Terms & Conditions - Digital Voice Home Promotion

 

  1. General
    1. StarHub may run promotions (“Promotions”; each a “Promotion”) for StarHub Digital Voice Home and Digital Voice Global Services from time to time on terms and conditions to be prescribed by StarHub. The terms and conditions for the following Promotions are set out below (“Promotion Terms & Conditions”).
    2. For both Digital Voice Home and Digital Voice Global customers:
      1. Free Outgoing Calls Promotion; and
      2. Free Number Retention Promotion.
    3. For Digital Voice Home customers only: 
      1. $2.10 per Month Digital Voice Home Promotion; 
      2. Value Bundle Promotion; 
      3. Caller Number Display VAS Promotion.
    4. The use of Digital Voice Home and Digital Voice Global Services are also subject to StarHub's Consumer General Terms & Conditions,and any other terms and conditions that StarHub may have agreed to from time to time. Customer may view StarHub’s terms and conditions at Legal Notices & Terms.
    5. If there is any conflict or inconsistency between any provision of these Promotion Terms & Conditions, the Consumer General Terms & Conditions and applicable  Service Specific Terms & Conditions, the documents shall be construed in the following decreasing order of precedence:
      1. Promotion Terms & Conditions;
      2. Service Specific Terms & Conditions for Digital Voice Home Service or Digital Voice Global Service (as the case may be); and
      3. Consumer General Terms & Conditions.
    6. Any customer with outstanding payments under an existing account for any StarHub Service is not eligible for any Promotion.
    7. Customers are strongly encouraged to upgrade the Services that they currently subscribe to the latest Services, technology or platform as may be made available by StarHub from time to time. For the Services under these Promotion Terms & Conditions, customers are strongly encouraged to upgrade Digital Voice Home Service from cable to fibre platform and in order to do this, customers are required to subscribe to and maintain StarHub’s Fibre Broadband Service for the duration of customers’ subscription of Digital Voice Home.
  2. Free Outgoing Calls for Digital Voice Home and Digital Voice Global Customers Promotion (“Free Outgoing Calls Promotion”)
    1. Under this Free Outgoing Calls Promotion, Digital Voice Home and Digital Voice Global customers will be entitled to unlimited free outgoing calls to Singapore-registered fixed-line and mobile numbers and (for Digital Voice Global customers only) to StarHub-approved IADs until 31 July 2018, or such other date as specified by StarHub.
    2. This Free Outgoing Calls Promotion does not apply to premium-rated service calls (such as calls to 1900 numbers) and numbers stated in the exclusion list, which will be chargeable at the prevailing Charges. For further details on the exclusion list, please refer to Free Outgoing Calls Promotions.
  3. Free Number Retention Promotion for Digital Voice Home and Digital Voice Global Customers (“Free Number Retention Promotion”)
    1. Under this Free Number Retention Promotion, customers may port over their fixed-line number registered under another third party service provider to the Digital Voice Home or Digital Voice Global Services, and retain their original fixed-line number for free.
    2. Customers who sign up for Digital Voice Home or Digital Voice Global Services on or before 31 July 2018 are eligible for the Free Number Retention Promotion. Customers who sign up after 31 July 2018 will be charged the usual price of $8.40 per month.
  4. $2.10 per Month Digital Voice Home Promotion for StarHub Fibre Home Broadband / Fibre TV Customers (“$2.10 per Month Digital Voice Home Promotion”)
    1. Customers who sign up for a StarHub Fibre Home Broadband or Fibre TV Service with a minimum subscription to the 3 Basic Groups from 1 September 2012 to 31 July 2018 (“Eligible Customers”) are eligible for this $2.10 per Month Digital Voice Home Promotion. Eligible Customers will be entitled to sign up for the Digital Voice Home Service and pay a promotional rate of $2.10 per month during the Minimum Period of Service under the relevant StarHub Fibre Home Broadband or Fibre TV service contract (“Promotion Period”). Eligible Customers will be required to pay the usual price of $10.49 per month after the Promotion Period expires. StarHub may extend the Promotion Period in its sole discretion.     
    2. All StarHub Fibre Home Broadband, and Fibre TV customers who were under the complimentary Digital Voice Home Promotion prior to 1 September 2012 will be automatically migrated to this new $2.10 per Month Digital Voice Home Promotion.
    3. To continue to be eligible for the promotional rate of $2.10 per month, a customer will be required to maintain an active subscription to his or her StarHub Fibre Home Broadband or Fibre TV Service (as the case may be). Customer will be required to pay the usual price of $10.49 per month if his or her StarHub Fibre Home Broadband or Fibre TV Service is terminated for any reason.
    4. Each customer is eligible to only one Digital Voice Home Service per Service Address under the promotional rate, regardless of the number of StarHub Fibre Home Broadband or Fibre TV Services subscribed to. Subsequent fixed lines will each be chargeable at the usual price of $10.49 per month.
    5. The $2.10 per Month Digital Voice Home Promotion is not applicable for customers whose residential Singapore addresses are not allowed to subscribe to the Digital Voice Home Service.
  5. Digital Voice Home Value Bundle Promotion (“Value Bundle Promotion”)
    1. The Digital Voice Home Value Bundle comprises the following value-added services (each a “VAS”):
      1. Caller-number display;
      2. Call divert;
      3. Call waiting; and
      4. Voice mail.
    2. Under the Value Bundle Promotion, each Digital Voice Home customer will be entitled to enjoy the Digital Voice Home Value Bundle for free during the first 3 months of his or her subscription.
    3. After the 3-month free subscription, customer will be charged the usual price of $4.82 per month for the Digital Voice Home Value Bundle.
    4. The Value Bundle Promotion is applicable from 20 April 2006 until 31 July 2018, or such other date as StarHub may determine in its sole discretion.
    5. Customers who sign up for a new Digital Voice Home Service, including StarHub Fibre Home Broadband or Fibre TV customers who are eligible for the $2.10 per Month Digital Voice Home Promotion, are eligible for the Value Bundle Promotion.
    6. The Value Bundle Promotion is not applicable to existing Digital Voice Home subscriptions.
  6. Paid Digital Voice Home Caller Number Display Value-Added Service Promotion (“Caller Number Display VAS Promotion”
    1. Under this Caller Number Display VAS Promotion, each Digital Voice Home customer who subscribes to the paid Caller Number Display VAS for 12 continuous months will be entitled to enjoy, for free, any one of the VASes (each a “Selected VAS”) set out below during the 12-month period commencing from the date of his or her subscription to the Digital Voice Home Service:
      1. Caller number non-display;
      2. Call waiting;
      3. Call divert plus; or
      4. Incoming call barring.
    2. After the 12-month period, customers will be charged the usual price of $2.14 per month for each Selected VAS.
    3. The Caller Number Display VAS Promotion is applicable to customers who sign up for the Digital Voice Home Service from 17 October 2009 until 31 July 2018, or such other date as StarHub may determine in its sole discretion.
    4. Customers who sign up for a new Digital Voice Home Service, including StarHub Fibre Home Broadband or Fibre TV customers who are eligible to sign up for a new Digital Voice Home Service at the promotional rate of $2.10, are eligible for this Caller Number Display VAS Promotion.
    5. The Caller Number Display VAS Promotion is only valid at the point of sign-up for the Digital Voice Home Service. Customer will be required to decide on his or her Selected VAS at the point of sign-up, and no changes will be entertained thereafter.
    6. The Selected VAS and Caller Number Display VAS must be applied to the same Digital Voice Home fixed-line.
  7. Additional Terms for All Promotions
    1. Unless otherwise stated, all Charges and prices quoted include goods and services tax. StarHub reserves the right to change any of the Charges and prices from time to time and where reasonably practicable, StarHub will endeavor to give reasonable advance notice of such changes.
    2. Promotions cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
    3. Promotions are non-exchangeable for cash or kind, is non-refundable and non-transferable.
    4. Unless StarHub specifies otherwise, Promotions are not available with other discounts, promotions, special packages or external offers.
    5. StarHub reserves the right to determine customer’s entitlement to these Promotions, and reject any application for the Digital Voice Home or Digital Voice Global Services, at its sole discretion.
    6. StarHub further reserves the right to revise any of these Promotion Terms & Conditions (including pricing plans, Charges etc) at its sole discretion without prior notice. Customer’s use of the Digital Voice Home or Digital Voice Global Services will constitute acceptance of these Promotion Terms and Conditions and the amendments thereof.
    7. These Promotion Terms & Conditions shall be governed by the laws of Singapore and parties agree to be bound by the exclusive jurisdiction of the courts of Singapore.