Terms & Conditions - $15 Happy 55 Prepaid Top-up

 

  1. General
    1. The use of $15 Happy 55 Prepaid Top-up Services are subject to StarHub's Consumer General Terms & Conditions, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at Legal Notices & Terms.
  2. $15 Happy 55
    1. When you top-up your $15 Happy 55 Prepaid Card with a block of $15 (“Top-Up”), you will receive the Happy 55 Bonus which has a cash value of $55 and comprises of the following:
      1. $40 worth of credit for Local Services which can be used for voice calls and SMS to Singapore telephone numbers. However, this credit cannot be used for calls to 1900/LDD/15xx numbers;
      2. $15 worth of credit for International Services which can be used for Global SMS and IDD 008/018 calls. This credit can also be used for the local airtime charges of an IDD call;  
      3. 10 consecutive days of free-incoming-calls from the date of your Top-Up; and
      4. 10MB of local data for free, for a period of 3 days from date of your Top-Up.
        The Happy 55 Bonus listed above is the full list of bonuses with each $15 Top-Up.
    2. The Happy 55 Bonus will be valid for 50 days from the date of your Top-Up and will expire thereafter. Upon expiry, all subsequent charges for your use of our Services will be deducted from the main balance in your S$15 Happy 55 Prepaid Card.
    3. If you wish to extend the validity of any unused Happy 55 Bonus, you will have to Top-Up another $15 on your S$15 Happy 55 Prepaid Card, before the expiry date of the unused Happy 55 Bonus.
    4. There is maximum limit on the value of Happy 55 Bonus granted regardless of the number of Top-Ups that you have made within the applicable validity period. The maximum limit  of  all Happy 55 Bonus granted will as follows:
      1. S$300 for Local Services;
      2. S$84 for International Services;
      3. Extension of the 10 consecutive days of free-in-coming calls from the date of your last Top Up.  For the avoidance of doubt, the 10 consecutive days will not be given on a cumulative basis; and
      4. 1GB for the local free data.
    5. All existing promotions (e.g. promotional IDD rates) and features (e.g. FREE 10 Local/Global SMS with 5 sent daily) offered on the Happy Prepaid Service will still be applicable with the $15 Happy 55 Prepaid Top-up, unless otherwise stated.
  3. Deduction Policy
    1. All Charges for IDD calls including the applicable local airtime charge for the duration of IDD 018 calls will be deducted from credit for International Services.
    2. IDD and local call charges made using 15xx prefix will be deducted from the main wallet of your Prepaid Card.
    3. For any local SMS or local calls made, the deduction for the applicable charges will be made based on the following order (where applicable): 
      1. Any existing FREE Bundled SMS or Bonus Airtime balance;
      2. Happy 55 Local Services balance; and
      3. Card's main balance.
    4. Once any of the Happy 55 Bonus has been used up, the relevant charges will be deducted from the main balance of your Prepaid Card.
    5. If you have both Happy 55 Bonus and Happy 128 Bonus within the same Prepaid Card with the same expiry date, the deduction will be random.
    6. If you have both Happy 55 Bonus and Happy 128 Bonus within the same Prepaid Card with different expiry dates, we will deduct from the Bonus that expires first.
    7. If you have both Happy 55 Bonus and Happy 128 Bonus within the same Prepaid Card and you extend the expiry date of either the Happy 55 Bonus or the Happy 128 Bonus, the expiry date of the other Bonus will also be extended to the same new date.
  4. Refunds
    1. There is no refund on the balance in remaining in any prepaid mobile card account. Any unused amounts will be forfeited. We will not entertain any request or claim for a refund of the balance remaining in any prepaid mobile card account.
  5. FREE Incoming Calls Service
    1. If you are enjoying the Happy 55 Bonus, you can also activate our FREE Incoming Calls Service. If so, the one-time activation fee and daily fee for the FREE Incoming Calls Service will be deducted from the card's main balance. After the aforesaid activation, you must still maintain a minimum balance of $1 in order for you to maintain the FREE Incoming Calls Service.  If the main balance is insufficient, the FREE Incoming Calls Service will be immediately de-activated and you would have to top up the card's main balance in order to continue to enjoy the FREE Incoming Calls Service.