Terms & Conditions - Corporate Individual Scheme (CIS) Happy Welcome Pack


  1. Eligibility
    1. This CIS Happy Welcome Pack will be offered to a customer who signs up for a new 2-year XS or above mobile plan under StarHub's Corporate Individual Scheme (CIS) at any StarHub Shop, Exclusive Partner Outlet, Roadshow or StarHub CIS Online Store from 5 March 2018.
    2. StarHub reserves the sole and exclusive right to determine the eligibility of each customer for this CIS Happy Welcome Pack and to disqualify any customer for any reasons.
    3. The CIS Happy Welcome Pack contains treats, discounts or offers ("Offer") by merchants who have agreed to participate in this program ("Participating Merchant").
    4. The customer must, at the point of sign-up, provide and maintain a valid e-mail address with proper capacity to receive e-mails.
    5. Each eligible customer who is offered the CIS Happy Welcome Pack must redeem each Offer by the expiry date stipulated on the digital coupon, failing which the Offer shall lapse.
  2. Issuance of CIS Happy Welcome Pack
    1. Each eligible customer will receive an Electronic Direct Mailer (EDM) containing the redemption link via the email address provided during the mobile plan sign-up within 10 working days.
    2. Each eligible customer will receive the respective edition of Happy Welcome Pack according to the date of issue.
    3. A reminder EDM containing the unredeemed Offers will be sent to the eligible customer either 30 days after the first EDM is sent or 15 days before the expiry of the Offers, whichever is the earlier.
    4. All Offers shall be subjected to terms and conditions of each Participating Merchant which shall apply in addition to these terms and conditions.
  3. Redemption of Offers in CIS Happy Welcome Pack
    1. For redemption, customer must present his or her mobile device to the Participating Merchant to enter the merchant code.
    2. StarHub shall not be responsible in any way whatsoever for the failure of transmission of the Offer or the availability or suitability or fitness for purpose of the Offer.
    3. StarHub is not responsible or liable to the customer for the quality or standard of service of each Offer. StarHub is not responsible for any specification, non-performance or defects of each Offer. StarHub is not an agent of the Participating Merchant. Any dispute regarding the redemption of Offers shall be resolved directly with the relevant Participating Merchant.
    4. All Offers are not exchangeable for cash or in kind or substituted for any other product, service or offer.
  4. General Provisions
    1. StarHub's prevailing business general and applicable service specific terms and conditions apply. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or in part, this CIS Happy Welcome Pack and/or any of these terms and conditions without notice and at StarHub's absolute discretion. Redemption of Offers by customer shall constitute acceptance of all these terms and conditions (including the terms and condition of the relevant Participating Merchant) and any amendments thereof.
    2. These CIS Happy Welcome Pack Terms and Conditions shall be governed by the laws of Singapore and parties agree to be bound by the exclusive jurisdiction of the courts of Singapore.