Terms & Conditions - SafeSurf on Mobile

 

  1. StarHub Mobile postpaid subscribers will be eligible to apply for the SafeSurf on Mobile (the “Service”) for:
    1. themselves (“Users”); and/or
    2. their children or wards under 21 years of age, if their children or wards are also StarHub Mobile postpaid or prepaid subscribers (“Subscribed Users”).
      The Service will not be available to Users or Subscribed Users who are StarHub Mobile postpaid or prepaid subscribers of Blackberry Mobile Plans and/or Mobile Data Pack Plans.  StarHub Mobile prepaid customers will not be eligible to apply for the Service as a User.
  2. Each User will be allowed to apply for a maximum of four (4) Services only.
  3. If a StarHub Mobile postpaid subscriber would like the Service to be provided to a Subscribed User who is not registered under his/her StarHub Mobile postpaid account but that of a third party subscriber, the StarHub Mobile postpaid subscriber shall first obtain the consent of that third party subscriber for the Service. A StarHub Mobile postpaid subscriber shall not subscribe for the Service in respect of any Subscribed User if he/she is unable to obtain the consent of the relevant third party subscriber.
  4. Upon successful registration of the Service, the StarHub Mobile postpaid subscriber requesting for the Service shall be registered as the User and shall be responsible for the subscription charges for each Service requested by him/her, and not the Subscribed User or the third party subscriber. The StarHub Mobile postpaid subscriber shall also inform the relevant third party subscriber that the relevant third party subscriber shall remain liable for all other charges (including data and data roaming charges) incurred on the Subscribed User’s account, whether in relation to this Service or otherwise.
  5. Applicants shall, at StarHub’s request, produce such supporting documents as StarHub may deem necessary to evidence their parental or guardian relationship to the Subscribed Users and/or to show that the relevant consents have been obtained from a third party subscriber.
  6. Prior to activating the Service, StarHub will require a further confirmation of acceptance of the Service to be given by each Subscribed User. The Subscribed User will be prompted to give their acceptance via WAP. StarHub will not be obliged to register or activate the Service unless it receives such confirmation of acceptance.
  7. The monthly subscription charge for each Service is $2.68 per month per Service.  However, as a promotional offer, the monthly subscription charge of $2.68 per month per Service will be waived until 31 March 2016 or such other period as may be notified by StarHub.
  8. In addition to the monthly subscription charge for each Service, the following charges may also be incurred and shall be payable by the Users or the third party subscriber (as the case may be):
    1. StarHub’s prevailing local data charges; and
    2. StarHub’s prevailing roaming data charges should the Service be used outside of Singapore.
  9. To enjoy the Service, Users and/or Subscribed Users have to ensure the access point on their mobile devices uses only:
    1. “StarHub Data Postpaid” or “SHWAP” for postpaid subscribers and
    2. “StarHub Data Prepaid” or “SHPPD” for prepaid subscribers.
  10. In the event that:
    1. a User’s mobile subscription is terminated;
    2. a User’s mobile subscription is ported out; or
    3. a User changes his mobile service number, the Services for both the User and all Subscribed Users registered under that User will be immediately terminated without further notice to any of them.
      In addition, the information on the User’s online account in respect of the Service(s) will cease to be available from the date of termination of the Service.
  11. In the event that:
    1. a Subscribed User’s mobile subscription is terminated;
    2. a Subscribed User’s subscription is ported out;
    3. a Subscribed User changes his mobile subscription to a Blackberry mobile plan or a Mobile Data Pack Plan (whether prepaid or postpaid) or
    4. a Subscribed User changes his mobile service number, the Services will be immediately terminated for that Subscribed User, without further notice to the User or that Subscribed User
      In addition, the information on the User’s online account in respect of that Subscribed User’s Service(s) will cease to be available from the date of termination of the Service.
  12. StarHub shall not be liable for any loss of data resulting from the termination of the Services under paragraphs 10 and 11 above.
  13. The User acknowledges and agrees that:
    1. Pre-selected content categories filtering will be carried out based on the age of the Users or Subscribed User. If no information on age is provided, the filtering for “Age 12 and below” category will be used.
    2. Users are responsible to ensure that the default settings are appropriate for the relevant Subscribed Users, and to modify them if necessary. Users are therefore encouraged to check that the settings are appropriate.
    3. The default settings may be modified at any time by the User but not the Subscribed Users through the online account provided as part of the Service.
    4. No filtering service is 100% accurate. This Service is not a substitute for adult supervision. StarHub makes no warranty or representation that the Service is accurate, will filter out all inappropriate content, or that it is fit for the purpose.
    5. The Service will not filter content for any traffic bypassing StarHub’s mobile network, including without limitation:
      1. Content accessed via WiFi traffic;
      2. Content accessed via a device with static Internet Protocol address; and
      3. Content accessed via a device on a Virtual Private Network (VPN).
    6. The Service will only support and filter content on http and WML protocols. Content on Https/RTSP protocols will not be supported by this Service for content filtering.
    7. The Service will not be able to filter access to the content or applications that have already been downloaded on the mobile or tablet device prior to the commencement of this Service.
  14. StarHub shall have the right to terminate the Services immediately if the User or any Subscribed User breaches any of these Terms & Conditions.
  15. In addition to any indemnities that the User has agreed to provide StarHub, the User agrees to fully indemnify StarHub for all claims, damages, losses and liabilities arising from information provided by the User for the purpose of registration for the Service, the use of the Service (whether by the User or the Subscribed Users), and the negligence, omission, act or breach of these Terms & Conditions whether by the User or the Subscribed Users.
  16. The Service is provided on an "as is" and "as available" basis and the User agrees that the use of the Services is at his sole risk. StarHub expressly disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent allowed by law. No advice or information whether oral or written, obtained by the User from StarHub or through the Service will create any warranty not expressly set out in this Agreement.
  17. StarHub will not be liable for any interruption, disruption to or deterioration in the quality, reliability or accuracy of the Service or for any technical issue that may arise by reason of the User’s use or inability to use the Service.
  18. StarHub may at any time, without notice or liability to the Users or Subscribed Users, restrict the use of the Service or limit its availability in order to perform maintenance activities for its services.
  19. In addition to these Terms & Conditions, StarHub's General Terms & Conditions and Specific Terms & Conditions for Mobile Data Services will apply (collectively “Terms & Conditions”).
  20. StarHub reserves the right to amend the Terms & Conditions (including pricing) at any time without notice. Continued use of StarHub services and the Service will constitute acceptance of these Terms & Conditions and the amendments thereof.