Terms & Conditions - SmartSurf SharePlus


  1. SmartSurf SharePlus plan is available for subscription as a dependent plan of another mobile line (thereafter referred to as “main line”) that is subscribed to SmartSurf Lite, SmartSurf Value, SmartSurf Premium or SmartSurf Elite.
  2. For the subscription of SmartSurf SharePlus plan at $16.05 (including GST) per month, the dependent line(s) can enjoy:
    1. The sharing of bundled local outgoing minutes, SMS bundle and bundled local data with the main line
      (Note: Excess data charges are billed to individual mobile line)
    2. An additional 1000 units of Bundled local SMS per dependent line subscribed (which will be added to the total free bundle available for sharing)
    3. An optional 1GB of local data per dependent line subscribed (non-sharable). 1GB data will be utilised first before utilising the main line's shared bundled data.
    4. The sharing of 100 FREE Outgoing Video Call Minutes per month if both the main line and dependent line are subscribed to a 3G plan
    5. Free International Roaming and Caller Number Display if main line is subscribed to SmartSurf Elite
  3. The benefits as part of the subscription of SmartSurf SharePlus (e.g. sharing of Bundled local minutes, SMS, data if applicable) may not be immediately available at point of subscription. It may take up to 3 days for the processing to be completed. Hence, all usages (e.g. voice calls, SMS) made during this period may not be deducted from the bundled units and will be chargeable.
  4. Excess usage incurred on the main line and the dependent line beyond the total bundled units of outgoing voice/video minutes, SMS and data will be charged at 16.05 cents per minute, 5.35 cents per SMS and 0.0107cents/KB up to maxmimum $8.56 per gigabyte block and data bill capped at $85.60/month.
  5. The service is only available for subscription to NRIC/FIN-registered customers. The subscriber must be above 21 years old, a Singaporean, Permanent Resident or Foreigner holding on one of the following foreigner pass types – P1, P2, PEP, Diplomat, Q1, Non-Diplomat, EntrePass, Training Visit Pass.
  6. The SmartSurf SharePlus subscription can be on a new or existing StarHub Mobile Postpaid line not on a contract (Prevailing fee of $10.70 for change of service plan applies).
  7. For new sign up of StarHub Mobile Postpaid line for SharePlus subscription, a one-time registration/SIM card charge of $37.45 applies.
  8. Each main line is allowed to sign up to a maximum of 2 dependent lines under the SmartSurf SharePlus plan, subject to a cap of not more than 2 dependent lines per NRIC/FIN.
  9. Both the main line and dependent line(s) must be registered under the same NRIC/FIN and under the same account.
  10. All existing policies pertaining to StarHub Mobile subscription applies for the subscription of SmartSurf SharePlus Plan.
  11. StarHub reserves the right to reject any application of SmartSurf SharePlus plan. In such cases, any usage that may be incurred on that line will be chargeable.
  12. For any change of plan request for an existing StarHub Mobile line to the SmartSurf SharePlus plan, the customer is responsible for any impact to his existing StarHub Rewards points and Hub Club privileges (e.g. Hub Club discount, handset upgrade privileges awarded to Principal Mobile Line every 12 months etc).
  13. The main line must remain active and continue to subscribe to one of the eligible plans in order for the dependent line(s) to remain active and share the bundled airtime, data and SMS.
  14. For any request for suspension of the main line, all usages on dependent line will be chargeable thereafter. StarHub reserves the right to suspend this line for any abuse use of the scheme.
  15. The dependent line will be terminated by default for any request to terminate the main line, unless otherwise requested for the dependent line to be put onto another service plan. The dependent line will not be allowed to be retained on the SmartSurf SharePlus plan following the termination of the main line.
  16. In the event where the main line is ported out to other service provider, the SmartSurf SharePlus line will be defaulted to SmartSurf Value unless otherwise requested to be changed to another plan or to be terminated.
  17. The dependent line is not eligible for any handset upgrade or any promotional handset offer that StarHub may offer unless otherwise stated.
  18. The dependent line is NOT eligible for Hub Club membership or Hub Club discount.
  19. The FREE 100 SMS with Giro payment and any other add-on SMS bundle offered/subscribed on the main line will not be added to the Bundled SMS available for sharing by dependent line. The FREE 100 SMS with GIRO payment will not be given for the dependent line.
  20. The benefit of converting Bundled SMS to Bundled MMS/Video MMS is also applicable on the SmartSurf SharePlus plan.