Terms & Conditions – HomeHub Go 1Gbps Promotion
1.1 In addition to these Promotion Terms & Conditions, your use of HomeHub Go 1Gbps Services is subject to StarHub's General Consumer Terms & Conditions, Service Specific Terms & Conditions for HomeHub Go 1Gbps Plan, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at starhub.com.
1.2 If there is any conflict or inconsistency between any provision of these Promotion Terms & Conditions, the General Consumer Terms & Conditions and Service Specific Terms & Conditions, the documents shall be construed in the following order of precedence:
1.2.1 Promotion Terms & Conditions;
1.2.2 Service Specific Terms & Conditions for HomeHub Go 1Gbps Plan; and
1.2.3 General Consumer Terms & Conditions.
2. Eligibility and Service Requirements
2.1 To enjoy this HomeHub Go 1Gbps Promotion you must procure a HomeHub Go 1Gbps Promotion Plan ("the Promotion") as follows:
2.1.1 subscribe to HomeHub Go SurfHub 15 mobile plan, 1Gbps Fibre Home Broadband, StarHub TV, Digital Voice Home and MaxMobile services altogether as a new service; or
2.1.2 have existing standalone subscriptions to StarHub Mobile, Fibre Home Broadband, StarHub TV, Mobile Broadband (Applicable Plan: Free MaxMobile (1GB) Datapack) and Digital Voice Home for which the minimum period of service for each service has been completed.
2.2 The HomeHub Go 1Gbps Promotion Plan with StarHub Cable TV is only available to homes connected to StarHub’s cable network with a 2-way interactive signal.
2.3 The HomeHub Go 1Gbps Promotion Plan with Fibre Home Broadband and/or StarHub Fibre TV Service is only available to homes which are fibre-ready and have a fibre termination point within the premises. If you are a new subscriber for the Fibre Home Broadband and/or StarHub Fibre TV Service, then under this Promotion you will enjoy free installation of a fibre termination point within your premises at any point within 15-metres from point of entry to your home
2.4 If fibre home broadband installation is not possible or delayed more than 3 months, the HomeHub Go SurfHub 15 mobile line will default to a 4G4 plan and the mobile contract will be deemed to have commenced from the date of first sign up. The remaining active services will default to standalone services and you may choose to subscribe to prevailing offers that apply to these stand alone services. However,
2.5 if you choose to terminate StarHub TV, MaxMobile and/or Digital Voice, then there will be no Early Termination Charges.
2.6 if you choose to terminate a 4G 4 Subscription plan, Early Termination Charges will apply, as follows:
|Early Termination Charge by duration
2.7 If you port out your HomeHub Go SurfHub 15 mobile line before the commencement of your HomeHub Go 1Gbps Bundle Subscription, then you will be subject to 4G 4 Mobile Early Termination Charges as set out above. If your MaxMobile service is active at the time that you port out your HomeHub Go SurfHub 15 mobile line then your MaxMobile service will be terminated. Any active StarHub TV, Broadband and/or Digital Voice services at the time of porting out will be charged at the prevailing rates as set out in our service specific terms and conditions.
3.1 The following one-time charges will be charged for new sign ups unless there is a prevailing promotion. For StarHub TV and/or Home Broadband, you will be billed the higher charge and not both.
3.1.1 StarHub TV Service Activation Fee
3.1.2 StarHub TV Installation Fee
3.1.3 Home Broadband Service Activation Fee
3.1.4 Home Broadband Installation Fee
3.1.5 Digital Voice Home Activation Fee
3.1.6 MaxMobile Service SIM Activation Fee
3.1.7 MaxMobile Service Registration Fee
3.1.8 Fibre Termination Point Installation Fee (Up to 15-metres)
220.127.116.11 $235.40 (High Rise – Condominium or HDB)
18.104.22.168 $481.50 (Landed - Residential)
3.1.9 Cancellation of FTP Installation (before ready-for-service date)
22.214.171.124 $235.40 (High Rise – Condominium or HDB)
126.96.36.199 $481.50 (Landed - Residential)
3.1.10 Relocation Fee of FTP - Per request to change residential service address and consists of all three charges
188.8.131.52 Relocation Charge : $107.00
3.1.11 Repair of existing FTP (Damaged or Faulty)
184.108.40.206 NetLink Trust will need to be engaged to repair or replace your FTP. The applicable charges will be quoted by NLT onsite.
3.2 The charges listed above may change from time to time. For the most updated charges, please refer to our website at starhub.com/hubbing.
3.3 The HomeHub Go 1Gbps Promotion Plan subscription and contract will commence after all 5 services are fully installed and activated. Prior to the commencement of the HomeHub Go 1Gbps Promotion Plan subscription, the below Charges will apply for each active individual Service;
3.3.1 StarHub TV:
220.127.116.11 3 of 7 TV Groups will be free; and
18.104.22.168 Charges will apply for additional TV subscriptions and set-top boxes.
3.3.2 Home Broadband:
22.214.171.124 1000Mbps Fibre Broadband: $49.90 per month.
3.3.3 HomeHub Go SurfHub 15 Mobile
126.96.36.199 $70 per month; and
188.8.131.52 Excess usage charges and value-added services subscription(s) are applicable.
3.3.4 MaxMobile Free 1GB:
184.108.40.206 Free; and
220.127.116.11 Excess usage charges and value-added services subscription(s) are applicable.
3.3.5 Digital Voice Home:
18.104.22.168 $2.10 per month; and
22.214.171.124 IDD usage and value-added services subscription(s) are applicable.
3.4 An HD enabled set-top box is required and standard rental charges will apply.
3.5 Upon commencement of your HomeHub Go 1Gbps Promotion Plan,
3.5.1 prevailing local mobile excess charges will apply if you exceed the local bundled units that are part of your HomeHub Go SurfHub 15. Please refer here for further details.
3.5.2 MaxMobile 21Mbps (1GB) comes with 1GB bundled data. Excess data usage will be charged at $8.56 per GB. Your monthly bill is capped at a promotional rate of $85.60 (U.P. $168). Promotion is valid till 31 December 2017.
3.5.3 You are eligible to re-contract your HomeHub Go 1Gbps plan after completing 12 months of your contract. An Early Recontract Fee of $300 will be applicable if you choose to recontract between the 13th to 20th months of your current contract.
4.1 You may rent a maximum of 4 set-top boxes for each subscription of the StarHub TV. If the number of set-top boxes that you require exceeds the maximum limit, you may still procure additional boxes by entering into an additional subscription for the additional set-top boxes.
4.2 You will need certain Equipment to access our Home Broadband Services, including: (a) Voice-enabled Cable Modem for Cable Home Broadband Service; or (b) Voice-enabled Optical Network Terminal (“VeONT”) for Fibre Home Broadband Service. We will provide the Voice-enabled Cable Modem or VeONT, as the case may be, to you at no charge.
4.3 The value of the Home Broadband Equipment that we provide may not be used to offset existing subscription charges or outstanding balances, or exchanged for cash or benefits-in-kind.
4.4 StarHub will not be responsible for any defects in the Home Broadband Equipment or any items which you may have connected to the Equipment. The Equipment is covered under and subject to the terms of warranty from the relevant manufacturers.
4.5 If you encounter any issues with the mobile equipment, you are advised to visit the relevant manufacturer's service centre. Further details can be found here.
4.6 In the event of a return or exchange of the mobile equipment, you should return the equipment (including the device, charger, battery, instructions and any other components and/or accessories) in the original packaging, accompanied by the original proof of purchase from StarHub.
4.7 Your use of the StarHub services and any value-added services is subject to StarHub's Consumer General Terms and Conditions.
5.1 You must commit to a minimum contract term of twenty-four (24) months for HomeHub Go 1Gbps in order to enjoy this Promotion ("Minimum Period of Service") and the contract term will commence from the date on which the last required service is installed and activated. Any period of suspension will not be counted towards the HomeHub Go 1Gbps Plan Minimum Period of Service.
5.2 If you terminate at any time during the HomeHub Go 1Gbps Promotion Plan Minimum Period of Service, you will be required to pay early termination charges as follows:
|Early Termination Charge by duration
5.3 In addition - to the ETCs specified above, the following charges will be applicable if the Fibre Broadband service is terminated.
5.3.1 Tiered 12-month Service Early Termination Charge calculated as follows:
$385.20 x number of days unfulfilled in Fibre Broadband Minimum Period of Service / 365 days
5.3.2 A Disconnection Fee of $32.10 applies if the Fibre Broadband service is terminated at any point in time
5.4 The HomeHub Go 1Gbps Promotion Plan may be terminated:
5.4.1 If you request termination of your HomeHub Go 1Gbps Promotion Plan and/or any service in the HomeHub Go 1Gbps Promotion Plan;
5.4.2 If you request a port-out of the HomeHub Go SurfHub 15 mobile line that was provided under the HomeHub Go 1Gbps Promotion Plan. The remaining HomeHub Go SurfHub 15 Add-on Mobile plan(s) will be changed to 4G 4 plan and MaxMobile service will be terminated. StarHub TV, Home Broadband and/or Digital Voice will remain active and you will be charged at prevailing rates as set out in the service specific terms and conditions that apply to those particular services. The installation of any pending service will be cancelled. If the service cancelled is StarHub Fibre Broadband, then a cancellation charge will apply.
5.5 If you downgrade any of the bundled services enjoyed under the HomeHub Go 1Gbps Promotion Plan;
5.6 If you switch any service in the HomeHub Go 1Gbps Promotion Plan with a service that is outside the HomeHub Go 1Gbps Promotion Plan;
5.7 If you suspend the HomeHub Go 1Gbps Promotion Plan for a period of more than 3 months; or
5.8 If you fail to pay or are late to pay all or part of the charges due under the HomeHub Go 1Gbps Promotion Plan.
5.9 If the HomeHub Go 1Gbps Promotion Plan is terminated and HomeHub Go SurfHub 15 Mobile remains active, it will be changed to a 4G 4 plan.
6. HomeHub Voucher
6.1 By subscribing to the HomeHub Go 1Gbps Plan, you will, subject to applicable terms and conditions, be entitled to receive from us a HomeHub Voucher each month. We will inform you of the value of the HomeHub Voucher, which shall be determined based on the type of HomeHub Plan Go 1Gbps you subscribe to. Please refer to www.starhub.com/hubbing for further details.
6.2 If you subscribe to any of the eligible add-on channels and/or add-on groups while you are on HomeHub Go 1Gbps Plan, and subscription is effected not at point of new sales or recontract to the HomeHub Go 1Gbps Plan, the pro-rated and advanced subscription Charges will only be offset against your next HomeHub Voucher in your subsequent bill
6.3 The HomeHub Voucher may be used to offset certain Charges incurred by you in relation to StarHub TV services which are over and above the minimum 3 Groups required for the subscription of the StarHub TV services. We will notify you of such Charges from time to time. Currently, Charges which may be offset using the HomeHub Voucher are those relating to additional groups of channels, add-on channels and/or add-on groups purchased by you, but excluding Add-on Packs. "Add-on Packs" include without limitation the Box Office Pack, Supreme Box Office Pack, Yu Le Pack, Qiang Dang Yu Le Pack, Thangam Pack, Idaman Pack, Ultimate Pinoy Pack, Manoranjan Pack and Thangam Migai Pack.
6.4 For video-on-demand services, the HomeHub Voucher may be used to offset Charges for video-on-demand services purchased via your set-top-box only and cannot be used for video-on-demand services purchased via the StarHub Go Service or the StarHub Go Value-Added Service.
6.5 The HomeHub Voucher cannot be used to offset Charges in relation to any type of television content purchased via the StarHub Go Service or StarHub Go Value-Added Service.
7. Hub Club
7.1 Your HomeHub Go SurfHub 15 mobile line is counted in determining your entitlement for the Hub Club Mobile Discount. However, your HomeHub Go SurfHub 15 mobile line itself does not qualify for the Hub Club Mobile Discount.
7.2 You can still enjoy the Hub Club StarHub TV 10% Discount on additional TV charges after deducting the value of the HomeHub Voucher.
7.3 Waiver of $200 from the early mobile re-contract fee of $300 is only applicable to one mobile line (that is registered under a Hub Club member’s NRIC/FIN) every 12 months. This is provided that there are no outstanding balances and the mobile line for which the waiver is sought must be in active use for at least 12 months.
8. HomeHub Go SurfHub 15 Add-on Mobile Line(s)
8.1 You may only subscribe for HomeHub Go SurfHub 15 Add-on mobile line(s) when you sign up to the HomeHub Go 1Gbps Promotion Plan.
8.2 The number of HomeHub Go SurfHub 15 Add-on mobile lines that you can subscribe to is based on the prevailing service eligibility policy as set out in the HomeHub Go 1Gbps Service Specific Terms and Conditions.
8.3 You are eligible to subscribe to HomeHub Go SurfHub 15 Add-on mobile plans at the time when you initially subscribe to HomeHub Go 1Gbps or after your HomeHub Go 1Gbps plan is active. Subscriptions to HomeHub Go SurfHub 15 Add-on are not available between your initial subscription to HomeHub Go 1Gbps and your activation of your HomeHub Go 1Gbps Plan.
9.1 In addition, all subscribers to the StarHub HomeHub and HomeHub Go plans will be entitled to complimentary Disney Movies on Demand until 31 March 2017. Subscribers will be charged $8.56 (incl. GST) from 1 April 2017 onwards.
9.2 CIS monthly subscription discounts, SharePlus Plan and StarHub Youth Perks are not applicable with the HomeHub Go SurfHub 15 and HomeHub Go SurfHub 15 Add-on Mobile Plans.
9.3 This Promotion is not available with other discounts, promotions, special packages or offers, unless specified by StarHub.
9.4 This Promotion cannot be used to offset subscription charges or outstanding balances, and cannot be exchanged for cash or benefit-in-kind and is non-refundable.
9.5 The unused benefits under this Promotion will be forfeited and cannot be exchanged for cash or benefit in kind.
9.6 In the event of a dispute, a customer's entitlement to this Promotion is subject to our sole discretion and final determination.
9.7 We reserve the right to revise any of these Promotion Terms & Conditions at its discretion without prior notice. Use of any service under the HomeHub Go 1Gbps Plan will constitute acceptance of these Promotion Terms and Conditions and the amendments thereof.
9.8 These Promotions terms and conditions shall be governed by the laws of Singapore and you agree to be bound by the exclusive jurisdiction of courts of Singapore.
10. Channel Listing and Availability
10.1 Please refer to starhub.com/channel-listing for the updated StarHub TV channel line-up and channel availability.