Terms & Conditions - Digital Voice Home Promotion

 

  1. General
    1. StarHub may run promotions (“Promotions”; each a “Promotion”) for StarHub Digital Voice Home and Digital Voice Global Services from time to time on terms and conditions to be prescribed by StarHub. The terms and conditions for the following Promotions are set out below (“Promotion Terms & Conditions”).
    2. For both Digital Voice Home and Digital Voice Global customers:
      1. Free Outgoing Calls Promotion; and
      2. Free Number Retention Promotion.
    3. For Digital Voice Home customers only: 
      1. $2.10 per Month Digital Voice Home Promotion; and
      2. Value Bundle Promotion.
    4. The use of Digital Voice Home and Digital Voice Global Services are also subject to StarHub's Consumer General Terms & Conditions,and any other terms and conditions that StarHub may have agreed to from time to time. Customer may view StarHub’s terms and conditions at Legal Notices & Terms.
    5. If there is any conflict or inconsistency between any provision of these Promotion Terms & Conditions, the Consumer General Terms & Conditions and applicable  Service Specific Terms & Conditions, the documents shall be construed in the following decreasing order of precedence:
      1. Promotion Terms & Conditions;
      2. Service Specific Terms & Conditions for Digital Voice Home Service or Digital Voice Global Service (as the case may be); and
      3. Consumer General Terms & Conditions.
    6. Any customer with outstanding payments under an existing account for any StarHub Service is not eligible for any Promotion.
    7. Customers are strongly encouraged to upgrade the Services that they currently subscribe to the latest Services, technology or platform as may be made available by StarHub from time to time. For the Services under these Promotion Terms & Conditions, customers are strongly encouraged to upgrade Digital Voice Home Service from cable to fibre platform and in order to do this, customers are required to subscribe to and maintain StarHub’s Fibre Home Broadband Service for the duration of customers’ subscription of Digital Voice Home.
  2. Free Outgoing Calls for Digital Voice Home and Digital Voice Global Customers Promotion (“Free Outgoing Calls Promotion”)
    1. Under this Free Outgoing Calls Promotion, Digital Voice Home and Digital Voice Global customers will be entitled to unlimited free outgoing calls to Singapore-registered fixed-line and mobile numbers and (for Digital Voice Global customers only) to StarHub-approved IADs until 31 July 2019, or such other date as specified by StarHub.

      This Free Outgoing Calls Promotion does not apply to premium-rated service calls (such as calls to 1900 numbers), which will be chargeable at the prevailing Charges.
  3. Free Number Retention Promotion for Digital Voice Home and Digital Voice Global Customers (“Free Number Retention Promotion”)
    1. Under this Free Number Retention Promotion, customers may port over their fixed-line number registered under another third party service provider to the Digital Voice Home or Digital Voice Global Services, and retain their original fixed-line number for free.
    2. Customers who sign up for Digital Voice Home (on or before 31 July 2019) or Digital Voice Global Services (on or before 30 November 2017) are eligible for the Free Number Retention Promotion. Digital Voice Home customers who sign up from 1 August 2019 will be charged the usual price of $8.40 per month. Digital Voice Global Service is no longer available for new sign-up from 1 December 2017.
  4. $2.10 per Month Digital Voice Home Promotion for StarHub Fibre Home Broadband Customers (“$2.10 per Month Digital Voice Home Promotion”)
    1. Customers who sign up for a StarHub Fibre Home Broadband from 1 August 2018 to 31 July 2019 (“Eligible Customers”) are eligible for this $2.10 per Month Digital Voice Home Promotion. Eligible Customers will be entitled to sign up for the Digital Voice Home Service and pay a promotional rate of $2.10 per month during the Minimum Period of Service under the relevant StarHub Fibre Home Broadband service contract (“Promotion Period”). Eligible Customers will be required to pay the usual price of $10.49 per month after the Promotion Period expires. StarHub may extend the Promotion Period in its sole discretion.  
    2. All StarHub Home Broadband, and TV customers who were under the complimentary Digital Voice Home Promotion (prior to 1 September 2012) and the $2.10 per Month Digital Voice Home Promotion (prior to 1 August 2018) will continue to be eligible for the promotional rate of $2.10 per month for Digital Voice Home Service.
    3. To continue to be eligible for the promotional rate of $2.10 per month for Digital Voice Home Service, a customer will be required to maintain an active subscription to his or her StarHub Home Broadband or TV Service (as the case may be). The Digital Voice Home Service shall automatically terminate upon the termination of his or her StarHub Home Broadband, or TV Service for any reason.
    4. Each customer is eligible to only one Digital Voice Home Service per Service Address under the promotional rate, regardless of the number of StarHub Home Broadband or TV Services subscribed to. Subsequent fixed lines will each be chargeable at the usual price of $10.49 per month.
    5. The $2.10 per Month Digital Voice Home Promotion is not applicable for customers whose residential Singapore addresses are not allowed to subscribe to the Digital Voice Home Service.
  5. Digital Voice Home Value Bundle Promotion (“Value Bundle Promotion”)
    1. The Digital Voice Home Value Bundle comprises the following value-added services (each a “VAS”):
      1. Caller-number display;
      2. Call divert;
      3. Call waiting; and
      4. Voice mail.
    2. Under the Value Bundle Promotion, each Digital Voice Home customer will be entitled to enjoy the Digital Voice Home Value Bundle for free during the first 3 months of his or her subscription.
    3. After the 3-month free subscription, customer will be charged the usual price of $4.82 per month for the Digital Voice Home Value Bundle.
    4. The Value Bundle Promotion is applicable from 20 April 2006 until 31 July 2019, or such other date as StarHub may determine in its sole discretion.
    5. Customers who sign up for a new Digital Voice Home Service, including StarHub Fibre Home Broadband customers who are eligible for the $2.10 per Month Digital Voice Home Promotion, are eligible for the Value Bundle Promotion.
    6. The Value Bundle Promotion is not applicable to existing Digital Voice Home subscriptions.
  6. Additional Terms for All Promotions
    1. Unless otherwise stated, all Charges and prices quoted include goods and services tax. StarHub reserves the right to change any of the Charges and prices from time to time and where reasonably practicable, StarHub will endeavor to give reasonable advance notice of such changes.
    2. Promotions cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
    3. Promotions are non-exchangeable for cash or kind, is non-refundable and non-transferable.
    4. Unless StarHub specifies otherwise, Promotions are not available with other discounts, promotions, special packages or external offers.
    5. StarHub reserves the right to determine customer’s entitlement to these Promotions, and reject any application for the Digital Voice Home or Digital Voice Global Services, at its sole discretion.
    6. StarHub further reserves the right to revise any of these Promotion Terms & Conditions (including pricing plans, Charges etc) at its sole discretion without prior notice. Customer’s use of the Digital Voice Home or Digital Voice Global Services will constitute acceptance of these Promotion Terms and Conditions and the amendments thereof.
    7. These Promotion Terms & Conditions shall be governed by the laws of Singapore and parties agree to be bound by the exclusive jurisdiction of the courts of Singapore.