Terms & Conditions - Switched Ethernet


  1. Services
    1. In this Section, Services refer to Internet Protocol (IP) based broadband communication Services, using Multi-Protocol Label Switching (MPLS) as the core network protocol and any value-added Services provided by StarHub Ltd (Reg. No. 199802208C).
  2. Term
    1. This Agreement will start on the Start Date and terminate on the expiry of the Minimum Period of Service. The Start Date will be the date of the Services requested by you and agreed to by us. If we cannot meet this date, we will give you a new Start Date.
    2. The Minimum Period of Service will be 12 months or any periods as we may state in our brochure or other publications for the respective Services or otherwise agreed with you.
    3. When the Minimum Period of Service expires, this Agreement will be automatically renewed for a further period equal to the Minimum Period of Service based on the same terms and conditions except for Charges, which shall be based on the then prevailing Charges, unless either party gives the other party 30 days' notice of its intention not to renew before the expiry of the Minimum Period of Service.
  3. Additional Charges
    1. There will be additional Charges for:
      1. provision of the Services, installation of and/or service support for the Equipment outside our normal scope of work. These include:
      2. the Services requested by you are provided at a greater costs than what we wo StarHub
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