Terms & Conditions - SMB Online Store


Please read these Terms & Conditions carefully. By accessing the StarHub SMB Online Store ("this Site") and/or any content or services therein, you agree to be bound by these Terms & Conditions. If you do not accept any of these Terms & Conditions, please discontinue your access to this Site and/or any content or services therein. We may at any time revise these Terms & Conditions by updating this version. By accessing these sites and/or using any content or services therein, you agree to be bound by any such revisions. Please therefore visit this web page periodically to determine any changes to these Terms & Conditions.

  1. Mobile
    1. By placing an order through the Site, you confirm that the information you provide is true, accurate, current and complete in all aspects, and you are duly authorised to place orders on behalf of the business.
    2. Relevant documents are to be produced for the subscription of mobile service.
    3. Phone packages, offers and service plans are accurate at the time of printing and are subject to changes
    4. Subscription to any mobile line bundled with a handset shall be subject to a 24-month contract. In the event of any termination during the 24 months, an early termination charge shall apply.
    5. No downgrading of service plan is allowed during the 24-month contractual period otherwise downgrade fee charges will be applicable.
    6. Advertised phone offers are not applicable with consumer/CIS sign-ups or other promotions, unless otherwise stated.
    7. Transactions on StarHub SMB Online Store are limited to 3 devices/lines per BRN. Please contact us at smbonlinestore@starhub.com
    8. The Early Recontract Scheme is applicable if you are renewing your mobile service between the 13th and 21st month of your mobile contract. If you do so, you will be subject to an Early Recontract Fee of $200/$300.
    9. Trade-in of handset service is NOT available via StarHub SMB Online Store.
    10. Consolidation of recontract voucher is not available via StarHub SMB Online Store.
    11. All purchased items via StarHub SMB Online Store is non-exchangeable & non refundable.
    12. StarHub Business Terms & Conditions for service subscription, promotional and Info-Communication Services apply. For the full set of terms and conditions, please visit StarHub's Legal Notices & Terms.
       
  2. Pricing and Promotions
    1. All prices stated are inclusive of 7% GST.
    2. All prices stated are based on recontract offers and handset prices are after discount.
    3. Administrative fee of $10.70 will be waived for each re-contracting mobile line on the StarHub SMB Online Store.
    4. The total Charges indicated upon checking out of your cart are indicative only, and is subject to your eligibility for additional discounts.
    5. Unless otherwise stated, premiums and accessories are not applicable to promotions in StarHub SMB Online Store.
    6. Only valid StarHub Recontract vouchers may be used for applicable purchases on the Online Store.

  3. SMB Online Store Flash Deals
    1. Promotion is valid till 22 Mar 2019 or such date as StarHub may determine at SMB Online Store only.
    2. Up to $350 selected handsets: Applicable with new sign-ups to 2-year XS and above mobile plans for selected handset models only. $50 OFF is applicable with new sign-ups to a 2-year Lite mobile plan for selected handset models only.
    3. Up to $250 off S9/S10/S10+: $250 OFF is applicable with new sign-ups to 2-year XS and above mobile plans. $50 OFF is applicable with new sign-ups to a 2-year Lite mobile plan.
    4. 30% off monthly subscription: Applicable with new sign-ups to 2-year XS and above mobile plans only.
    5. Free Data Add-on for 24 months: Applicable with every sign-up of 2-year M & above mobile plan at point of sign-up only. Free 10GB is applicable with sign-up of 2-year M plan. Free 15GB is applicable with sign-up of 2-year L plan. Free 20GB is applicable with sign-up of 2-year XL plan.
    6. After the first 24 months from point of sign-up, the respective free data add-on will cease. Any usage in excess of the plan bundle will be charged at prevailing rates. The Data Add-on VASes are prorated according to bill cycle.

  4. Delivery
    1. You must ensure that an authorised representative is present in person with a printout of the order email confirmation, original NRIC of Authorised Officer, company stamp during delivery to receive the goods and sign the mobile service contract, otherwise the delivery will be aborted.
    2. Your 2-year mobile contract and selected subscription fees will commence from the selected delivery date.
    3. We will deliver the Products to the place of delivery designated by you and agreed to by us. Delivery will be available for Singapore (main island) only. You may reschedule your delivery up to two (2) times, at the charge of $12.84 per request. If the delivery cannot be completed by the third delivery date, there shall be no further attempts for delivery. There shall be no refund for your order if we are unable to complete the delivery by the third delivery date, or if we are unable to contact you to arrange the delivery.
    4. If you opted for a change of SIM card for when re-contracting for your existing mobile service line, your mobile service may be disrupted for up to 3 hours prior to delivery while your new SIM card is undergoing activation.
    5. To help ensure the safety of our riders, delivery times may be affected due to bad weather and/or traffic conditions. StarHub reserves the right to reject any order and shall have no liability to you under such circumstances.
    6. Unless otherwise specified by us in writing, you are liable to pay for all delivery charges.
    7. We may, in our absolute discretion, deliver the Products by instalments in any sequence. Where the Products are delivered by instalments, no default or failure by StarHub in respect of any one or more instalments will vitiate the contract for sale in respect of Products already delivered or undelivered Products.
    8. We may, at our absolute discretion, use a third party delivery contractor to deliver the Products to you and that delivery of the Products will be subject to the terms and conditions of contract between us and the delivery contractor.
    9. Any delivery times quoted by us are only estimates and no guarantee or warranty is made by us or our delivery contractor that an order will be delivered with the quoted delivery times. We will not be liable for any delay in delivery of any Products or Services, howsoever caused.
       
  5. Number Portability
    1. Number portability is not applicable if existing number is a pre-paid service
    2. Should the port-in request fail or terminate, a temporary number will be used. Number change will be subject to availability and charges.
       
  6. Other Applicable Terms

In addition to the terms and conditions herein, your use of and payment for Products and/or Services obtained via these Sites are governed by StarHub’s prevailing terms and conditions for such Products and/or Services (including StarHub’s Business General Terms & Conditions and Service Specific Terms & Conditions).