Terms & Conditions - Business IDD (008/018) Rates Services

 

  1. Services and eligibility
    1. In this Section, “Services” refer to StarHub Business IDD (008/018) Rates provisioned by StarHub Ltd (company reg. no. 199802208C). The Services may be used by customers who choose to use our Network for their international direct dialling (“IDD”) calls but have chosen to retain their direct exchange lines and/or mobile telephone lines which they have procured through other Service Providers.
    2. To apply for the Services, you must have a valid and active direct exchange line and/or mobile telephone line from another Service Provider(s). We may allow you to register for Services through line(s) that do not belong to you provided that you shall obtain all relevant consent(s) in writing from the owner(s) of such line(s) and shall be solely and fully responsible for use of the Services under your account, including but not limited to the payment of all Charges incurred arising from and/or in connection with the Services and whether used by you and/or anyone else (regardless whether such use was with your express consent, knowledge or otherwise).
    3. The following lines are eligible for the Services:
      1. StarHub business registered fixed lines;
      2. other Service Providers’ business-registered fixed lines which have been successfully registered with us enabling such lines to access and use the Services;
      3. other Service Providers’ business-registered mobile lines which have successfully registered with us enabling such lines to access and use the Services.
    4. We reserve the right to change any of the country (or countries) and/or the prevailing rates or Charges of the Services at any time without prior notice.
    5. There may be different rates or Charges for calls terminating to fixed lines in a particular country and for calls terminating to mobile lines in the same particular country.
  2. Use of the Services
    1. If you do not make use of the Services for a significant period, we shall be entitled to suspend or terminate the Services and we will endeavour to give you notice of such suspension or termination.
    2. We will not be responsible for any loss and/or damage that you may incur and/or suffer arising from and/or in connection with the use of your direct exchange line and/or mobile telephone service with other Service Provider(s) and/or any other services offered by other Service Provider(s).
    3. If you terminate your direct exchange line and/or mobile telephone line which you have registered for the Services, you must inform us immediately in writing and also terminate the Services; otherwise you shall continue to be responsible for all Charges arising from and/or in connection with such lines.
    4. You must inform us immediately and in any case within 24 hours in writing where:
      1. there are changes to your mobile telephone number or Service Provider; or
      2. your mobile telephone or SIM card is lost or stolen.
    5. You agree that until we have received your written notification of the above, you shall continue to be responsible for all Charges incurred arising from and/or in connection with the Services and lines registered with us.
  3. General
    1. All Charges will be calculated based on StarHub's records. StarHub's records shall be final and conclusive evidence, including but not limited to the duration of each call.
    2. You are solely responsible, at your own cost and expense, for
      1. providing all equipment and networks (including but not limited to the PABX) which are connected to and/or used in conjunction with the Services;
      2. ensuring that all such equipment and networks (including but not limited to the PABX) are compatible with the Services; and
      3. implementing the necessary security features on all such equipment and networks (including but not limited to the PABX) and such security features shall include features to prevent unauthorised access or usage, including but not limited to fraud or fraudulent use, of the Services.
    3. StarHub reserves the right to change any part of these Terms & Conditions from time to time without notice.
    4. The use of StarHub IDD Rates and the Services are subject to StarHub’s prevailing Business General Terms & Conditions, Specific Terms & Conditions, and any other terms and conditions that you may have agreed from time to time. You may view our terms and conditions at Legal Notices & Terms.