Terms & Conditions - Dual Broadband Plans

 

  1. General
    1. In addition to these Promotion Terms & Conditions, your use of StarHub Cable Home Broadband and Fibre Home Broadband Services (collectively, “Home Broadband Services”) is subject to StarHub's General Consumer Terms & Conditions, Service Specific Terms & Conditions for Cable Home Broadband, Service Specific Terms & Conditions for Fibre Home Broadband, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at Legal Notices & Terms.
    2. If there is any conflict or inconsistency between any provision of these Promotion Terms & Conditions, the General Consumer Terms & Conditions and Service Specific Terms & Conditions, the documents shall be construed in the following order of precedence:
      1. Promotion Terms & Conditions;
      2. Service Specific Terms & Conditions for Cable Home Broadband or Service Specific Terms & Conditions for Fibre Home Broadband (as the case may be); and
      3. General Consumer Terms & Conditions.
    3. This Promotion is available to all new Home Broadband Service customers and to existing Home Broadband Service customers who are not on any other promotional contract.
    4. Under this Promotion, customers will enjoy both Cable and Fibre Home Broadband Services at the promotional rates of $39.90 for the Dual Broadband 200 plan, $49.90 for the Dual Broadband 500 plan and $59.90 for the Dual Broadband 1000 plan (each a “Dual Broadband plan”), during the 24-month contractual period.
  2. Eligibility
    1. This Promotion is not available to any customer who has any outstanding bills with StarHub.
    2. Customer must be 18 years old and above.
    3. This Promotion is not applicable to commercial or bulk subscription customers, as well as customers on employer-payment schemes.
  3. Minimum Period of Service and Early Termination Charges
    1. You will be required to subscribe to a Dual Broadband plan for a minimum of period of 24 months (“Minimum Period of Service”), commencing from:
      1. the date of purchase of the equipment required for the provision of the Home Broadband Services (“Equipment”) if the Equipment is purchased directly from StarHub and you self-install the Equipment;
      2. the date of activation of the Home Broadband Services to the Equipment at the Service Address if the Equipment is purchased from any of StarHub's authorised resellers and you self-install the Equipment;
      3. the date of activation of the Home Broadband Services to the Equipment at the Service Address, after the successful on-site installation of the Equipment by us, if you request us to install the Equipment; or
      4. such other date as may be stated in the application form or work order or otherwise approved by us in writing.
    2. An early termination charge (“the Promotion Early Termination Charge”), as set out below, will be imposed if you terminate your Dual  Broadband plan during the Minimum Period of Service. You will be required to terminate your Dual Broadband plan before upgrading, downgrading or changing to other subscription plans, and the applicable Promotion Early Termination Charges will be chargeable.
Promotion Early Termination Charge
1 2 3 4 5 6 7 8 9 10 11 12
$749.00 $717.97 $686.58 $655.38 $624.17 $592.96 $561.75 $530.54 $499.33 $468.13 $436.92 $405.71
13 14 15 16 17 18 19 20 21 22 23 24
$374.50 $343.29 $312.08 $280.88 $249.67 $218.46 $187.25 $156.04 $124.83 $93.63 $62.42 $31.21
    1. In addition to the Promotion Early Termination Charge, another early termination charge will also apply if you terminate your Dual Broadband plan within the first 12 months of your subscription (“the Service Early Termination Charge”). The Service Early Termination Charge will be calculated on a pro-rated basis, using the formula below:

      Remaining number of unfulfilled days in the 12-month period / 365 x $385.20

    2. If you suspend your Dual Broadband plan, both your Cable and Fibre Home Broadband Services will be suspended at the same time. If you wish to resume your services after suspension, a re-connection fee of $32.10 is chargeable.
  1. Additional Requirements and Features
    1. This Promotion is only applicable to residential premises which are fibre-ready and certified with a Fibre Termination Point (“FTP”) within the premises and are connected to StarHub's cable network with reverse signal for 2-way interactivity.
    2. This Promotion does not include the installation of customer’s FTP.  Customers who do not have an FTP already installed at their premises will have to arrange with NetLink Trust for the FTP to be installed, and pay NetLink Trust for the installation based on their prevailing rates.
    3. In addition, an Optical Network Terminal is required to access the Fibre Home Broadband Service. You will be required to lease an Optical Network Terminal from StarHub or the relevant service provider.
    4. We are unable to guarantee full wireless coverage in any residential home, as there are many factors affecting wireless signals, including the existence of physical obstructions, signal interference from other devices, congested wireless channels, compatibility of Wi-Fi standards between devices, inherent limitations of equipment including personal computers and routers.
    5. StarHub’s Network Management Policy will not apply to your 1Gbps Fibre Home Broadband Service, but will continue to apply for all other Cable and Fibre Home Broadband Services.
    6. Each customer will be entitled to a free WiFi assessment by our Hub Trooper. During installation of the Home Broadband Services, the Hubtrooper will assess customers’ internet surfing requirements, and advise on the placement of the Wireless AC Dual-band Router and cable modem (type-approved and obtained from StarHub), to optimise in-home wireless broadband coverage and to enhance wireless surfing experience.
  1. Additional Fees
    1. An activation fee of $53.50 is chargeable for the activation of each new Dual Broadband plan.
    2. You will be required to give StarHub 30 days’ prior written notice if you wish to terminate your Dual Broadband plan. A disconnection fee of $32.10 is chargeable to disconnect each Dual Broadband plan.
    3. Installation services for the Wireless AC Dual-band Router and cable modem is available for a fee of $53.50 per computer connection, unless stated otherwise. This installation service is limited to the installation of the Wireless AC Dual-band Router and cable modem only (type-approved and obtained from StarHub).
  1. Additional Terms for Free Premiums (where applicable)
    1. Where applicable, any free premium that may be offered with the Dual Broadband plan must be redeemed within 6 months from the date of commencement of the Dual Broadband plan.
    2. StarHub may, in its sole discretion, provide free premiums to customers on a first-come-first-served basis. StarHub may replace the brand and model of any premium with another premium of equal or lower value.
    3. StarHub will not be responsible for any defects in a free premium or, if applicable, any items which customers may have connected to the free premium. Any free premium shall be covered under and subject to the terms of warranty from the relevant manufacturers.
  1. Others
    1. In the event of a dispute, a customer's entitlement to this Promotion is subject to the sole discretion and final determination of StarHub.
    2. All prices stated are inclusive of 7% GST. Prices will be adjusted according to the prevailing GST rates.
    3. Promotion is not valid with other discounts, promotions, offers or special packages, unless specified by StarHub.
    4. Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
    5. Promotion is non-exchangeable for cash or kind, and is non-refundable and non-transferable.
    6. StarHub further reserves the right to revise any of these Promotion Terms & Conditions (including pricing plans) at its sole discretion without prior notice. Your use of StarHub Home Broadband Services will constitute acceptance of these Promotion Terms & Conditions and the amendments thereof.
    7. These Promotion Terms & Conditions shall be governed by the laws of Singapore and parties agree to be bound by the exclusive jurisdiction of the courts of Singapore.

Terms & Conditions - Fibre Home Broadband

 

  1. This Promotion is available for new Fibre Home Broadband subscriptions and to existing Cable home broadband and/or Fibre home broadband customers who are not on any other promotional contract.
  2. This Promotion would not be available to any customer who has any outstanding bills with StarHub.
  3. Customer must be 18 years old and above.
  4. This Promotion is available until such date as StarHub may determine.
  5. A minimum contractual subscription period of 24 continuous months to Fibre Home Broadband plan is required.
  6. An early termination charge will be imposed for any early termination during the said 24-month as set out below (“the Promotion Early Termination Charge”). This Promotion Early Termination Charge is also applicable in the event of any plan upgrade/ downgrade/ change of promotion or move from Cable to Fibre plans or vice versa.
Early Termination Charges for 24-month
1 2 3 4 5 6 7 8 9 10 11 12
$428.00 $409.81 $392.69 $374.50 $356.31 $339.19 $321.00 $302.81 $285.69 $267.50 $249.31 $232.19
13 14 15 16 17 18 19 20 21 22 23 24
$214.00 $195.81 $178.69 $160.50 $142.31 $125.19 $107.00 $88.81 $71.69 $53.50 $35.31 $18.19
  1. In addition to the Promotion Early Termination Charge, another early termination charge will also apply if the termination occurs within the first 12-month of subscription (“the Service Early Termination Charge”). The Service Early Termination Charge will be calculated by pro-rating the amount of $385.20 on a per day basis for the unfulfilled remainder of the aforesaid 12-month period.
  2. The discount given under this Promotion will apply only to the first 24-month of subscription. Thereafter, StarHub’s prevailing rates for the relevant Fibre home broadband service shall apply.
  3. This Promotion is not valid with other in-house offers or packages unless specified by StarHub.
  4. This Promotion is only applicable to residential properties which are fibre-ready and certified and have a Termination Point within the property.
  5. An activation fee of $53.50 is chargeable for the activation of each new Fibre home broadband access plan.
  6. Customers who wish to terminate the Fibre home broadband service shall inform StarHub 30-day in advance of termination. A disconnection fee of $32.10 is chargeable for the disconnection of each Fibre home broadband access plan.
  7. An Optical Network Terminal is required for the operation of the Fibre home broadband service. The Customer shall be required to lease an Optical Network Terminal from StarHub or the relevant service provider.
  8. The installation service for the Wireless AC Dual-band Router is available and chargeable at $53.50 per computer connection, unless otherwise stated. This installation service is limited to the installation of Wireless AC Dual-band Router.
  9. The Fibre home broadband subscription commences on the date that the Wireless AC Dual-band Router is delivered and installed at Customer’s premises.
  10. This Promotion is not valid with other in-house offers or packages unless specified by StarHub.
  11. This Promotion is not applicable to:
    1. corporate customers,
    2. customers on master-account bulk paying arrangements and/or customers on employer-paying schemes,
    3. customers on master-account bulk paying arrangements and/or
    4. landed residential homeowners who are enjoying complimentary MaxOnline service under the Landed Connection Fee Plan.
  12. This Promotion does not include the installation of customer’s FTP. Customers who do not have an FTP already installed at their premises will have to arrange with NetLink Trust for the FTP to be installed, and pay NetLink Trust for the installation based on their prevailing rates.
  13. Where applicable, any free premium(s) that may be offered with the Fibre home broadband service must be redeemed within 6-month from the date of installation.
  14. Any free premium(s) is made available by StarHub on a first-come-first-serve basis. StarHub reserves the right to replace the brand and model of the premium(s) with other premium(s) of equal or lower value.
  15. StarHub will not be responsible for any defects in the free premium(s) or if applicable, any items which Customers may have connected to the free premiums(s). The free premium(s) is/are covered under and subject to the terms of warranty from the relevant manufacturers.
  16. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subject to the sole discretion and final determination of StarHub.
  17. All prices stated are inclusive of 7% GST.
  18. Other Terms & Conditions apply. For a complete list of Terms & Conditions, please refer to the General Terms & Conditions and the Service Specific Terms & Conditions.

Terms & Conditions - Fibre Home Broadband (12-Month Contract)

 

  1. This Promotion is available for new Fibre Home Broadband subscriptions and to existing Cable home broadband and/or Fibre home broadband customers who are not on any other promotional contract.
  2. This Promotion would not be available to any customer who has any outstanding bills with StarHub.
  3. Customer must be 18 years old and above.
  4. This Promotion is available until such date as StarHub may determine.
  5. A minimum contractual subscription period of 12 continuous months to Fibre Home Broadband plan is required.
  6. An early termination charge will be imposed for any early termination during the said 12-month as set out below (“the Promotion Early Termination Charge”). This Promotion Early Termination Charge is also applicable in the event of any plan upgrade/ downgrade/ change of promotion or move from Cable to Fibre plans or vice versa.
Early Termination Charges for 12-month
1 2 3 4 5 6 7 8 9 10 11 12
$749.00 $686.58 $624.16 $561.75 $499.33 $436.91 $374.50 $312.09 $249.66 $187.25 $124.84 $62.41
  1. In addition to the Promotion Early Termination Charge, another early termination charge will also apply if the termination occurs within the first 12-month of subscription (“the Service Early Termination Charge”). The Service Early Termination Charge will be calculated by pro-rating the amount of $385.20 on a per day basis for the unfulfilled remainder of the aforesaid 12-month period.
  2. The discount given under this Promotion will apply only to the first 12-month of subscription. Thereafter, StarHub’s prevailing rates for the relevant Fibre home broadband service shall apply.
  3. This Promotion is not valid with other in-house offers or packages unless specified by StarHub.
  4. This Promotion is only applicable to residential properties which are fibre-ready and certified and have a Termination Point within the property.
  5. An activation fee of $53.50 is chargeable for the activation of each new Fibre home broadband access plan.
  6. Customers who wish to terminate the Fibre home broadband service shall inform StarHub 30-day in advance of termination. A disconnection fee of $32.10 is chargeable for the disconnection of each Fibre home broadband access plan.
  7. An Optical Network Terminal is required for the operation of the Fibre home broadband service. The Customer shall be required to lease an Optical Network Terminal from StarHub or the relevant service provider.
  8. The installation service for the Wireless AC Dual-band Router is available and chargeable at $53.50 per computer connection, unless otherwise stated. This installation service is limited to the installation of Wireless AC Dual-band Router.
  9. The Fibre home broadband subscription commences on the date that the Wireless AC Dual-band Router is delivered and installed at Customer’s premises.
  10. This Promotion is not valid with other in-house offers or packages unless specified by StarHub.
  11. This Promotion is not applicable to:
    1. corporate customers,
    2. customers on employer-paying schemes,
    3. customers on master-account bulk paying arrangements and/or
    4. landed residential homeowners who are enjoying complimentary MaxOnline service under the Landed Connection Fee Plan.
  12. Where applicable, any free premium(s) that may be offered with the Fibre home broadband service must be redeemed within 6-month from the date of installation.
  13. Any free premium(s) is made available by StarHub on a first-come-first-serve basis. StarHub reserves the right to replace the brand and model of the premium(s) with other premium(s) of equal or lower value.
  14. StarHub will not be responsible for any defects in the free premium(s) or if applicable, any items which Customers may have connected to the free premiums(s). The free premium(s) is/are covered under and subject to the terms of warranty from the relevant manufacturers.
  15. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subject to the sole discretion and final determination of StarHub.
  16. All prices stated are inclusive of 7% GST.
  17. Other Terms & Conditions apply. For a complete list of Terms & Conditions, please refer to the General Terms & Conditions and the Service Specific Terms & Conditions.
Early Termination Charges for 24-month
1 2 3 4 5 6 7 8 9 10 11 12
$428.00 $409.81 $392.69 $374.50 $356.31 $339.19 $321.00 $302.81 $285.69 $267.50 $249.31 $232.19
13 14 15 16 17 18 19 20 21 22 23 24
$214.00 $195.81 $178.69 $160.50 $142.31 $125.19 $107.00 $88.81 $71.69 $53.50 $35.31 $18.19

Terms & Conditions - Cable Home Broadband

 

  1. Promotion is valid till such date, as StarHub may determine, and is applicable to new Cable home broadband subscriptions, or existing Cable home broadband customers not on any promotional contract or outstanding bills with StarHub.
  2. A minimum contractual subscription period of 24 continuous months to Cable Home Broadband plan is required, otherwise a Promotion Early Termination Charge as follows will be imposed. This charge is also applicable in the event of any plan upgrade/ downgrade/ change of promotion or move from Cable to Fibre plans or vice versa.
Early Termination Charges for 24-month
1 2 3 4 5 6 7 8 9 10 11 12
$428.00 $409.81 $392.69 $374.50 $356.31 $339.19 $321.00 $302.81 $285.69 $267.50 $249.31 $232.19
13 14 15 16 17 18 19 20 21 22 23 24
$214.00 $195.81 $178.69 $160.50 $142.31 $125.19 $107.00 $88.81 $71.69 $53.50 $35.31 $18.19
  1. The discount off the monthly subscription is valid only for 24 continuous months. Thereafter, prevailing rates apply.
  2. Cable home broadband activation fee of $53.50 is chargeable for the activation of each new Cable home broadband access plan.
  3. Promotion is not valid with other in-house offers or packages unless specified by StarHub.
  4. Offer is only applicable to homes connected to StarHub's cable network with reverse signal for 2-way interactivity.
  5. Customer must be 18 years old and above.
  6. The installation service for the cable modem is available and chargeable at $53.50 per computer connection, unless otherwise stated. This installation service is limited to the installation of cable modem only.
  7. Cable home broadband subscription starts on the day of cash and carry or the date of installation.
  8. Offer cannot be used to offset existing subscription charges or outstanding balances nor exchangeable for cash or benefit-in-kind and is non-refundable.
  9. Promotion is not applicable for corporate customers on employer-paying schemes or master-account bulk paying arrangements or landed homeowners on the Landed Connection Fee Plan who are enjoying complimentary Cable home broadband service.
  10. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subject to the sole discretion and final determination of StarHub.
  11. The free premium(s) must be redeemed within 6-month from the date of cash & carry or the installation date of Cable home broadband service, failing which, the free premium shall be forfeited.
  12. The free premium(s) is/are available on a first-come-first-serve basis and StarHub reserves the right to replace the brand and model of the premium(s) with other hardware(s) of equal or lower value.
  13. StarHub will not be responsible for any defects in the free premium(s) or if applicable, any items which customers may have connected to the free premiums(s). The free premium(s) is/are covered under and subjected to the terms of warranty from the relevant manufacturers.
  14. All prices stated are inclusive of 7% GST.
  15. Other Cable home broadband Terms & Conditions apply. For a complete list of Terms & Conditions, please refer to the General Terms & Conditions and the Service Specific Terms & Conditions.

Terms & Conditions - Cable Home Broadband (12-Month Contract)

 

  1. Promotion is valid till such date, as StarHub may determine, and is applicable to new Cable home broadband subscriptions, or existing Cable home broadband customers not on any promotional contract or outstanding bills with StarHub.
  2. A minimum contractual subscription period of 12 continuous months to Cable Home Broadband plan is required, otherwise a Promotion Early Termination Charge as follows will be imposed. This charge is also applicable in the event of any plan upgrade / downgrade / change of promotion or move from Cable to Fibre plans or vice versa.
Early Termination Charges for 12-month
1 2 3 4 5 6 7 8 9 10 11 12
$749.00 $686.58 $624.16 $561.75 $499.33 $436.91 $374.50 $312.09 $249.66 $187.25 $124.84 $62.41
  1. The discount off the monthly subscription is valid only for 12 continuous months. Thereafter, prevailing rates apply.
  2. Cable home broadband activation fee of $53.50 is chargeable for the activation of each new Cable home broadband access plan.
  3. Promotion is not valid with other in-house offers or packages unless specified by StarHub.
  4. Offer is only applicable to homes connected to StarHub's cable network with reverse signal for 2-way interactivity.
  5. Customer must be 18 years old and above.
  6. The installation service for the cable modem is available and chargeable at $53.50 per computer connection, unless otherwise stated. This installation service is limited to the installation of cable modem only.
  7. Cable home broadband subscription starts on the day of cash and carry or the date of installation.
  8. Offer cannot be used to offset existing subscription charges or outstanding balances nor exchangeable for cash or benefit-in-kind and is non-refundable.
  9. Promotion is not applicable for corporate customers on employer-paying schemes or master-account bulk paying arrangements or landed homeowners on the Landed Connection Fee Plan who are enjoying complimentary Cable home broadband service.
  10. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subject to the sole discretion and final determination of StarHub.
  11. The free premium(s) must be redeemed within 6-month from the date of cash & carry or the installation date of Cable home broadband service, failing which, the free premium shall be forfeited.
  12. The free premium(s) is/are available on a first-come-first-serve basis and StarHub reserves the right to replace the brand and model of the premium(s) with other hardware(s) of equal or lower value.
  13. StarHub will not be responsible for any defects in the free premium(s) or if applicable, any items which customers may have connected to the free premiums(s). The free premium(s) is/are covered under and subjected to the terms of warranty from the relevant manufacturers.
  14. All prices stated are inclusive of 7% GST.
  15. Other Cable home broadband Terms & Conditions apply. For a complete list of Terms & Conditions, please refer to the General Terms & Conditions and the Service Specific Terms & Conditions.