Terms & Conditions - StarHub-Scout Prepaid SIM Card

 

  1. General
    1. The StarHub-Scout Prepaid SIM card is only applicable to applicants with a valid and existing Scout identification card which must be presented at the point of registration.
    2. Applicants must be 15 years old and above at date of registration or parent/guardian’s ID must be presented.
    3. Each Scout ID is only allowed to sign up for a maximum of one (1) StarHub-Scout Prepaid SIM card.
    4. The StarHub-Scout Prepaid SIM Card has 30-day expiration from card activation (“Expiration Date”). It will expire if no new top up is carried out prior to the Expiration Date.
      With each top up (regardless of top up mode), the StarHub-Scout Prepaid SIM Card’s Expiration Date will be extended further from date of the last top up.
    5. In the event that your StarHub-Scout Prepaid SIM card is lost, stolen or damaged, you can replace your lost SIM and retain your prepaid mobile number.there will be no replacement of the lost SIM or retention of the prepaid mobile number. To retain your StarHub-Scout SIM, please bring along your NRIC for proof of idenitifcation and proceed to the following StarHub Shops: Plaza Singapura (Basement or Level 1), Tampines Mall (TM1 & 2), Vivocity, NEX, MBLM, 10AM and StarHub Green.
  2. FREE 10 SMS Daily
    1. 5 Local SMS sent can be from both your FREE bundled SMS and/or chargeable SMS from your Happy Prepaid account under your StarHub-Scout Prepaid SIM Card.
    2. There must be a minimum of 5 SMS sent (as local or Global SMS) before the customer to be awarded the 10 FREE Local or Global SMS respectively. The 5 SMS sent must comprise completely of either 5 local SMS or 5 Global SMS and cannot be a combination of both.
    3. 10 FREE SMS awarded for 5 Local or Global SMS sent can only be used either as FREE Local or Global SMS respectively and cannot be a combination of both.
    4. Customers will only be awarded 10 FREE Local and/or Global SMS once each day when they have sent 5 local and/or Global SMS using the StarHub-Scout SIM Card.
  3. For FREE Local SMS
    1. 10 FREE local SMS awarded before 10pm within the day must be utilised by 2359 hours within the same day. Otherwise, any unused FREE SMS will be forfeited and will not be carried forward to the next day.
    2. 10 FREE local awarded after 10pm within the day will be valid till 2359 hours the next day. Unused FREE SMS will not be carried forward to the subsequent day.
      NOTE: Customers will only be entitled to another 10 FREE local SMS after having utilised the existing FREE local SMS on the next day with a further 5 local SMS sent.
  4. For FREE Global SMs
    1. 10 FREE SMS awarded must be used by 2359 hours on the same day customers are awarded the FREE Global SMS. All unused FREE SMS for the day will be forfeited and will not be carried forward to the next day.
  5. FREE Incoming Calls
    1. On-demand FREE Incoming Calls feature is open to all StarHub Mobile Happy Prepaid and StarHub-Scout Prepaid SIM card customers.
    2. A fee of 59¢ will apply for each activation (including re-activation) of on-demand FREE Incoming Calls feature.
    3. A daily deduction of a fee of 59¢ will apply upon activation of On-demand FREE Incoming Calls feature
    4. A minimum balance of $1 in the StarHub-Scout Prepaid SIM Card is required after the necessary deductions of the aforesaid fees are required to activate FREE Incoming Calls and also to keep the on-demand FREE Incoming Calls status active.
    5. On-demand FREE Incoming Calls feature is only applicable to calls received in Singapore.
  6. FREE Incoming Calls for 20-day
    1. This promotion makes available FREE Incoming Calls for 20-day for every top-up of $18 and above (“Promotion”).
    2. Only StarHub Prepaid customers who have made a top-up of a minimum of $18 and above to their main wallet account are eligible to participate in this Promotion. Customers on Senior's Plan will be eligible for this promotion at a later date.
    3. This Promotion is applicable for local incoming voice calls only.
    4. Customer needs to dial *123*6# SEND to activate the 20-day of FREE Incoming Calls.
    5. The FREE Incoming Calls will be available for the period of 20-day upon activation and must be within 30 days from the date of top-up (“FREE Incoming Calls Validity Period”) - commencing from the time of the eligible top-up (irrespective of the time in the day that the top-up is performed) until the respective time of top-up on the last day of the FREE Incoming Calls Validity Period.
    6. Customer will have to perform another top-up of at least $18 and activate before the expiry of the FREE Incoming Calls Validity Period should they wish to continue to enjoy FREE Incoming Calls for another 20-day period.
    7. In the event of multiple top-ups of at least $18 each are performed, customer is eligible to continue enjoying the promotional FREE Incoming Calls for the respective FREE Incoming Calls Validity Periods on a cumulative basis, up to a maximum of 60 days at any one time.
    8. StarHub may amend, vary or withdraw this Promotion at any time with or without notice to you.
    9. In addition to these Terms & Conditions StarHub’s General Terms & Conditions and the relevant Service Specific Terms & Conditions apply (collectively “Terms & Conditions”).
  7. Per Second Billing
    1. This promotion is available until such date as specified by StarHub.
    2. First minute block charging applies. Billing for local voice call is based on 1st minute (or part thereof) at 22 cents, and 8 cents per minute thereafter on a per second basis.
  8. $19 Happy Scout Online Top up
    1. $19 Happy Scout Online Top up comes with:
      1. 200MB local mobile data
      2. $2 main credit
      3. FREE Incoming Call service
      4. 120 minutes of local outgoing calls
      5. FREE local calls to StarHub Scout SIM users
      6. 500 local SMS
    2. Outgoing minutes are not applicable for 1900/1800/100/LDD/15xx calls. Call charges will be deducted from main credits (where applicable).
      These benefits are only applicable to top-up made via $19 Happy Scout Online Top up exclusively for Scout SIM cards through Prepaid Online Top-Up
    3. For any local SMS or local calls made, the deduction will be made based in accordance with the following order: (where applicable):
      1. Local SMS:
        1. $17 Happy Stars/$25 Happy Stars Plus/ $19 Happy Scout Online Top-Up (whichever expires first),
        2. FREE local SMS,
        3. $17 Happy Stars/$25 Happy Stars Plus/ $19 Happy Scout Online Top up (main wallet, whichever expires first),
        4. Happy Local,
        5. Main wallet
      2. Local calls:
        1. $17 Happy Stars/$25 Happy Stars Plus/ $19 Happy Scout Online Top-Up (whichever expires first),
        2. $17 Happy Stars/$25 Happy Stars Plus/ $19 Happy Scout Online Top-Up (main wallet, whichever expires first),
        3. Happy Local,
        4. Main Wallet
    4. Once any of the $19 Happy Scout Online Top up benefits has been used up, the relevant charges will be deducted from the card's main balance and/or $17 Happy Stars/ Happy $128 benefits (if applicable).
    5. The $19 Happy Scout Online Top up the balances of the various benefits will expire in 30-day from the day of top-up. To roll over any unused $19 Happy Scout Online Top up benefits, customer will have top up with another $19 Happy Scout Online Top-Up.
    6. If the customer does not top up their prepaid card with a $19 Happy Scout Online Top up within 30 days, the $19 Happy Scout Online Top-Up will expire and all subsequent charges will be deducted from the card's main balance and/or $17 Happy Stars/Happy$128 benefits (if applicable).
    7. There will be a maximum cap of:
      1. 400MB local mobile data
      2. $4 main credits
      3. 240 minutes of local outgoing calls
      4. 1000 local SMS
      5. for all aggregated top-ups.
    8. In the event that ONE of the benefit balances has reached the maximum cap, the rest of the benefits will still be topped up and the expiry date to $19 Happy Scout Online Top-Up benefits will be extended to 30 days from the date of the last top-up.
    9. In the event that ALL benefits has reached the maximum cap, $19 Happy Scout Online Top-Up will still be successful and the FREE ncoming Call & expiry date to $19 Happy Scout Online Top-Up will be extended by another 30 days from the date of top-up.
    10. Every successful top-up via $19 Happy Scout Online Top up will extend the main card's balance expiry by another 180 days.
    11. StarHub will not, in any circumstances, entertain any claim for a refund of the balance remaining in any prepaid mobile card account after the Expiry Date or otherwise.
    12. Top-Ups made using $19 Happy Scout Online Top-Up will not be eligible for FREE Bundled SMS and Credit.
    13. All existing promotions (e.g. promotional IDD rates) and features (e.g. FREE 10 local/50 Global SMS with 5 sent Daily) offered on Happy Prepaid service will still be applicable with $19 Happy Scout Online Top-Up, unless otherwise stated.
    14. Customers are fully responsible for the use of their Happy Prepaid cards, and in no circumstances shall StarHub be held liable for any loss, expense or damage that customers may suffer.
    15. In addition to these Terms & Conditions, StarHub's General Terms & Conditions and Service Specific Terms & Conditions as stated on Legal Notices & Terms shall apply (collectively "Terms & Conditions"). StarHub reserves the right to revise these Terms & Conditions at its discretion without prior notice. Use of the service will constitute acceptance of these Terms & Conditions and the amendments thereof.