Terms & Conditions - CIS Store


  1. Mobile
    1. I hereby consent to the use by StarHub of my personal details provided by me, to contact and assist me in signing up for StarHub services.
    2. Relevant documents are to be produced for the subscription of mobile service under the Corporate Individual Scheme.
    3. Phone packages, offers and service plans are accurate at the time of printing and are subjected to changes.
    4. Customers holding Student Passes, S Passes or Work Permits are required to pay a deposit of $200 or $800 for their postpaid mobile sign-ups.
    5. For PowerValue 80 sign-ups, an additional $100 or more is applicable in addition to the advertised prices.
    6. Subscription to any mobile line bundled with a handset shall be subjected to a 24-month contract. In the event of any termination during the 24 months, an early termination charge shall apply.
    7. No downgrading of service plan is allowed during the 24-month contractual period otherwise downgrade fee charges will be applicable.
    8. Advertised phone offers are applicable only for participating company under Employee Purchase Program for Corporate Individual Scheme sign-ups.
    9. The Early Recontract Scheme is applicable if you are renewing your mobile service between the 13th and 21st month of your mobile contract. If you do so, you will be subject to an Early Recontract Fee of $200/$300.
    10. Trade-in of handset service is currently NOT available via Employee Purchase Program Store.
    11. StarHub Prepaid to Postpaid porting is currently NOT available via Employee Purchase Program Store.
    12. All purchased items via Employee Purchase Program Store is non-exchangeable & non refundable.
    13. StarHub Terms & Conditions for service subscription, promotional and Info-Communication Services apply.
    14. For the full set of Terms & Conditions, please visit StarHub's Legal Notices & Terms.
  2. Pricing and Promotions 
    1. All one time charges displayed are inclusive of GST. Monthly recurring subscriptions shown are not inclusive of GST.
    2. The total Charges indicated upon checking out of your cart are indicative only, and is subject to your eligibility for additional discounts.
    3. All premiums are only available whilst stocks last.
    4. Only valid StarHub Recontract vouchers may be used for applicable purchases on the Employee Purchase Program Store.
  3. Delivery
    1. Subscriber must be present in person with a printout of the order email confirmation, original NRIC/FIN and either 1) Staff Pass, 2) Payslip or 3) HR Letter during delivery to receive the goods and sign the mobile service contract, otherwise the delivery will be aborted.
    2. Your 2-year mobile contract and selected subscription fees will commence from the selected delivery date.
    3. We will deliver the Products to the place of delivery designated by you and agreed to by us. Delivery will be available for Singapore (main island) only. You may reschedule your delivery up to two (2) times, at the charge of $12.84 per request. If the delivery cannot be completed by the third delivery date, there shall be no further attempts for delivery. In such a situation, there shall be no refund for your order.
    4. If you opted for a change of SIM card for when re-contracting for your existing mobile service line, your mobile service may be disrupted for up to 3 hours prior to delivery while your new SIM card is undergoing activation.
    5. To help ensure the safety of our riders, delivery times may be affected due to bad weather and/or traffic conditions. StarHub reserves the right to reject any order and shall have no liability to you under such circumstances.
    6. Unless otherwise specified by us in writing, you are liable to pay for all delivery charges.
    7. We may, in our absolute discretion, deliver the Products by instalments in any sequence. Where the Products are delivered by instalments, no default or failure by StarHub in respect of any one or more instalments will vitiate the contract for sale in respect of Products already delivered or undelivered Products.
    8. We may, at our absolute discretion, use a third party delivery contractor to deliver the Products to you and that delivery of the Products will be subject to the terms and conditions of contract between us and the delivery contractor.
    9. Any delivery times quoted by us are only estimates and no guarantee or warranty is made by us or our delivery contractor that an order will be delivered with the quoted delivery times. We will not be liable for any delay in delivery of any Products or Services, howsoever caused.
  4. Other Applicable Terms
    1. In addition to the terms and conditions herein, your use of and payment for Products and/or Services obtained via these Sites are governed by the Terms & Conditions for Online Store and My Account, and StarHub’s prevailing terms and conditions for such Products and/or Services (including StarHub’s General Terms & Conditions and Service Specific Terms & Conditions).