Terms and Conditions - Happy Roam Promotion


  1. This Contest commences on 25 February to 15 April 2016, both dates inclusive (“Contest Period”).
  2. Participants must be a StarHub Mobile Prepaid customer and has activated a new StarHub Prepaid SIM during the contest period to be eligible for this promotion during the Contest Period and at the time of the draw.

Contest Mechanics

  1. Participants will have to do the following during the Contest Period and be allocated lucky draw chances accordingly: a. SMS <ROAM> to 6122
  2. At the end of the Contest Period, Winners will be picked from the eligible participants through a lucky draw (“Winners”).
  3. Each eligible StarHub account owner will be automatically entered to participate in the Contest based on the number of chances they have accumulated.


  1. Grand Prize. There shall be ten (10) Winners of the Grand Prize, which comprises:
    • 500,000 AirAsia BIG Points which is equivalent to a pair of 6 return tickets to Australia, Hong Kong, Malaysia, Indonesia, Taiwan and Thailand.
    • AirAsia BIG Points are valid from 11 May 2016 to 31 May 2018.
    • Airport taxes, baggage, seats selection and other additional fees are excluded from the Prizes and shall be borne by the Winners.


  1. Winners will be notified via phone/email within 1 month after the Contest Period.
  2. The Prizes must be redeemed in accordance with the notification letter from StarHub.
  3. If a Winner fails to collect the Prize by the deadline specified by StarHub, the Winner shall be deemed to have forfeited the Prize, and no further correspondence will be entertained under any circumstances.
  4. Each Winner shall also be required to sign an acknowledgement and release form in respect of his or her use of the Prize, as a condition to his or her receipt of the Prize.

Personal Data

  1. We will need to collect and use participants’ personal data, as well as disclose their personal data to our partners, to facilitate their participation in the Contest. Such personal data may include without limitation a participant’s name, telephone number, email address, personal identification or passport number, as well as his picture, photographs or likeness.
  2. StarHub and its partners reserve the right to use the names, pictures, photographs or likeness of any participant or Winner in its marketing, publicity or promotional materials at StarHub's sole discretion without notice to the participant or Winner, or require any participant or Winner to appear in any form of marketing, publicity or promotional activities. StarHub may also use your personal data to conduct analysis on your use of our products and services so as to help us improve, review, develop and efficiently manage the products and services offered to you.
  3. By participating in this Contest, you consent to our and our partners’ collection, use and disclosure of your personal data for the purposes and in the manner described above.


  1. The Winners acknowledge and agree that StarHub makes no warranty whatsoever as to the Prizes, including without limitation the availability of flights on AirAsia.
  2. StarHub shall not be deemed to be the seller or transferor of the Prizes. The Prize shall be subject to such other terms and conditions as may be imposed by the relevant sponsors, merchants and/or suppliers of the Prize (“Prize Terms”). Each Winner agrees to be bound by such Prize Terms.
  3. StarHub reserves the right to redistribute any unclaimed Prizes to other participants or donate any unclaimed Prizes to the Community Chest or any other approved charitable organization.
  4. The Prizes, or any part thereof, shall not be transferable, exchangeable, redeemable or substituted for cash or other benefits.
  5. StarHub reserves the right to replace any Prize with another of equal or higher value without prior notice.


  1. StarHub's decisions on the Contest and the Winners shall be final and no correspondence will be entertained under any circumstances. In the event of a dispute, any individual’s entitlement to participate in the Contest and any participant’s entitlement to the Prizes shall be subject to the sole discretion and final determination of StarHub.
  2. StarHub is not responsible to any Winner for the redemption of the Prizes. StarHub shall not be liable to any Winner for damages, losses, costs or expenses, lost profits, revenue, business or anticipated savings suffered or incurred by any Winner arising out of or in connection with the redemption of any Prize.
  3. StarHub reserves the right to amend these terms and conditions at any time and without notice. Participation in this Contest and continued use of StarHub Mobile Prepaid service will constitute acceptance of these terms and conditions and any amendments thereof.
  4. These terms and conditions shall be governed by the laws of Singapore and parties agree to be bound by the exclusive jurisdiction of the courts of Singapore.