Terms & Conditions - Mobile Voice Plan

 

  1. General
    1. The use of the StarHub Mobile Services are subject to StarHub's Consumer General Terms & Conditions, Service Specific Terms & Conditions, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at Legal Notices & Terms.
    2. From time to time, we may launch different mobile service voice plans under which we provide to you the StarHub Mobile Services and there are additional applicable terms and conditions specific to the mobile service plans, known as Specific Terms and Conditions for StarHub Mobile Voice Plans. These Specific Terms and Conditions for StarHub Mobile Service Voice Plans are applicable to the following StarHub Mobile Service Voice Plans:
      1. The SmartSurf HD Plans including the SmartSurf HD Value/Plus/Premium mobile service plans;
      2. The PowerValue and PowerTalk Ultimate Plans;
      3. The SurfHub Plans including the SurfHub 12, SurfHub 15, SurfHub 18 and SurfHub 24 mobile service plans;
      4. The HomeHub Go SurfHub Plans including HomeHub Go SurfHub 15 and HomeHub Go SurfHub 15 Add-on mobile service plans;
      5. The 4G Plans including the 4G 300M, 4G 3, 4G 4, 4G 5, 4G 6, 4G 12 mobile service voice plans;
      6. The Lite Plan; and
      7. The XS/S/M/L/XL Plans; including the XS Plan, S Plan, M Plan, L Plan, XL Plan.
    3. The SmartSurf Plans are no longer available for new subscriptions with effect from 19 September 2014. The 4G Plans are no longer available for new subscriptions with effect from 31 August 2017.
    4. If there is any conflict or inconsistency between any provision of these Specific Terms & Conditions for StarHub Mobile Service Voice Plans, the Consumer General Terms & Conditions and Service Specific Terms & Conditions, the documents shall be construed in the following order of precedence:
      1. Specific Terms and Conditions for StarHub Mobile Voice Plans;
      2. Service Specific Terms & Conditions for StarHub Mobile Services; and
      3. Consumer General Terms & Conditions.
  2. Charges
    1. Where Goods and Services Taxes (“GST”) is applicable, all the stipulated charges are inclusive of GST.
    2. In addition to the charges stated in the applicable brochures, the following charges apply:
      1. A one-time SIM activation charge of $37.45 and a one-time mobile service charge of $10.70 for all new subscriptions to our mobile service voice plans will apply. An additional $37.45 will be chargeable for MultiSIM where a MultiSIM is purchased.
      2. if you wish to replace your SIM card, a SIM card fee of $37.45 will be charged.
      3. If you lose your SIM card, a SIM card replacement fee of $37.45 will be charged.
      4. When you use the data services overseas, the prevailing roaming GPRS charges will apply for your use of data.
      5. While a fixed number of voice calls, SMS and data are bundled into your relevant mobile service voice plan, where your use of the Service exceeds the stated fixed amounts, excess charges will apply to your use of the Services as follows for such use that is over and above the amount stated in the bundle:
Type of Use Excess Charge
Voice Calls 16.05 cents per minute. The charging starts from a minimum one-minute charge and subsequent per second basis thereafter.
SMS 5.35 cents per SMS
Data Lite, XS, S, M, L, XL 0.0107cents/KB up to maximum $10.70/GB, capped at $238/month
4G300M, 4G 3, 4G 4, 4G 5, 4G 6, 4G 12, SurfHub 12, SurfHub 15, SurfHub 18, SurfHub 24, HomeHub Go SurfHub 15 & HomeHub Go SurfHub 15 Add-on 0.0107cents/KB up to maximum $10.70/GB, capped at $168/month
SmartSurf HD Value & SmartSurf HD Plus 0.0107cents/KB up to maximum $10.70/GB, capped at $107/month
SmartSurf HD Premium plan 0.0107cents/KB up to maximum $5.35/GB, capped at $107/month 
  1.  
  2. Lite Plan
    1. For the Lite Plan, the maximum speed will be LTE 400Mbps.
    2. Free IDD 018
      1. If you have subscribed to the Free IDD 018 Value-Added Service (“VAS”), you will be subjected to the terms and conditions applicable for the VAS, which can be found on our website at http://www.starhub.com/about-us/legal-notices-and-terms/terms-and-conditions/consumer/idd-018.html.
      2. There will be a limitation of 700 minutes a month for the maximum duration of IDD calls made under the VAS. Thereafter, for usage in excess of the 700 minutes a month, there will a charge imposed for the excess minutes at the prevailing IDD 018 rates.
  3. XS/S/M/L/XL Plans
    1. For the XS/S/M/L/XL Plans, the maximum speed will be LTE 400Mbps.
    2. Free IDD 018
      1. If you have subscribed to the Free IDD 018 Value-Added Service (“VAS”), you will be subjected to the terms and conditions applicable for the VAS, which can be found on our website at http://www.starhub.com/about-us/legal-notices-and-terms/terms-and-conditions/consumer/idd-018.html.
      2. There will be a limitation of 700 minutes a month for the maximum duration of IDD calls made under the VAS. Thereafter, for usage in excess of the 700 minutes a month, there will a charge imposed for the excess minutes at the prevailing IDD 018 rates.
    3. If you have subscribed to the XL Plan with a 2-year contract:
      1. We may, at our discretion, issue to you a $500 handset voucher after you have completed 12 consecutive months of continuous active service on the XL Plan. The voucher would be applicable for your use upon your renewal of the XL Plan for another 24 months. For XL mobile plan contracts with contract start date after 31 August 2017, an early re-contract fee (ERF) of $300 is applicable with the $500 handset voucher usage if you do an early recontract. If the XL plan is not available for sale at the time of renewal, the voucher would be applicable to a prevailing equivalent mobile plan and of a similar tier to the XL plan. Other Terms & Conditions for use of voucher as stated in the voucher will apply.
      2. Or XL Plan on SIM Only or XL Plan on SharePlus dependent line, you will enjoy free International Roaming VAS and Caller Number Display VAS.
    4. Unlimited Saturday and Sunday Local Data.
      For the XS/S/M/L/XL Plans you are eligible for Unlimited Saturday and Sunday Local Data based on the following terms:
      1. You will enjoy free local data starting on Saturday 0000 to Sunday 2359.
      2. You will not be allowed to share or allocate the Unlimited Saturday and Sunday Local Data with family members via the DataShare Value-Added Service.
      3. To ensure that the activities of some users do not impair the ability of our customers to have access to reliable services, Unlimited Saturday and Sunday Local Data is conditional on fair usage by you for personal use and is capped at 10GB per day. If you exceed 10GB at any time on a Saturday or Sunday, we will impose a speed limit of 1 Mbps. The speed limit will be lifted on the following day.
      4. StarHub reserves the right to amend the fair usage cap and speed limit from time to time at its discretion without any prior notice.
    5. Unlimited SMS/MMS
      For the XL Plan you are eligible for Unlimited SMS for each billing cycle subject to the following terms:
      1. You will enjoy unlimited SMS for your billing cycle subject to fair usage and for strictly for your personal use.  If you use more than 10,000 local SMS/MMS per billing cycle such usage will be deemed to be excessive or abusive usage. Usages above the specified amount will be charged at prevailing pay-per-use rates.
      2. Our prevailing IDD charges will apply to any SMS/MMS that is sent to a number that is not local.
      3. StarHub reserves the right to amend the fair usage conditions from time to time at its discretion without any prior notice.
    6. Unlimited Local Voice Calls
      For the M/L/XL Plans, you are eligible for the Unlimited Local Voice Calls for each billing cycle subject to the following terms:
      1. You will enjoy Unlimited Local Voice Calls for your billing cycle subject to fair usage and strictly for your personal use.  If you use more than 10,000 local call minutes per billing cycle, such usage will be deemed to be excessive or abusive usage. Usages above the specifies amount will be charged at prevailing pay-per-use rates.
      2. Our prevailing IDD charges will apply to any voice call that is sent to a number that is not local.
      3. StarHub reserves the right to amend the fair usage conditions from time to time at its discretion without any prior notice.
  4. SIM Only Plan (No Contract or 12 Months Contract)
    1. The SIM Only Plan is available to you with no contract commitment or with a 12 months contract commitment, if you are a post-paid subscriber with an eligible mobile line registered under your NRIC or FIN.
    2. The SIM Only Plan is available to you for new sign-up or if you are an existing StarHub postpaid mobile subscriber without any existing contract commitment. If you have an eligible mobile line still active with any type of contract commitment, you will not be eligible to subscribe for the SIM Only Plan.
    3. The SIM Only Plan is available on an opt-in basis for standalone lines and SharePlus main lines (excluding SharePlus dependent lines) on:
      1. Lite plan
      2. XS plan
      3. S plan
      4. M plan
      5. L plan
      6. XL plan
      7. (each a "Base Plan")
    4. SIM Only Plan (No contract)
      •  If you have subscribed to a SIM Only Plan (no contract), you are entitled to a 50% discount off the prevailing monthly subscription of your selected Base Plan on an on-going monthly basis while not on any mobile service contract commitment.
      • If you are a CIS (Corporate Individual Scheme) customer and you have subscribed to a SIM Only Plan (no contract), your 50% discount benefit on your Base Plan will only be extended on an on-going monthly basis for a maximum duration of 24 months while not on any mobile service contract commitment.  Upon expiry of 24 months, your SIM Only Plan (no contract) will revert to full charges for your Base Plan.
    5. SIM Only Plan (12 months contract)
      1. If you have subscribed to a SIM Only Plan with a 12 months contract commitment, you are entitled to:
        • 50% discount off the prevailing monthly subscription of your selected Base Plan on an on-going monthly basis during the 12 months contract period; and
        • double the Base Plan’s local bundled data during the 12 months contract period.
      2. Upon expiry of the 12 months contract period, your (i) 50% discount benefit on your Base Plan will continue on an on-going monthly basis while not on any mobile service contract commitment; and (ii) double local bundled data will be discontinued and will revert to the Base Plan’s original local bundled data.
      3. If you are a CIS (Corporate Individual Scheme) customer and you have subscribed to a SIM Only Plan (with 12 months contract), you are entitled to:
        • 50% discount off the prevailing monthly subscription of your selected Base Plan on an on-going monthly basis during the 12 months contract period; and
        • double the Base Plan’s local bundled data during the 12 months contract period.
      4. Upon expiry of the 12 months contract period, your (i) 50% discount benefit on your Base Plan will only be extended on an on-going monthly basis for a maximum additional duration of 12 months while not on any mobile service contract commitment; and (ii) double local bundled data will be discontinued and will revert to the Base Plan’s original local bundled data.
      5. Early termination charges will be applicable for termination of a contract commitment as stated in your contract.
      6. The $500 handset upgrade voucher for XL Plans will not be applicable to the XL SIM Only Plan (no contract or 12 months contract).
      7. The benefits offered for SIM Only Plan (no contract or with 12 months contract) are mutually exclusive and are not applicable with any other discounts or promotions, namely but not limited to:
        • Hub Club Discounts
        • Corporate Discounts / Corporate Individual Scheme Discounts / Partner Plan Discounts (discounts and free VASes)
        • Subscription Discounts
      8. If you have subscribed to the SIM Only Plan, you will be eligible for Hub Club membership and will count towards the Hub Club mobile line count but the line will not be eligible for Hub Club discounts.
      9. If you are currently on mobile plans that are no longer offered for subscription you must first change your price plan to the prevailing Base Plan prior to opting-in to the SIM Only Plan. If you change your price plan to any of the Base Plan you will not be able to revert to your previous price plan (as StarHub no longer offers those plans).
      10.  StarHub reserves the right to cease or modify any of the Base Plan or SIM Only Plan at its sole discretion without any prior notice.
      11.  StarHub reserves the right to change any part of these Terms & Conditions from time to time without notice.
  5. SurfHub Plan
    1. You may subscribe to a SurfHub Plan under the Corporate Individual Scheme (NRIC or FIN). The SurfHub Plan is not applicable for BRN registered customers. 
    2. SurfHub Plan is offered to you at 50% discount on the condition that you must sign up/recontract with 1Gbps Fibre Broadband at the same time. Each service is subject to 2-year contract. 
    3. Only ONE SurfHub plan is allowed for every sign up/recontract to 1Gbps Fibre Broadband and you may choose any of the following plan:
      1. SurfHub 12
      2. SurfHub 15
      3. SurfHub 18
      4. SurfHub 24
    4. You can choose to opt in any of the following value-added service(s) at 50% discount at the point of SurfHub Plan sign up/recontract:
      1. 50% off one MultiSIM subscription
      2. 50% off International Roaming subscription for 24 months
      3. Discount for the VASes will cease when you are no longer on SurfHub plan or when the VAS is terminated, whichever is earlier. Upon reactivation of VAS, the discount will not be reinstated.
    5. You can choose optional StarHub Go Select subscription at 50% discount for 12 months at the point of SurfHub Plan sign up/recontract.
    6. To maintain SurfHub plan upon recontract, you must also recontract to 1Gbps Fibre Broadband in the same sales order. 
    7. In the event you terminate your 1Gbps Fibre Broadband Plan or transfers it out of your account, the 50% discount for the SurfHub Plan shall cease with immediate effect and the full subscription fee shall be payable as follows:
      1. $105.80/month for SurfHub 12; 
      2. $145.80/month for SurfHub 15; 
      3. $185.80/month for SurfHub 18; and 
      4. $225.80/month for SurfHub 24
    8. An Early Recontract Fee of $300 will be applicable if you choose to recontract SurfHub plan between the 13th to 20th months of current contract.
    9. SurfHub plans are mutually exclusive with:
      1. SharePlus
      2. Plus 3 Data Upsize VAS
    10. The 50% discount for SurfHub plan is mutually exclusive and is not applicable with any other discounts or promotions, namely but not limited to:
      1. Hub Club Discounts 
      2. Corporate Individual Scheme Discounts / Partner Plan Discounts / Subscription Discounts / Bill Rebates 
      3. Youth Perks
      4. SIM Only Plan Discounts
    11. You are not entitled to the discounts in Clause 6.2 and Clause 6.4 if you changed from another mobile plan to SurfHub plan. 
    12. SurfHub Plan is not available for standalone sign up or recontract.
  6. Youth Perks
    1. Refer to Youth Perks Membership Terms & Conditions for full terms.
  7. Hub Club Privileges
    1. Refer to Hub Club Membership Terms & Conditions for full terms.
  8.  

  9. Suspension/Termination
    1. You should not abuse or misuse the Unlimited features offered to you under any of our Mobile Service Plans (including 4G Plans). All Mobile Service Plans are offered for your personal use and not for commercial use.
    2. If you exceed fair usage, as determined by StarHub in its sole discretion, we may:
      1.  suspend, restrict and/or terminate your access to certain features or your entire Mobile Service Plan or any part thereof, without any liability to you; and/or
      2. charge you at the prevailing rates for your use of the relevant service beyond fair usage.
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