Terms & Conditions - StarHub TV 25th Anniversary Lucky Draw (“Lucky Draw”)


  1. Eligibility
    1. This Lucky Draw commences on 18 November 2017 to 31 December 2017, both dates inclusive (“Lucky Draw Period”).
    2. Participants must be a StarHub customer with active StarHub services, and not have any outstanding bills with StarHub during the Lucky Draw Period and at the time of the draw.
    3. Employees of StarHub, each of their immediate families, as well as StarHub’s commercial customers and bulk subscription customers, are not eligible to participate in this Lucky Draw.
  2. Lucky Draw Mechanics
    1. Participants will have to do the following during the Lucky Draw Period:
      Participants will use 100 StarHub Reward points (“Points”) to redeem for chances to participate in the Lucky Draw as follows: All StarHub customers will be entitled to one (1) Lucky Draw chance per 100 Points. Each participant's usage of reward points will be deemed as full compliance and agreement to the Terms and Conditions of this Lucky Draw.
    2. At the end of the Lucky Draw Period, Winners will be picked from the eligible participants through a lucky draw (“Winners”).
  3. Prizes
    1. Grand Prize: There shall be eighteen (18) winners of this lucky draw. StarHub is not the organiser of the Grand Prize or the concert, and makes no warranty on the Grand Prize including the concert, the availability of tickets, opportunities or the quality of the Grand Prize. (“Prizes”).
    2. The Winners acknowledge and agree that StarHub makes no warranty whatsoever as to the Prizes, including without limitation the availability, destinations, times, quality, fitness for purpose or the value of the flights, transport, goody bags or other gifts.
    3. The Winner and his or her travelling companion must travel at the same time. Flights are on economy (Y) class levels. Travel is also subject to the successful application of the necessary entry visa, and subject to seat availability. Travel blackout dates apply at all times.
    4. The Winner and his or her travelling companion shall be responsible for all travelling expenses, including but not limited to, expenditures, meals, drinks, transfers, laundry charges, activities, incidentals, taxes (including airport taxes and departure taxes), energy surcharges, gratuities, services charges, travel insurance and any and all other ancillary costs.
    5. StarHub shall not be deemed to be the seller or transferor of the Prizes. The Prize shall be subject to such other terms and conditions as may be imposed by the relevant sponsors, merchants and/or suppliers of the Prize (“Prize Terms”). Each Winner agrees to be bound by such Prize Terms.
    6. StarHub reserves the right to redistribute any unclaimed Prizes to other participants or donate any unclaimed Prizes to the Community Chest or any other approved charitable organization.
    7. The Prizes, or any part thereof, shall not be transferable, exchangeable, redeemable or substituted for cash or other benefits.
    8. StarHub reserves the right to replace any Prize with another of equal or higher value without prior notice.
  4. Collection
    1. Winners will be notified via mail by 31 January 2018.
    2. The Prizes must be redeemed in accordance with the notification letter from StarHub.
    3. If a Winner fails to collect the Prize by the deadline specified by StarHub, the Winner shall be deemed to have forfeited the Prize, and no further correspondence will be entertained under any circumstances. In that event, StarHub shall be entitled to redistribute the unclaimed Prize(s) to the pool of reserve winners.
    4. Each Winner shall also be required to sign an acknowledgement and release form in respect of his or her use of the Prize, as a condition to his or her receipt of the Prize.
  5. Personal Data
    1. We will need to collect and use participants' personal data, as well as disclose their personal data to our partners, to facilitate their participation in the Lucky Draw. Such personal data may include without limitation a participant's name, telephone number, email address, personal identification or passport number, as well as his picture, photographs or likeness.
    2. StarHub and its partners reserve the right to use the names, pictures, photographs or likeness of any participant or Winner in its marketing, publicity or promotional materials at StarHub's sole discretion without notice to the participant or Winner, or require any participant or Winner to appear in any form of marketing, publicity or promotional activities.
    3. StarHub  may also use your personal data to conduct analysis on your use of our products and services so as to help us improve, review, develop and efficiently manage the products and services offered to you.
    4. By participating in this Lucky Draw, you consent to our and our partners’ collection, use and disclosure of your personal data for the purposes and in the manner described above.
  6. Others
    1. StarHub's decisions on the Lucky Draw and the Winners shall be final and no correspondence will be entertained under any circumstances. In the event of a dispute, any individual’s entitlement to participate in the Lucky Draw and any participant’s entitlement to the Prizes shall be subject to the sole discretion and final determination of StarHub.
    2. StarHub is not responsible to any Winner for the redemption of the Prizes. StarHub shall not be liable to any Winner for damages, losses, costs or expenses, lost profits, revenue, business or anticipated savings suffered or incurred by any Winner arising out of or in connection with the redemption of any Prize.
    3. StarHub reserves the right to amend these terms and conditions at any time and without notice. Participation in this Lucky Draw and continued use of StarHub services will constitute acceptance of these terms and conditions and any amendments thereof.
    4. These terms and conditions shall be governed by the laws of Singapore and parties agree to be bound by the exclusive jurisdiction of the courts of Singapore.
    5. General StarHub Rewards and Loyalty Programme Terms and Conditions apply.