
    1. Subscriber must be present in person with a printout of the order email confirmation and original NRIC/FIN delivery to receive the goods and sign the mobile service contract, otherwise the delivery will be aborted.
    2. We will deliver the Products to the place of delivery designated by you and agreed to by us. Delivery will be available for Singapore (main island) only. You may reschedule your delivery up to two (2) times, at the charge of $12.84 per request. If the delivery cannot be completed by the third delivery date, there shall be no further attempts for delivery. In such a situation, there shall be no refund for your order.
    3. To help ensure the safety of our riders, delivery times may be affected due to bad weather and/or traffic conditions. StarHub reserves the right to reject any order and shall have no liability to you under such circumstances
    4. Unless otherwise specified by us in writing, you are liable to pay for all delivery charges.
    5. We may, in our absolute discretion, deliver the Products by instalments in any sequence. Where the Products are delivered by instalments, no default or failure by StarHub in respect of any one or more instalments will vitiate the contract for sale in respect of Products already delivered or undelivered Products.
    6. We may, at our absolute discretion, use a third party delivery contractor to deliver the Products to you and that delivery of the Products will be subject to the terms and conditions of contract between us and the delivery contractor.
    7. Any delivery times quoted by us are only estimates and no guarantee or warranty is made by us or our delivery contractor that an order will be delivered with the quoted delivery times. We will not be liable for any delay in delivery of any Products or Services, howsoever caused.
  4. Other Applicable Terms
    1. In addition to the terms and conditions herein, your use of and payment for Products and/or Services obtained via these Sites are governed by the Terms & Conditions for Online Store and My Account, and StarHub’s prevailing terms and conditions for such Products and/or Services (including StarHub’s General Terms & Conditions and Service Specific Terms & Conditions).
TV Online Store

 

  1. TV
    1. I hereby consent to the use by StarHub of my personal details provided by me, to contact and assist me in signing up for StarHub services, including via telephone.
    2. Relevant documents are to be produced for the subscription of TV services.
    3. TV deals, plans and, offers are accurate at the time of printing and are subjected to changes.
    4. Customers holding Student Passes, S Passes or Work Permits are required to pay a deposit of $200 or $800 for their broadband sign-ups. StarHub reserves the right to change the amount of deposit payable at any time.
    5. Subscription to any TV services shall be subjected to a 12-month or 24-month contract (“Minimum Period of Service”). In the event of any termination during the 12 months or 24 months, a promotion early termination charge and service early termination charge shall apply.
    6. No downgrading of service plan is allowed during the Minimum Period of Service, otherwise downgrade fee charges will be applicable.
    7. Advertised TV offers are not applicable with CIS/Business sign-ups or other promotions, unless otherwise stated.
    8. StarHub Terms & Conditions for service subscription, promotional and Info-Communication Services apply.
      For the full set of Terms & Conditions, please visit StarHub's Legal Notices & Terms.
  2. Pricing and Promotions 
    1. All one time charges displayed are inclusive of GST. Monthly recurring subscriptions shown are not inclusive of GST.
    2. The total Charges indicated upon checking out of your cart are indicative only, and is subject to your eligibility for additional discounts.
    3. All premiums are only available whilst stocks last.
  3. Delivery
    1. Subscriber must be present in person with a printout of the order email confirmation and original NRIC/FIN delivery to receive the goods and sign the tv service contract, otherwise the delivery will be aborted.
    2. We will deliver the Products to the place of delivery designated by you and agreed to by us. Delivery will be available for Singapore (main island) only. You may reschedule your delivery up to two (2) times, at the charge of $12.84 per request. If the delivery cannot be completed by the third delivery date, there shall be no further attempts for delivery. In such a situation, there shall be no refund for your order.
    3. To help ensure the safety of our riders, delivery times may be affected due to bad weather and/or traffic conditions. StarHub reserves the right to reject any order and shall have no liability to you under such circumstances
    4. Unless otherwise specified by us in writing, you are liable to pay for all delivery charges.
    5. We may, in our absolute discretion, deliver the Products by instalments in any sequence. Where the Products are delivered by instalments, no default or failure by StarHub in respect of any one or more instalments will vitiate the contract for sale in respect of Products already delivered or undelivered Products.
    6. We may, at our absolute discretion, use a third party delivery contractor to deliver the Products to you and that delivery of the Products will be subject to the terms and conditions of contract between us and the delivery contractor.
    7. Any delivery times quoted by us are only estimates and no guarantee or warranty is made by us or our delivery contractor that an order will be delivered with the quoted delivery times. We will not be liable for any delay in delivery of any Products or Services, howsoever caused.
  4. Other Applicable Terms
    1. In addition to the terms and conditions herein, your use of and payment for Products and/or Services obtained via these Sites are governed by the Terms & Conditions for Online Store and My Account, and StarHub’s prevailing terms and conditions for such Products and/or Services (including StarHub’s General Terms & Conditions and Service Specific Terms & Conditions).

Terms & Conditions – Online Store $30 Bill Rebate Promotion

 

  1. General
    1. The access and use of the StarHub Online Store are subject to StarHub's Consumer General Terms & ConditionsService Specific Terms & Conditions, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at http://www.starhub.com
    2. If there is any conflict or inconsistency between any provision of these Promotion Terms & Conditions, the Consumer General Terms & Conditions and Service Specific Terms & Conditions, the documents shall be construed in the following order of precedence:
      1. Promotion Terms & Conditions;
      2. Service Specific Terms & Conditions; and
      3. Consumer General Terms & Conditions
  2. Eligibility for the Promotion
    1. This Promotion is available to new and re-contracting subscribers of StarHub's subscription services who:
      1. sign up or re-contract for a subscription plan on the StarHub Online Store;
      2. do not have outstanding bills due to us under any account; and
      3. have a valid Hub ID
    2. StarHub reserves the right to determine your entitlement to this Promotion, and to reject any application for the Service at its sole discretion.
  3. The Promotion
    1. This Promotion is available from 21 Dec 2017 till further notice.
    2. If you subscribe or re-contract for a subscription plan on the StarHub Online Store during the Promotional Period, you will enjoy the one-time S$30 bill rebate off your monthly recurring subscription charge for the services, subject to these terms and conditions.
    3. The Bill Rebate will be applied on the date that you first subscribe or re-contract for the StarHub subscription plan on the StarHub Online Store. The untilised Bill Rebate will expire within 3 months from the Start Date for Mobile/ Broadband/ TV services and within 7 months from Start Date for HomeHub Service.
    4. The Bill Rebate will not be applicable for any other charges that you incur in relation into your StarHub subscription, such as charges for value added services that you have subscribed to.
    5. If the monthly recurring charge of your subscription plan is less than S$30, the Bill Rebate will be applied to the next month’s monthly recurring charge until the S$30 is fully redeemed subject to the expiry under Clause 3.3 above.
    6. If you are already enjoying free months, the Bill Rebate will be applied on the month which the service is chargeable.
  4. Others
    1. This Promotion cannot be used to offset any other existing subscription charges or outstanding balances due to StarHub.
    2. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
    3. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or offers.
    4. We reserve the right to revise any of these Promotion Terms & Conditions at our sole discretion without prior notice. Your use of the StarHub subscription services will constitute acceptance of these Promotion Terms & Conditions and the amendments thereof.