Terms & Conditions - Voice Upsize VAS
  1. General
    1. The use of the Voice Upsize Value Added Service (“Voice VAS”) is subject to StarHub's Business General Terms & Conditions, these Specific Terms and Conditions and any other terms and conditions in relation to services that you have subscribed from time to time. You may view our terms and conditions at www.starhub.com.
  2. Eligibility Criteria
    1. The Voice VAS is available for new sign-ups, re-contract and existing StarHub Mobile postpaid customers on eligible mobile plans.
    2. You are eligible to subscribe to the Voice VAS if you hold any of the postpaid mobile standalone plan set out below:
      1. XS, XS SIM Only No Contract or XS SIM Only
      2. S, S SIM Only No Contract or S SIM Only

        (each an “Eligible Plan”).

    3. StarHub reserves the right to amend the list of Eligible Plans at any time by updating these terms and conditions.
  3. Voice VAS
    1. The Voice VAS available for each Eligible Plan to sign up is as follows:
      1. XS or S; SIM Only XS or S – Voice Upsize (300 mins)
      2. XS or S; SIM Only XS or S – Voice Upsize (800 mins)
    2. You may subscribe to only 1 Voice Upsize VAS per Eligible Plan.
    3. There is no minimum contract period for the Voice VAS. StarHub reserves the right to impose a minimum contract period at any time by updating these Specific Terms and Conditions.
    4. You are not eligible to subscribe for the Voice VAS with the following:
      1. Lite, M, L and XL Plans;
      2. 4G Plans;
      3. Customized plans that are offered to selected business customers; or
      4. Any other plans, discounts or promotions that are not specifically listed above.
  4. Fees and Billing
    1. StarHub will charge you the stipulated monthly subscription fee for your Voice VAS per billing cycle. StarHub reserves the right to change its billing cycle as it deems fit.
    2. A one-time charge of $10.70 (inclusive of GST) will apply for each activation of the Voice VAS.
    3. Local excess minutes will be billed to you if you have fully utilised all the minutes bundled in your Eligible Plan and in your Voice VAS.
    4. Upon commencement or termination of the Voice VAS during a billing cycle, monthly subscription charges and the Voice bundle will be pro-rated according to your billing cycle.
    5. All unused minutes in the Voice VAS (including the minutes bundle in the Eligible Plan) in each billing cycle will be forfeited and will not be rolled over to the next billing cycle.
    6. StarHub’s records shall be final and conclusive for charges and usage incurred.
  5. Termination
    1. If there is a change in the Eligible Plan, the Voice VAS will be terminated automatically. To re-subscribe to the service again, you will need to pay the one-time charge of $10.70 (inclusive of GST) for activation of the Voice VAS.
    2. StarHub reserves the right to discontinue all or any of the Voice VAS at any time without prior notice.
  6. General
    1. StarHub reserves the right to amend any part of these Specific Terms & Conditions. All amendments shall be posted on this website and shall take effect from the date that they are so posted.