Terms & Conditions - StarHub TV Combo Packs

 

  1. Promotion is applicable to new and existing StarHub TV customers who are not on promotional contract and do not have outstanding bills with StarHub.
  2. The StarHub TV service is available to homes connected to StarHub’s network with 2-way interactivity signal.  For the StarHub TV on Fibre service, it is available to homes with a StarHub Fibre Broadband service and StarHub Fibre Broadband Terms and Conditions apply.
  3. Promotions are valid till a date determined by StarHub.
  4. A minimum monthly subscription to 3 Basic Tiers is required and this does not include subscription to Pay-Per-View, Telescope, main set-top box and additional set-top box(es).
  5. The following CATV Combo Packs are available for purchase at the listed price:
    1. Yu Le Combo Pack or Qiang Dang Yu Le Combo Pack;
    2. Box Office Combo Pack or Supreme Box Office Combo Pack;
    3. Idaman Pack;
    4. Thangam Pack; and/or
    5. Manoranjan Pack
  6. As the Yu Le Combo Pack and Qiang Dang Yu Le Combo Pack are over-lapping, you must select only either one of the Packs at a time. Likewise, as the Box Office Combo Pack and Supreme Box Office Combo Pack are overlapping and you must select only either one of the Packs at a time.
  7. A 24-month contract will apply from the date the Combo Pack is activated and the discounted rate will commence from that date. For the Yu Le Combo Pack and the Qiang Dang Yu Le Combo Pack, the commencement date of the 24-month contract will apply from the date of purchase of either of the Packs, whichever earlier. Likewise, for the Box Office Combo Pack and the Supreme Box Office Combo Pack, the commencement date of the 24-month contract will apply from the date of purchase of either Combo Pack, whichever earlier.
  8. A minimum contractual period of 24 continuous months to StarHub TV's subscription plan is required. Early Termination Charge is calculated based on the remaining contractual period multiplied by the monthly subscription rate of the plan/channel(s) to be terminated. Any period of suspension will not be counted towards the minimum contractual period.
  9. Early Termination Charges will not apply and the 24 month period will be deemed continued, if you are upgrading or downgrading between the Yu Le Combo Pack and the Qiang Dang Yu Le Combo Pack or the Box Office Combo Pack and the Supreme Box Office Combo Pack.
  10. TV subscription discount received by customer is up to $10.70 per month and $4.28 for Basic HD Upsize. This discount will be credited to the customer's account monthly for 24 continuous months. Thereafter, normal billing resumes. In the event should the service be suspended, the promotional discounts will not be given during the suspension period.
  11. Prevailing rates for Box Office/Supreme Box Office/Yu Le/Qiang Dang Yu Le/Thangam/Idaman/ Manoranjan Combo Pack applies after the 24-month contract period.
  12. Promotional discount is non-exchangeable for cash or benefit-in-kind, neither refundable nor transferable and cannot be used to offset any outstanding balance and/or previous month's subscription.
  13. HD channels can only be viewed with subscription of the IPTV set-top box, HD Interactive set-top box or HubStation HD DVR set-top box which are not included in the Combo Packs. Rental of $6.42/month for IPTV set-top box, HD Interactive set-top box and/or $14.98/month for HubStation HD DVR set-top box applies.
  14. HD Channels in Basic HD Upsize are dependent on the corresponding channels in Standard Definition in customer's Basic Tier subscription.
  15. Last day of installation is within 7 days from the date of sign-up.
  16. Installation charge of $53.50 applies for first set-top box and $16.05 for each subsequent set-top box installed on the same trip at the same service address.
  17. Delivery of set-top box(es) without installation is chargeable at $12.84 per trip at the same service address (not applicable to Box Swap/Remote Controls/Smart Cards/Accessories/Telescope/DTTV/StarHub CableTV prepaid services).
  18. StarHub TV service activation fee of $32.10 is applicable.
  19. Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
  20. Promotion is non-exchangeable for cash or kind, is non-refundable and non transferable.
  21. Promotion is not applicable to other in-house promotions or discounts unless specified by StarHub.
  22. Promotion is not applicable to StarHub Digital Terrestrial TV, Commercial and Bulk Subscription customers, and StarHub employees on StarHub Employee Plan.
  23. An equipment deposit of $250 is chargeable if the customer is not a Singapore Citizen or Permanent Resident and holds a Work Permit or Student Pass.
  24. All prices quoted are inclusive of 7% GST. If the GST rate is revised, the prices will be revised accordingly.
  25. In the event of a dispute, a customer's entitlement or rights (if any) under Promotion is subject to the sole discretion and final determination of StarHub. StarHub TV is part of StarHub TV Cable services. The use of such services is also subject to StarHub's General Terms & Conditions for Info-communications Services and Service Specific Terms & Conditions for StarHub TV.
  26. StarHub reserves the right to revise any of these Terms & Conditions (including pricing plans) at its discretion without prior notice. Use of StarHub CableTV Services will constitute acceptance of these Terms & Conditions and the amendments thereof.