Terms & Conditions - Hub Club

 

  1. A StarHub residential customer ("Hub Club member") will qualify automatically as a member of the Hub Club Membership Programme if he fulfils and maintains the following criteria:
    1. Subscription to all three StarHub services, namely post-paid mobile services (voice and/or data plans), StarHub TV services and StarHub Home Broadband services (the "3 StarHub Services");
    2. Registration of the 3 StarHub services under the same customer name, NRIC/FIN and service address. A post-paid mobile line, StarHub TV and StarHub Home Broadband services from the services taken up by the customer will be selected on a random basis for Hub Club membership. Each mobile line, StarHub TV or StarHub Home Broadband service will only be selected once; and
    3. All selected post-paid mobile line, StarHub TV service and StarHub Home Broadband service must be and remain active.
  2. Each Hub Club member is only entitled to one Hub Club membership per service address. Each Hub Club membership will comprise of a maximum of 1 StarHub TV service, 1 StarHub Home Broadband service and up to 6 auto-nominated StarHub mobile post-paid lines.
  3. Hub Club discounts will not apply to additional Home Broadband service accounts under the same service address.
  4. Hub Club membership is not applicable to StarHub business customers, customers on any corporate schemes or special bulk schemes and/or StarHub employees or services on special promotions.
  5. Hub Club Membership is automatic provided that the StarHub residential customer fulfils and maintains the membership criteria set out in these Terms & Conditions.
  6. Subject to the conditions set out in Clause 7 below, the Hub Club discount comprises of the following discounts on StarHub services:
    1. up to 30% discount for StarHub post-paid mobile subscription;
    2. 10% discount on StarHub TV service; and
    3. 5% discount on StarHub Home Broadband services
  7. StarHub Post-paid Mobile
    1. To qualify for Hub Club discounts, the qualifying post-paid mobile line(s) must be registered to the same customer (same name and NRIC/FIN number) at the same service address or registered address as the customer’s StarHub TV and Home Broadband subscriptions.
    2. The Hub Club Discount applies to the net recurring charges payable by Hub Club members for the subscription of the post-paid mobile service(s), excluding SmartSurf HD plans, value-added services and/or usage charges.
    3. The Hub Club Discount is limited to a maximum of 6 selected post-paid mobile lines per Hub Club member. Hub Club discount will not be extended from the 7th mobile lines onwards.
    4. Auto-nomination of participating mobile lines in Hub Club discounts will be the top 6 highest valued mobile subscription plans, (before any promotional discounts) and would also include mobile data plans. The top 6 highest valued mobile plans must be registered under the customer’s NRIC/FIN and will the ones selected on the basis of the value of their mobile subscription charges.
    5. Hub Club member with less than 6 mobile post-paid lines under their NRIC/FIN number may log onto www.starhub.com/hubclub-nominate to nominate mobile lines of their household member(s). The household member’s must share the same service or registered address as the Hub Club member for that household member’s mobile line to enjoy Hub Club discounts. Each Hub Club member can only have up to 6 mobile post-paid lines nominated under their Hub Club membership. Once there are more than 6 mobile post-paid lines registered under one Hub Club member’s NRIC/FIN number, only the top 6 highest valued mobile subscription plans will enjoy the Hub Club discounts. Such mobile lines will be auto-nominated by our systems and will override any previous selection made by the member.
    6. The Hub Club mobile line(s) must be active at all times to enjoy the Hub Club discounts.
  8. StarHub TV
    1. The Hub Club Discount applies only to net recurring subscription charges payable by Hub Club members for the subscription of StarHub TV services (which include the charges for additional set-top boxes).
    2. The Hub Club Discount is limited to 1 StarHub TV subscription account per service address.
  9. StarHub Home Broadband
    1. The Hub Club Discount applies only to subscription charges for StarHub Home Broadband plans.
  10. Waiver of $200 Early Mobile Recontract Fee is only applicable to one mobile line (that is registered under a Hub Club member's NRIC/FIN) every 12 months. This is provided that there are no outstanding balances and the mobile line for which the waiver is sought must be in active use for at least 12 months.
  11. Hub Club discounts are subject to Terms & Conditions of other StarHub promotions and services as stipulated by StarHub.
  12. StarHub's records shall be conclusive evidence of the accuracy and completeness of all matters relating to this Hub Club Membership Programme (including a person's right to participate in this Hub Club Membership Programme).
  13. StarHub's decision on all matters relating to this Hub Club Membership Programme (including a person's right to participate in this Hub Club Membership Programme) will be final and conclusive.
  14. StarHub reserves the right to terminate:
    1. the Hub Club membership of any Hub Club member; and/or
    2. a Hub Club member's right to receive any privileges and benefits (including Hub Club discounts) conferred by his Hub Club membership, without notice if he fails to comply with any of these Terms & Conditions or the relevant Service Specific Terms & Conditions governing the use of any of the 3 StarHub Services.
  15. Upon withdrawal from the membership in this Hub Club Membership Programme or termination of such membership, the Hub Club member will cease to enjoy all privileges and benefits (including Hub Club discounts) conferred by this Hub Club Membership Programme.
  16. StarHub reserves the right to terminate and vary this Hub Club Membership Programme at any time and without notice. No Hub Club member will be entitled to any payment or compensation whatsoever in respect of such termination.
  17. StarHub's General Terms & Conditions, the Terms & Conditions for StarHub Rewards Monthly Points and the Terms & Conditions for specific privileges & benefits associated with this Hub Club Membership Programme (collectively, the "Additional Terms & Conditions") will also apply. The Additional Terms & Conditions may be found at Legal Notices & Terms.
  18. You agree that we may use your Personal Data to provide this membership programme to you.
  19. These Terms & Conditions will be governed by Singapore laws and each Hub Club member hereby irrevocably submits to the exclusive jurisdiction of the Singapore courts.
  20. StarHub reserves the right to amend these Terms & Conditions at any time and without notice. Enjoyment of the privileges and benefits (including Hub Club discounts) conferred by the Hub Club membership will constitute acceptance of these Terms & Conditions and the amendments thereof.