Terms & Conditions - Direct Carrier Billing


Service Specific Terms and Conditions

  1. General
    1. The use of this Service is subject to StarHub's General Consumer Terms & Conditions, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at Legal Notices & Terms.
    2. This Service will allow customers who register to charge their Application purchases over the Application Stores to their StarHub bills.
  2. Definitions
    1. 'Application' means any software program or other downloadable digital content (together with any applicable documentation or end user license agreement) created by a third party application developer or publisher that you have purchased or licensed from any of the participating Application Stores and includes any in-application purchase for the same.
    2. "Application Stores" shall mean Google Play, or such other third party application store that partners with StarHub for this Service from time to time.
    3. 'StarHub System' means the computer software and systems that enable StarHub to provide billing and/or collection services on behalf of Application Stores.
    4. 'Billing and/or Collection on Behalf Service' means the Service provided to you by the StarHub System, including the facilitation of billing of your purchase, licence and/or subscription of the Applications via your mobile bill.
    5. 'Service Provider' means a third party which provides StarHub with delivery and ancillary fulfilment services to facilitate your purchase. Service Provider may include Google Ireland Limited and any other third party that StarHub may include from time to time for the billing and/or collection on behalf service.
    6. 'Vendor' means to the third party authorised application or content developer who has entered into a contract with Service Provider to sell and/or license their Applications to end users through the StarHub System.
  3. Provision of Service
    1. StarHub shall not be liable for any delay in or for failure to perform obligations under this Agreement if that delay or failure is caused by circumstances beyond StarHub's control or by a third party.
    2. StarHub has no control over the Content provided via Service Providers and is not responsible to ensure that Applications and/or Content will not contain or promote anything defamatory, illegal or discriminatory.
    3. Each Application and your use of it is subject to the terms and conditions contained in the Vendor's end user license agreement, as set out on their website or WAP site or as otherwise provided to you by them. You may also be subject to the applicable terms and conditions of the Application Store.
    4. Neither StarHub nor Service Provider provides any operational or technical support for Applications. The Vendor may provide such support.
    5. StarHub may suspend your use of the Service where it is suspected that there is unauthorized or fraudulent use. In the event that your use is suspended pursuant to this clause, you may be barred from future use of the Service.
    6. For your protection, StarHub may implement a per-transaction value limit or per-calendar month spending limit. Such limit may cause temporary suspension of your use of the Service once such limit has been reached.
    7. The Service is only available to StarHub customers. If you transfer or "port" your mobile telephone number from us to another carrier, you will be deemed to have cancelled the Service and will no longer be able to use the Service for your mobile telephone number after the "transfer" or "porting" is completed. Notwithstanding the above, you will remain responsible for all fees and charges incurred prior to the mobile number transfer or "porting".
    8. The service is under Full PRS barring. You may request for a mobile service to be blocked or barred from using the Service.
  4. Charges and Payment
    1. Prices for Applications are determined by the Service Provider and/or Vendor and are subject to adjustment or taxes or currency exchange rates determined by them.
    2. You agree and acknowledge that your acceptance of a charge during the transaction process will entitle StarHub to collect payment through your postpaid mobile service bills. If you are a post paid mobile customer, you will see the charge on your monthly phone bill.
    3. If you subscribe to a subscription service on an Application, you will be billed in accordance with the subscription frequency and price indicated at the time of your subscription. You are required to refer to the applicable subscription cancellation option at the time of subscribing the service. The cancellation request has to be made to the respective Vendor or Service Provider. If the subscription is not cancelled prior to the renewal date, you may no longer have the right to cancel or receive a refund and any cancellation will take effect from the following renewal period.
  5. Refunds and returns
    All purchases of Applications or Content are considered final.
    1. If your postpaid account has been incorrectly debited, you must notify StarHub within 30 days of receiving your StarHub bill.
    2. This clause does not apply in respect of any issues relating to the operation or performance of Applications. and all refunds or disputes relating to the Application or the Content should be referred to the relevant Service Provider.
  6. Personal Data
    1. By using this Service, you consent to your Personal Data being collected, used and/or disclosed to or by StarHub, our Service Providers and Vendors for the purpose of providing you the Service. You further agree that we may share your personal data with third party service providers who provide operational services to StarHub, such as, telecommunications, information technology, payment, payroll, processing, or other services to StarHub for the purpose of providing this Service.  
  7. Warranties and Liability
    1. The Service is provided here under "as is" and "as available" and StarHub hereby excludes all conditions, endorsements, guarantees, representations, or warranties of any kind to the fullest extent permitted by law.
    2. For the avoidance of doubt, StarHub shall not be liable for the quality or performance of Applications or Application Stores provided by Service Providers or for Content accessed through the Service.