Terms & Conditions - Mobile Voice Plans (for Business)
 
  1. General
    1. The use of the StarHub Mobile Services are subject to StarHub's Business General Terms & Conditions, Service Specific Terms & Conditions, and any other terms and conditions that you and we may have agreed to from time to time. You may view our terms and conditions at Legal Notices & Terms.
    2. From time to time, we may launch different mobile service voice plans under which we provide to you the StarHub Mobile Services and there are additional applicable terms and conditions specific to the mobile service voice plans, known as Specific Terms and Conditions for StarHub Mobile Voice Plans. These Specific Terms and Conditions for StarHub Mobile Service Voice Plans are applicable to the following StarHub Mobile Service Voice Plans:
      1. The 4G Plans including the 4G 300M, 4G 3, 4G 4, 4G5, 4G 6, 4G 12 mobile service voice plans;
    3. These Specific Terms and Conditions for StarHub Mobile Service Voice Plans are applicable to existing subscriptions of the SmartSurf Plans, SmartSurf HD Plans, PowerValue and PowerTalk Ultimate Plans. The SmartSurf Plans, SmartSurf HD Plans, PowerValue and PowerTalk Ultimate Plans are no longer available for new subscriptions.
    4. If there is any conflict or inconsistency between any provision of these Specific Terms & Conditions for StarHub Mobile Service Voice Plans, the Business General Terms & Conditions and Service Specific Terms & Conditions, the documents shall be construed in the following order of precedence:
      1. Specific Terms and Conditions for StarHub Mobile Voice Plans;
      2. Service Specific Terms & Conditions for StarHub Mobile Services; and
      3. Business General Terms & Conditions.
         
  2. Charges
    1. Where Goods and Services Taxes (“GST”) is applicable, all the stipulated charges are inclusive of GST.
    2. In addition to the charges stated in the applicable brochures, the following charges apply:
      1. A one-time SIM activation charge of $37.45 and a one-time mobile service charge of $10.70 will apply for all new subscriptions to our mobile service voice plans. An additional $37.45 will be chargeable for MultiSIM where a MultiSIM is purchased.
      2. While a fixed number of voice calls, SMS and data are bundled into your relevant mobile service voice plan, where your use of the Service exceeds the stated fixed amounts, excess charges will apply to your use of the Services as follows for such use that is over and above the amount stated in the bundle:

Type of Use

Excess Charge

Voice Calls

16.05 cents per minute. The charging starts from a minimum one-minute charge and subsequent per second basis thereafter.

SMS

5.35 cents per SMS

Data

4G300M, 4G 3, 4G 4, 4G 5, 4G 6, 4G 12,

0.0107cents/KB up to maximum $10.70/GB, capped at $168/month

SmartSurf HD Value & SmartSurf HD Plus

0.0107cents/KB up to maximum $10.70/GB, capped at $107/month

SmartSurf HD Premium plan

0.0107cents/KB up to maximum $5.35/GB, capped at $107/month 

    1. If you wish to replace your SIM card, a one-time mobile service charge of $10.70 will apply for all new subscriptions to our mobile service voice plans.
    2. When you use the data services overseas, the prevailing roaming GPRS charges will apply for your use of data.
       
  1. 4G Plans
    1. For the 4G Mobile Service Voice Plans, the maximum speed will be LTE 300Mbps.
    2. If you have subscribed to a 4G Mobile Service Voice plan and if you wish to subscribe to the Free IDD 018 Value-Added Service (“VAS”) you may do so under the terms and conditions of the Free IDD 018 VAS. In addition, there will be a limitation of 2000 minutes a month for the maximum duration of the IDD calls made under the Free IDD 018 VAS. Thereafter, for each minute that you use in excess of the 2000 minutes a month (“excess minutes”), there will a charge imposed for the excess minutes at the prevailing rates for local calls.
    3. If you have subscribed to the 4G 12 Plan, we may, at our discretion, issue to you a $500 handset voucher after you have completed 12 consecutive months of continuous active service on the 4G 12 Plan. The voucher would be applicable for your use upon your renewal of the 4G 12 Plan for another 24 months. Other Terms & Conditions for use of voucher as stated in the voucher will apply.
       
  1. Unlimited SMS/MMS and/or talktime
    1. Under certain Mobile Service Voice Plans, we may offer to you SMS/MMS and/or talktime without charge and without limitation in the number of SMS/MMS and/or talktime that you can use (“Unlimited SMS/MMS and talktime”).
    2. The Unlimited SMS/MMS and talktime are applicable only for SMS/MMS and voice calls sent by you to any local number (whether mobile or fixed-line). Our prevailing IDD charges will apply to any SMS/MMS or voicecall that is sent to a number that is not local.
    3. You may only use the Unlimited SMS/MMS and talktime for personal and non-commercial purposes.
    4. You may not abuse or misuse the Unlimited SMS/MMS and talktime or otherwise use any of the Unlimited SMS/MMS and talktime in breach of any other applicable restrictions on your use of StarHub Services under StarHub Terms and Conditions, such as Clauses 4.4 and 4.5 of the General Terms and Conditions.
    5. If, we in our sole discretion, determine that you are in breach of the above conditions in relation to your use of the Unlimited SMS/MMS and talktime, we may:
      1. suspend, restrict and/or terminate your access to the SMS/MMS and/or voice call services or any part thereof, without any liability to you; and/or
      2. charge you at the prevailing rates for your use of the SMS/MMS and talktime.
         
  1. Data Upsize VAS (1GB/ 2GB/ 3GB)
    1. Valid for SharePlus parent lines, standalone new and existing StarHub Mobile customers who re-contract on 4G300M/ 4G3/ 4G4/ 4G5/ 4G6/ 4G12.
    2. Maximum of one 1GB/2GB/3GB data upsize is permitted for each mobile phone number.
    3. The Data Upsize VAS of 1GB, 2GB and 3GB are mutually exclusive and cannot be collected together for a single mobile phone line.
    4. Data bundled from the Data Upsize Value Add Service cannot be shared.
    5. Excess data charges are billed to individual mobile phone lines upon utilization of both the plan data bundle and data upsize VAS.
    6. There is a one-time activation charge of $10.70 for any sign up of Data Upsize VAS.