Terms & Conditions - My StarHub e-bill


  1. Definitions
    1. In this Section:
      1. "Account" means your account with us respect to the provision of any StarHub Service(s) or Third Party Service(s);
      2. "Bill" means any bill, invoice or statement issued or rendered by us or our billing agent(s) for any charge, fee or other sum due and payable to us for the provision of services under your Account(s);
      3. "E-mail" means an electronic mail to which communication may be sent to or received by you;
      4. "E-mail Address" means the electronic mail address specified by you to be used as a mode of receiving notifications from us;
      5. "Password" means a set of unique identification code made available to or created by you for accessing My StarHub e-bill;
      6. "Service" means any or all of the mobile, broadband, pay television and Digital Voice services provided by StarHub, as well as Third Party Services and such other services as may be designated by StarHub from time to time as being applicable for My StarHub e-bill;
      7. "My StarHub e-bill” means the electronic bill presentment service offered by us;
      8. "SMS" means short message service sent or received via a mobile phone;
      9. "SMS alert" means short message service triggered from My StarHub e-bill;
      10. "SMS Number" means a mobile phone number provided by you to which an SMS may be sent or received; and
      11. “Third Party Service(s)” means service(s) provided by third party service providers whose behalf we are billing.
    2. Eligibility for My StarHub e-bill
      1. Individuals who have an active Service with StarHub at the point of application are eligible to apply for My StarHub e-bill. Applications for My StarHub e-bill can be made online. Your application is subject to approval and may be declined at our discretion.
      2. As a pre-requisite to applying for My StarHub e-bill, you must provide us with an active E-mail Address and/or mobile service number and complete all details as prescribed by us.
      3. You must also sign up for an Hub iD account for the use of the My StarHub e-bill Service. Access to My StarHub e-bill will be via your Hub iD account – My Account, which can be found at your Hub iD's account management section. The usage of certain email names in the email address that you use to register for a Hub iD account may prevent you from receiving your email bill notifications. To ensure that you will receive email bill notifications, you are advised to avoid using email addresses containing certain email names, including but not limited to: "abuse", "admin", "hostmaster", "postmaster", "root", "system admin", "webmaster", "all", "support", "info", "customercare", and "sales".
      4. Upon our acceptance of your application for My StarHub e-bill, you will receive an E-mail or SMS confirmation of the same.
      5. You agree that we may from time to time to modify, restrict, withdraw, cancel, suspend or discontinue My StarHub e-bill without assigning any reason. In the event that we do so, we will endeavour to notify you via a notice sent to your last known email address, mobile service number or postal address.
    3. Activation and Use of My StarHub e-bill
      1. Upon our acceptance of your application for My StarHub e-bill, you will no longer receive a paper copy of your monthly Bill by post. Instead, on the date when the Bill is generated (as determined by us), you will receive your Bill in electronic form. You accept and agree to view in a timely manner the electronic form of the Bill.
      2. You agree that upon the Bill being made available in electronic form to you on My StarHub e-bill, the Bill shall be deemed to have been delivered to you.
      3. Upon successful activation of My StarHub e-bill, you may log-on to StarHub My Account from time to time to view your Bill(s) and/or to carry out other transactions available on My StarHub e-bill.
      4. You shall be notified of any new Bills on My StarHub e-bill at the last email address or mobile service number notified by you to us. You acknowledge that the SMS alert service will be offered subject to availability and shall be at our sole discretion.
      5. You are responsible for logging in and viewing your Bill(s) or letter(s) (if applicable) in a timely and prompt manner, and to notify us if there is any delay or failure in the delivery of the electronic form of the Bill, or letter (if applicable) or notification.
      6. You remain responsible for ensuring timely payment of any and all Bills in accordance with StarHub General Terms & Conditions and the applicable service specific terms and conditions governing your use of the Services, regardless of whether your Bill is available for viewing, or if you are unable to access your Bill. You may contact StarHub's Customer Care to arrange for payment if any Bill cannot be accessed.
      7. You acknowledge and agree that:
        1. all other terms and conditions relating to your Bill shall continue to be governed by StarHub's General Terms & Conditions and any applicable service specific Terms & Conditions governing your use of the Services; and
        2. whilst E-mail or SMS (if applicable) is used as a means of communication between you and us, there are risks inherent in such forms of communication including the risk of non-delivery, wrong delivery, disruption in delivery or truncated or illegible delivery. We shall not be liable to you for any damages, losses, costs or expenses arising out of the use of such communication.
        3. In the event of any inconsistency between the Bill available on My StarHub e-bill and the Bill available on our billing system, the latter shall prevail.
    4. Charges
      1. My StarHub e-bill is a complimentary service offered by StarHub. However, we reserve the right to impose any charges for use of My StarHub e-bill at any time with prior notice.
      2. You agree that an administrative fee may be imposed by us should you request to resume receipt of hard copy Bills mailed to your last known mailing address, instead of electronic Bills.
      3. While on My StarHub e-bill, you may still request a printout of your Bill(s) at any time, subject to the payment of our prevailing charges for such requests.   
    5. Customer's Responsibilities
      1. You are responsible for providing an accurate Email Address and/or mobile service number to enable notifications of electronic Bill presentment to be sent to you. You shall also notify us promptly of any changes in the E-mail Address and/or mobile service number (if applicable). In the event of non-delivery, wrong delivery or failure in delivery of notification of any Bill to the E-Mail Address or mobile service number provided by you, the Bill notification shall be deemed to be delivered to you on the date of first transmission or transmission attempt by us to your last provided E-Mail address or mobile service number (where applicable). You can update or confirm any changes to your personal information by visiting your account at StarHub My Account or by contacting Customer Care.
      2. In the event that:
        1. you provide us with an erroneous E-Mail Address or mobile service number;
        2. we are unable to notify you of the Bill presentment via E-Mail or mobile service number (if applicable); or
        3. you default in making payment, the My StarHub e-bill status will remain active until such a time when My StarHub e-bill is terminated and discontinued in accordance with these Terms & Conditions.
      3. In the case of persistent failure of delivery of any Bill notifications to you, we may at our discretion cease sending Bill notifications to you until such a time when you provide us with a valid E-Mail address or mobile service number for resumption of the Bill notifications.
      4. You are solely responsible for the security and secrecy of your login identification, or password(s) given to or chosen by you. You must ensure that these are not revealed to any third party. You are solely responsible for all activities that occur under your login identification, password(s), and/or your account.
      5. We reserve the right to refuse, change or remove login identification, or password(s) which we deem inappropriate or offensive.
      6. If you discover or suspect any unauthorised use or disclosure of your login identification, and/or password(s) or that your account security has been compromised, you must immediately:
        1. inform us; and
        2. change your password(s).
      7. You are advised to change your password(s), or any other security identification regularly to protect your own security.
      8. The security of your account, including any Content stored, sent or received, is your own responsibility. We cannot guarantee the safety and security of any transmission.
    6. Termination and Discontinuation of My StarHub e-bill
      1. We may terminate your My StarHub e-bill service within a reasonable time after you have terminated all Services with us and/or the third party service providers on whose behalf we are billing, and have discharged all outstanding payment obligations.
      2. You may terminate your My StarHub e-bill service at any time by following the procedures set out in My StarHub e-bill service. Upon deactivation of your My StarHub e-bill service, you will resume receipt of hard copy Bills mailed to your last known mailing address. You will no longer be able to access your My StarHub e-bill service or any information relating to the same upon termination of the service. For the avoidance of doubt, this Clause does not apply to the users of the Third Party Services.
    7. General
      1. StarHub makes no representations or warranties that My StarHub e-bill service will meet your needs, or that My StarHub e-bill service provided will be uninterrupted, timely, accurate, reliable, secure or error free or free from computer virus or other invasive or damaging code.
      2. In addition to the Terms & Conditions for My StarHub e-bill service, StarHub General Terms & Conditions, any applicable service specific Terms & Conditions governing the use of the Services and any other terms and conditions agreed or accepted by you, shall apply.
      3. We may change any of these Terms & Conditions from time to time. We endeavour, where reasonably practicable, to give you reasonable advance notice of such changes. We will notify you of such changes through written notice, electronic mail, our Bill, website or such other form as we may deem appropriate. You agree that the display of the revised Terms & Conditions on our website will constitute notice of the changes. Your continued use of My StarHub e-bill will constitute acceptance of such changes.