Terms & Conditions - Happy Prepaid

 

  1. Mobile
    1. The Happy Prepaid SIM card comes with main credit balance and 90/180 days validity from the day of activation.
    2. To extend the Happy Prepaid SIM card, user must top-up the SIM card prior to expiration.
    3. You agree to use the Services in accordance with our prevailing policies, guidelines, instructions, notices and directions.
    4. If your SIM card is lost, stolen or damaged, you can get it replaced the selected 8 SH Shops – Marina Bay Link Mall/Plaza Singapura level 1 and basement/Tampines Mall/Nex/VivoCity. A replacement cost of $26.75 will apply.
    5. When you replace your SIM card, you can retain your existing StarHub Prepaid number and balance credits.
    6. In addition to these Terms & Conditions, the service is also subject to StarHub’s General Terms & Conditions and applicable Service Specific Terms & Conditions at Legal Notices & Terms (collectively “Terms & Conditions”).
    7. StarHub reserves the right to amend these Terms & Conditions (including pricing) at its absolute discretion and without notice. Use of the Service will constitute acceptance of these Terms & Conditions and the amendments thereof.
    8. StarHub reserve the right to withdraw, revise or otherwise amend these mobile prepaid services, Happy Prepaid SIM cards, top up cards and their Terms & Conditions at its discretion and/or to terminate any users without prior notice.
    9. StarHub will not, in any circumstance, entertain any claim for a refund of the balance remaining in any of the mobile prepaid services, cards, top ups. In no circumstance shall we be liable for any loss, expense or damage that users may suffer.
  2. FREE Local/Global SMS Daily
    1. This Promotion is available until such date as specified by StarHub.
    2. 5 Local SMS sent can be from both FREE bundled SMS and/or chargeable SMS from customer's Happy Prepaid account
    3. 5 SMS sent must all be local or Global SMS to be awarded the 10 FREE Local or 50 Global SMS. The FREE SMS cannot be a combination of Local SMS and Global SMS.
    4. Customers will only be awarded 10 FREE Local or 50 Global SMS once each day when they have sent 5 local and/or Global SMS.
  3. For FREE Local SMS
    1. 10 FREE local SMS awarded before 10pm within the day must be utilized by 2359 hours within the same day. Otherwise, any unused FREE SMS will be forfeited and will not be carried forward to the next day.
    2. 10 FREE local awarded after 10pm within the day will be valid till 2359 hours the next day. Unused FREE SMS will not be carried forward to the 3rd day.
      NOTE: Customers will still be entitled to another 10 FREE local SMS after depleting the FREE local SMS on the next day with 5 local SMS sent.
  4. For FREE Global SMS
    1. 50 FREE Global SMS awarded must be used by 2359 hours on the same day customers are awarded the FREE Global SMS. All unused FREE SMS for the day will be forfeited and will not be carried forward to the next day.
  5. FREE 100GB mobile local data plan (Only applicable to $15 SIM & $50 SIM only)
    1. This Promotion is available until such date as specified by StarHub.
    2. The Happy Prepaid SIM shall come with 100GB Free Data and which shall be valid for 5 days from the date of card activation and is limited to use with 3G mobile network only.
    3. You are entitled to 100GB Free Data for the first three (3) Happy Prepaid SIM cards registered with us.
    4. The 100GB will expire:
      1. when data usage has reached 100GB; or
      2. 5-day validity period has expired.
    5. Data charges will be deducted from the main/data wallet of the Happy Prepaid SIM when the 100GB of data has been used up or is no longer available.
    6. All unused data will expire at the end of the 5 day validity period. No extension of validity is allowed once the free data expires.
    7. In addition to these Terms & Conditions, the service is also subject to StarHub’s General Terms & Conditions and applicable Service Specific Terms & Conditions at www.starhub.com (collectively “Terms & Conditions”).
    8. StarHub reserves the right to amend these Terms & Conditions (including pricing) at its absolute discretion and without notice. Use of the Service will constitute acceptance of these Terms & Conditions and the amendments thereof.
  6. 20-Day FREE Incoming Calls
    1. This promotion makes available FREE Incoming Calls for a period of twenty (20) days from the date of the relevant top-up (“the Validity Period”) subject to the terms and conditions set out in this Clause 7 (“Promotion”).
    2. This Promotion commences from 9 October 2012 until such date as determined by StarHub.
    3. Only StarHub Prepaid customers who have made a top-up of a minimum of $18 and above to their main wallet account are eligible to participate in this Promotion. Customers on Senior's Plan will be eligible for this promotion at a later date.
    4. This Promotion is applicable for local incoming voice calls only.
    5. For eligible StarHub Prepaid customers, you will have to perform a top-up of at least $18 to enjoy the Promotion for the Validity Period.
    6. If you wish to continue to enjoy FREE Incoming Calls for another 20-day period, you may extend the Validity Period by performing another top-up of at least $18 before the expiry of the first Validity Period.
    7. In the event that multiple top-ups of at least $18 each are performed, customer is eligible to continue enjoying the promotional FREE incoming Calls for the respective FREE Incoming Calls Validity Periods on a cumulative basis, up to a maximum of 60 days at any one time.
    8. StarHub may amend, vary or withdraw this Promotion at any time with or without notice to you.
    9. In addition to these Terms & Conditions StarHub’s General Terms & Conditions and the relevant Service Specific Terms & Conditions apply (collectively “Terms & Conditions”).
  7. On-Demand Unlimited Incoming Calls
    1. On-Demand Unlimited Incoming Calls feature is open to all StarHub Mobile Happy Prepaid customers.
    2. A fee of 59¢ will apply for each activation (including re-activation) of On-Demand Unlimited Incoming Calls feature.
    3. A daily deduction of 59¢ will apply upon activation of On-demand Unlimited Incoming Calls feature.
    4. A minimum of $1 after the necessary deduction is required to activate On-Demand Unlimited Incoming Calls and also to keep the on-demand FREE Incoming Calls status active.
    5. On-Demand Unlimited Incoming Calls feature is only applicable to calls received in Singapore.
    6. In addition to these Terms & Conditions, the service is also subject to StarHub’s General Terms & Conditions and applicable Service Specific Terms & Conditions at Legal Notices & Terms (collectively “Terms & Conditions”).
    7. StarHub reserves the right to amend these Terms & Conditions (including pricing) at its absolute discretion and without notice. Use of the Service will constitute acceptance of these Terms & Conditions and the amendments thereof.
  8. Existing FIC Value-Added-Service Customers
    1. In the event that the customer is an existing subscriber of the FREE Incoming Calls value-added service, the daily subscription fee will not be charged during the FREE Incoming Calls Validity Period.
    2. Upon expiry of the FREE Incoming Calls Validity Period, the prevailing subscription fee of $0.59 per day for the FREE incoming Calls value-added service shall resume automatically unless the customer makes another top-up amount of at least $18.
  9. Happy Stars Top-Up Card Customers
    1. In the event that customer topped up his prepaid card with the $17 Happy Stars or $25 Happy Stars Plus top up cards before or after he performed a top-up of at least $18, the 30-day FREE incoming calls under the Happy Stars top-up will take precedence.
    2. Upon expiry of the Happy Stars top up card 30-day FREE incoming calls period, the FREE Incoming calls for 20 days Promotion will continue until the expiry of FREE Incoming Calls Validity Period.
  10. Per Second Billing
    1. This promotion is available until such date as specified by StarHub.
    2. First minute block charging applies. Billing for local voice call is based on 1st minute (or part thereof) at 22¢, and 8¢ per minute thereafter on a per second basis.