Terms & Conditions – Service Specific - StarHub M2M Services

 

These Service Specific Terms & Conditions are to be read together with our Business General Terms & Conditions. In the event of any conflict or inconsistency between the General Terms & Conditions and these Service Specific Terms & Conditions, the latter shall prevail.

 

  1. Definitions
    1. In this Section:
      1. “Data Message” refers to the sending and receiving or data (transmitted via GPRS, 3G or 4G) and SMS, and voice calls made from the M2M Devices;
      2. “M2M” means machine-to-machine, and refers to technologies that allow both wireless and wired systems to communicate with other devices without direct human control or input;
      3. "M2M Devices" are the devices capable of transmitting data or information for the Services as provided and maintained by you;
      4. “M2M Service Plans” refer to the service plan which was activated from the M2M service management portal;
      5. “Message Delivery” means the complete transmission of data or SMS, or connection of the device originating (outgoing) voice calls to the recipient service number;
      6. “Services” refer to the provision of our M2M telecommunications services provisioned by StarHub Mobile Pte Ltd (company registration number 200000646C);
      7. “M2M Service Manager” refers to the service management portal whereby you may manage your M2M Device.
  2. Eligibility
    1. To be eligible for the Services, you must not have any outstanding accounts with us and/or our Affiliates.
    2. To apply for the Services, you must complete and submit our application form for the Services. We may decline acceptance of your application at our discretion.
    3. In order to be eligible for the M2M Service Plans, you must place a starting order with a minimum of 20 SIM cards.
  3. Use of the Services
    1. You can only use the Services for your own business use.
    2. The Services shall be used for M2M applications or solutions. It cannot be used with laptops, tablet PCs, mobile phones or similar devices or with routers to link such devices.
    3. Your use of the Services constitutes your agreement to these terms and conditions.
  4. Charges for the Services
    1. The Charges for the Services have been provided in the quotation you accepted.
    2. The Charges include:
      1. SIM Card Fee, which is the charges for supplying the normal or M2M SIM cards for your M2M Devices;
      2. service access fee, which is levied from activation date to termination date, including the period where the M2M Devices have been put to suspend (or temporary de-activated) state;
      3. M2M Service Plans, which include:
        1. standalone local data or SMS packs;
        2. pooled local data or SMS packs;
        3. stepped local data packs; and
        4. pay-per-use local, overseas, IDD and roaming data, SMS or outgoing voice calls;
      4. APN Fee, which is levied when you subscribe for dedicated (or corporate) APN with static or dynamic IP address for your data Services.
    3. Monthly recurring Charges are pro-rated on month of Services activation. Charges are not pro-rated on month of Services termination; in other words, you will be billed the full Charges in the month of Services termination.
    4. Where no quotation was signed, the Charges in the application form shall apply. Where there is any ambiguity, our standard M2M Charges shall still apply. In the event of any conflict or inconsistency between the terms and conditions in the quotation and these terms and conditions, the latter shall prevail.
  5. Management of Your Services
    1. You will manage your Services through the M2M Service Manager. Your administrators will be given user login accounts to access the portal. You are responsible to ensure that the user login information are secured and the accounts are deactivated when your administrators leave your organisation. You may edit, create or delete your organisation’s user login accounts via the M2M Service Manager.
    2. You and your administrators shall be bound by the end-user licensing agreement on the M2M Service Manager.
    3. The M2M Service Manager allows you to do the following functions:
      1. Provision the Services for the M2M Devices, which includes activation, suspension and termination of the Services;
      2. Decide on the M2M Service Plans for each of your M2M Devices. You may activate the M2M Service Plans made eligible to you and switch the M2M Service Plans for your M2M Devices;
      3. Manage your SIM card inventory and select SIM cards to activate from the stock under your account anytime;
      4. Monitor daily and monthly data usage for your M2M Devices;
      5. Receive email alerts for daily and monthly data and SMS threshold limits set on individual SIM cards; and
      6. Find out if your M2M Devices are connected to our Network in real-time.
    4. We will conduct 1 training session for your administrators when you first subscribe for the Services. If re-training is required, you may send your administrators to join in the periodic training sessions for new administrators.
    5. We have the rights to change, add or remove features and functions on the M2M Service Manager without notice. Where changes or new features or functions have been made, we will endeavour to announce it via the M2M Service Manager’s News section on your dashboard or via email to your administrators.
  6. Trial Services
    1. We may offer trial use of the Services. The trial Services include access to the M2M Service Manager and some free normal or M2M SIM cards with data, SMS and outgoing voice calls (“free bundle”) for a limited period of time as notified by us in writing.
    2. The trial Services is only available for SIM cards in test state.
    3. Once the SIM card has exceeded the data, SMS or voice calls in the free bundle, the SIM card state will automatically change from test to active and the standard prevailing Charges shall apply for the excess usage.
    4. If you did not consume the free bundle, the SIM card state will automatically change from ‘test’ to ‘ready’ at the end of the trial period. No additional Charges will be levied until the activation date of the SIM card.
    5. Unless otherwise notified by us, you may use the free SIM cards after the trial period.
  7. Provision of the Services
    1. The provision of the Services will be subject to our prevailing Network coverage, service availability, availability of all necessary resources, and where relevant, the procurement of all necessary permissions and approvals.
  8. Minimum Period of Service
    1. Unless otherwise set out in the application form or the written agreement between us, the Minimum Period of Service of the Services shall be 12 continuous months.
    2. The Minimum Period of Service shall commence from the M2M Service Plan activation date.
    3. Upon the expiry of the Minimum Period of Service, the Services shall continue on a month-to-month basis on the same terms and conditions save as to Charges, which shall be based on our prevailing tariffs unless otherwise agreed by us in writing.
  9. Your Responsibilities
    1. In addition to your responsibilities under the Business General Terms & Conditions, you agree:
      1. to be responsible for the initial and ongoing provision, installation, configuration, operation, support and maintenance of all M2M Devices;
      2. to provide us with all required activation information for the Services as may be prescribed by us; and
      3. to assume full responsibility and risk of loss resulting from your use of files, information, communications, content or other material accessed through or obtained through the use of the Services.
  10. Our Responsibilities
    1. In addition to our responsibilities under the Business General Terms & Conditions, you agree:
      1. that we will make reasonable efforts to complete a Message Delivery;
      2. if, in our sole judgment, we believe that a condition that requires the transmission of a Data Message does not exist, we shall not be responsible to transmit such Data Message and shall have no liability for not transmitting such Data Message;
      3. if in our sole judgment, you send excessive Data Messages, we shall have the right to immediately cease transmitting Data Messages and to de-activate any such M2M Device and shall have no liability for not transmitting such Data Message and/or de-activating any such M2M Device. In such event, we will make reasonable efforts to notify you; and
      4. we shall not be responsible and shall have no direct or indirect liability for any false, incomplete or incorrect messages.
  11. Ending the Services
    1. Without prejudice to our Business General Terms & Conditions (i.e. Ending the Services and addressing breaches of this Agreement), and subject to these Service Specific Terms & Conditions, either party may terminate this Agreement by giving the other party 30 days’ prior written notice of termination to the other.
    2. If you give us notice to terminate the Services (whether in whole or in part) that ends prior to the activation date or during the applicable Minimum Period of Service or if we terminate the Services (whether in whole or in part) or this Agreement during the applicable Minimum Period due to your default:
      1. there will be an early termination Charge and, where applicable, prorated Charges for the Services, Equipment and/or ancillary items and costs for the rest of the Minimum Period of Service; and
      2. you will compensate us for any damages or losses we may suffer because of the early termination, including but not limited to any and all discounts, subsidies and/or waivers we may have offered you. In computing whether or not you have complied with the Minimum Period of Service for a particular Service, we will not take into account any period for which that Service is suspended for any reason whatsoever.
    3. Upon the termination or cancellation of this Agreement for any reason, we shall have the right to immediately stop receiving and transmitting Data Messages to and from all your M2M Devices without notice to you.