Terms & Conditions - Switched Ethernet


  1. Services
    1. In this Section, Services refer to Internet Protocol (IP) based broadband communication Services, using Multi-Protocol Label Switching (MPLS) as the core network protocol and any value-added Services provided by StarHub Ltd (Reg. No. 199802208C).
  2. Term
    1. This Agreement will start on the Start Date and terminate on the expiry of the Minimum Period of Service. The Start Date will be the date of the Services requested by you and agreed to by us. If we cannot meet this date, we will give you a new Start Date.
    2. The Minimum Period of Service will be 12 months or any periods as we may state in our brochure or other publications for the respective Services or otherwise agreed with you.
    3. When the Minimum Period of Service expires, this Agreement will be automatically renewed for a further period equal to the Minimum Period of Service based on the same terms and conditions except for Charges, which shall be based on the then prevailing Charges, unless either party gives the other party 30 days' notice of its intention not to renew before the expiry of the Minimum Period of Service.
  3. Additional Charges
    1. There will be additional Charges for:
      1. provision of the Services, installation of and/or service support for the Equipment outside our normal scope of work. These include:
      2. the Services requested by you are provided at a greater costs than what we would normally incur because of the materials used, the manner of installation or the nature of the Service Address. In these cases, we will notify you of the additional Charges before the installation starts;
      3. work or the Services is/are performed outside our normal working hours; and
      4. work or the Services necessitated because of your or any third party's action, fault or negligence or because of any fault or problem associated with any other telecommunication system which you or other Service Providers control; and
    2. our work done in response to your complaint of a fault in the Services if the work reveals no such fault.
      Please click here for more information about the Charges.
  4. Equipment
    1. If we place Equipment on your premises, you will have to provide suitable space and conditions for the Equipment including any necessary electrical power supply.
    2. You will be responsible for the safe use of the Equipment.
    3. Equipment that is rented or borrowed from StarHub will always remain the property of StarHub. You must keep the Equipment in good condition and shall not or allow it to be moved, removed, modified or interfered in any way without our prior written consent.
  5. Customer Service Warranty
    1. If you accept any of the Services which expressly provides for a Customer Service Warranty, in the event of any failure of the Services or to meet an agreed delivery date for starting the Services, you agree that the compensation provided under the warranty represents a reasonable pre-estimate of all your losses. We have no further liability to you for the failure.
    2. Your rights to claim compensation from us are set out in and limited to the applicable Customer Service Warranty.
  6. Additions, Changes & Cancellations
    1. Applications for additional Services or request for changes to be made to existing Services must be given in writing. Charges may be imposed for such additions, changes and cancellations.
  7. Ending the Services
    1. The Services may be terminated by either party giving 30 days' written notice to the other party.
    2. If you give us notice to end services during the Minimum Period of Service, you must pay us early termination Charges as follows:
      1. 100% of the amount equal to the recurring SW-E Service's Charges for the rest of the Minimum Period of Service;
      2. any charges and expenses applicable to local access or other services procured by us on your behalf in connection with the Services; and
      3. any taxes payable by you.