Terms & Conditions - Digital Voice Home and Digital Voice Global Subscription

 

  1. Subscribers of Digital Voice Home and Digital Voice Global services must be at least 18 years old.
  2. If an applicant is below 21 years old, holds the following foreign pass: Work Permit, Student Pass, DEP or LTSVP, and wishes to subscribe to StarHub IDD service, the subscriber must provide a guarantor who must be at least 21 years old and is either a Singapore citizen or permanent resident.
  3. An activation fee of $21.40 for each service is chargeable for the activation of the Digital Voice Home or Digital Voice Global service.
  4. A disconnection fee of $32.10 for each service will be imposed if the customer terminates his subscription to the Digital Voice Home or Digital Voice Global service within 3 months from the commencement of service.
  5. The unlimited FREE outgoing calls only apply to fixed and mobile numbers registered in Singapore. The unlimited FREE outgoing calls do not apply to premium rated service calls (e.g. 1900 number) and numbers as stated in the exclusion list, which will be chargeable at the prevailing charges. For details of the exclusion list, please refer to www.starhub.com/voice.
  6. Service calls are chargeable at $40.66 per visit, plus a mandatory transport charge of $12.84.
  7. Installation service is chargeable at $53.50 per connection. Alternatively, delivery of the voice-enabled cable modem (VeCM) or integrated access device (IAD) is chargeable at $12.84 per trip to the same service address.
  8. A minimum of 2 workings days is required to activate the barring of StarHub IDD service.
  9. Customers are required to purchase their own integrated access device (IAD) for access to the Digital Voice Global service, or their own type-approved voice-enabled cable modem (VeCM) or IADs for access to the Digital Voice Home service.
  10. Type approved IAD or VeCM can be purchased from StarHub or any StarHub Shop.
  11. StarHub will not be responsible for any defect of the IAD or VeCM. Any defect of the IAD/VeCM will be covered under the manufacturer's warranty only.
  12. The minimum contractual period for Digital Voice Home or Digital Voice Global service is 3 months.
  13. StarHub will not be responsible for the IAD / VeCM or any related hardware or software comprised therein, or any loss or damage caused by or as a result of the use of the IAD / VeCM, hardware or software, whether in conjunction with the Digital Voice Home or Digital Voice Global service or not.
  14. StarHub's Terms & Conditions (including General Terms & Conditions, Service Specific Terms & Conditions for MaxOnline, Service Specific Terms & Conditions for Digital Voice Home or Digital Voice Global, Service Specific Terms & Conditions for International Telephone Services and Terms & Conditions of Network Connection) apply. For a complete list of such Terms & Conditions, please refer to Legal Notices & Terms.
  15. StarHub reserves the right to amend these Terms & Conditions or any other promotional Terms & Conditions (including pricing plans) at its discretion and without notice. Use of the Digital Voice Global service will constitute acceptance of such Terms & Conditions and the amendments thereof.
     

Digital Voice Home Promotional for MaxOnline/MaxInfinity/StarHub TV Customers (With effect from 1 September 2012)

  1. With effect from 1 September 2012, Digital Voice Home will be available to eligible customers at a promotional rate of $2.10 charge per month (discounted from the prevailing rate of $10.49 per month) until a date predetermined by StarHub (“New Promotion”). Thereafter, prevailing rates will apply.
  2. All MaxOnline/MaxInfinity postpaid customers and StarHub TV customers with a minimum subscription of 3 Basic Groups who were under the complimentary Digital Voice Home Promotion prior to 1 September 2012 will be automatically migrated to this New Promotion.
  3. Only StarHub Home Broadband/StarHub TV customers who maintain an active StarHub Home Broadband/StarHub TV subscription will be eligible for the New Promotion rate. The rates for Digital Voice Home under the New Promotion will cease to be applicable when the customer’s StarHub Home Broadband/StarHub TV service(s) cease. Thereafter, the customer will be billed for Digital Voice Home service(s) at StarHub’s prevailing rates.
  4. Each Customer is only eligible for a single Digital Voice Home service per service address under the New Promotion rate, regardless of the number of StarHub Home Broadband/StarHub TV services subscribed. Subsequent lines will each be chargeable at the prevailing rate of $10.49 per month.
  5. The New Promotion is not applicable for customers:
    1. with outstanding payments on their StarHub Home Broadband, StarHub TV, StarHub Mobile, IDD or Digital Voice services; and
    2. whose residential Singapore addresses which are not allowed to subscribe to the Digital Voice services.
  6. The New Promotion is not valid with other in-house promotions, unless otherwise specified by StarHub.
  7. The selection of the Value-Added Services must be done at the point of sale to enjoy the waiver of the Value-Added Services activation fee.
  8. All prices quoted include GST.
  9. In additional to these Terms & Conditions, Consumer General Terms & Conditions and the relevant Service Specific Terms & Conditions apply (collectively “Terms & Conditions”).
  10. StarHub reserves the right to amend these Terms & Conditions at its absolute discretion and without notice. Participation in this New Promotion or use of StarHub services will constitute acceptance of these Terms & Conditions and the amendments thereof.