Terms & Conditions - DataTravel

  1. DataTravel Asia-Pacific and DataTravel Global (collectively, “DataTravel Plans” and each “DataTravel plan”), each DataTravel plan consists of two data roam bundle options (i) 2GB and (ii) 3GB. You may select to purchase either option.  
  2. If you purchase both the DataTravel Asia-Pacific and DataTravel Global, the data roam bundle for both plans will be aggregated separately.
  3. Each DataTravel plan is valid for thirty (30) calendar days from the date your purchase (the “Validity Period”). 
  4. Eligibility
    1. These DataTravel Plans are only available to StarHub Mobile postpaid subscribers who have subscribed to either: 
      1. the International Roaming Service, or
      2. Pay-As-You-Roam service.
  5. No additional 20% surcharge will be imposed on StarHub Mobile postpaid subscribers with Pay-As-You-Roam service for the purchase of DataTravel plan.
  6. StarHub reserves the right to determine your entitlement to these DataTravel Plans, and to reject any application for these DataTravel Plans service at its sole discretion.
  7. If you are subscribers of DataTravel Unlimited service or RoamEasy Daily service, your data roam usages shall first be deducted from the data roam bundle of the DataTravel plan which you purchased. Upon the expiry of your DataTravel plan or the data roam bundle under your DataTravel plan has been fully utilized, your data roam usages shall revert to the data under your DataTravel Unlimited or RoamEasy Daily.
  8. If you purchased both DataTravel Asia-Pacific and DataTravel Global, your data roam usages shall first be deducted from your DataTravel Asia-Pacific plan when you are roaming in the same supported countries (e.g. Malaysia, Indonesia, Thailand). Only upon expiry of your DataTravel Asia-Pacific plan or your data roam bundle has been fully utilized, you can then utilize your DataTravel Global.  
  9. DataTravel plan can be used across all the supported mobile network operators in the countries listed in starhub.com/datatravel
  10. You may view the list of non-supported mobile network operators in starhub.com/datatravel
  11. Upon your successful purchase of the DataTravel plan, you will be charged accordingly and the charges will be reflected in your current month’s bill. There will be no refund of any unused, or expired data roam bundles from your DataTravel plan purchased.
  12. If you are MultiSIM subscriber, data roam usage from each SIM card will be utilised from the same data roam data bundle under DataTravel plan when roaming in the designated countries.
  13. If you are Shareplus subscriber, you can only activate a DataTravel plan using your Shareplus mainline. Any DataTravel plan purchased for the Shareplus dependent line shall not be transferable and cannot be utilized by the Shareplus main line, vice versa.
  14. In the event there is any change in ownership of a mobile service or a change in billing account during the Validity Period, all remaining balance purchased under the DataTravel plan shall be forfeited.
  15. The use of the DataTravel plans is subject to StarHub's Consumer / Business General Terms & Conditions, the applicable Service Specific Terms & Conditions and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at starhub.com
  16. If there is any conflict or inconsistency between any provision of these Terms & Conditions, and the Consumer / Business General Terms & Conditions, the documents shall be construed in the following order of precedence:
    1. these Terms & Conditions; and
    2. Consumer / Business General Terms and Conditions.
  17. We reserve the right to revise any of these Terms & Conditions (including without limitation to pricing and the list of designated countries) at our sole discretion without prior notice. Your use of the DataTravel plan services shall constitute acceptance of these Terms & Conditions and the amendments thereof.