Terms & Conditions - Enterprise Voice Service

 

  1. Definitions
    1. In this section:
      1. "ATM" means Asynchronous Transfer Mode;
      2. "Charges" refers to all activation/connection, disconnection, reconnection, usage, subscription, installation, service call and administrative charges and other fees and charges to be paid by you for or relating to the Service or the Equipment (or the Software). The Charges will be in accordance with the rates in our prevailing rate tables available on our website or as quoted by us;
      3. "Equipment" refers to the Integrated Access Device or Internet Access Device (IAD) and related accessories which you use to obtain or access the Service;
      4. "LAN" means a local area network which forms part of your network;
      5. "Service" refers to StarHub EnterpriseVoice Service and enhanced/value-added services provided by StarHub Ltd (Reg. No. 199802208C);
      6. "Service Address" refers to a business address in Singapore at which we agree to provide the Service;
      7. "Service Number" means any number, symbols or characters assigned by us or selected by you for the purpose of your utilisation of the Service, the Equipment, including any telephone number, mailbox number, network user identity, password or person identification number;
      8. "Software" refers to the SoftPhone, its related software and/or such other software (including any upgrades) provided to you as part of the Service which allows you to access the Service;
      9. "System Administrator" means a person notified in writing by you to us to be the point of contact with us for matters relating to the provision of the Service;
      10. "Portal" means the online portals made available by us to you for the purpose of managing the permissible configurations of the Service;
      11. "VoIP" means Voice over Internet Protocol; and
      12. "WAN" means a wide area network which forms part of your network.
  2. Eligibility for Service
    1. The Service is only available to business customers for business use.
    2. In order to subscribe to the Service, you must comply with the following requirements:
      1. You must be a business entity with a company or business registration number which is registered with the Accounting and Corporate Regulatory Authority of Singapore.
      2. At the time of application, you must not have any outstanding accounts with us that are due and owing to us; and
      3. You must have a Service Address to which the Service will be provided. The Service Address must be connected to the internet via broadband internet connection. If the Service Address is not connected to the internet via StarHub broadband internet services, you must provide us with:
        1. the name of your broadband internet provider in Singapore (ISP) which is providing you with broadband internet connection at the Service Address; and
        2. your ISP account number.
          You must notify us if there is any change in your broadband internet provider or ISP account number.
    3. You must have a billing address in Singapore.
    4. You must at all times provide us with such information as may be necessary or desirable for us to provide you with the Service.
    5. We may decline acceptance of your application at our discretion.
    6. You acknowledge and agree to the use of electronic communication in order to enter into contracts, place orders and other records and to the electronic delivery of notices, policies and records of transactions initiated or completed through the Service. Further, you waive any rights or requirements under any applicable laws or regulations in any jurisdiction which require an original (non-electronic) signature or delivery or retention of non-electronic records.
  3. Minimum Period of Service
    1. The Minimum Period of Service is 12 continuous months from the commencement date as determined in accordance with paragraph 4 below. Request for suspension of the Service will not be permitted.
  4. Duration of Service
    1. The Service under this Agreement will commence on the Ready for Service (RFS) date specified in our application/order form or such other date as may be agreed to by us.
    2. This Agreement will continue until terminated according to the provisions of this Agreement.
  5. Service
    1. We will provide the Service to you in accordance with the particulars set out in the application form or order form, unless this Agreement is terminated in accordance with the provisions of this Agreement.
    2. You may request us to change, from time to time, the Service particulars set out in the application form or order form, subject to our confirmation and payment of a standard administrative fee chargeable by us. In the event of such change, the subscription fees payable and the Service particulars will be amended accordingly. For the avoidance of doubt, you will continue to be liable for the payment of such revised subscription fees pursuant to paragraph 13.1 below.
    3. The Service is dependent on broadband internet connection. However, the Service does not include the provision of any telecommunications service (including broadband internet connection) necessary to connect to the Service. Except for the Equipment (or as the case may be, the Software), you are solely responsible for providing all equipment, hardware, software, telecommunications service (including broadband internet connection) and power supply necessary to connect to and use the Service.
    4. Without prejudice to paragraph 5.3 above, you acknowledge and agree that we are not responsible for providing any support, whether technical or otherwise, to any of your networks which is connected to or used in conjunction with the Service.
    5. You acknowledge and agree that availability of the Service is subject to:
      1. availability of resources, including but not limited to, availability of a suitable network infrastructure at the time at which the Service is requested or delivered;
      2. geographic and technical capacity of our Network and of our delivery systems at the time at which the Service is requested or delivered; and
      3. provisioning time for the Equipment (or as the case may be, the Software) which is required by us to provide the Service
  6. Emergency Services
    1. The Service only supports Singapore emergency services calls (for example, 999 and 995).
    2. You acknowledge and agree that any emergency services call made using the Service may be subject to network congestion and/or reduced routing speed.
  7. Use of Service
    1. The internet is separated from the Service and the use of the internet is solely at your own risk subjected to all applicable laws and regulations. We will not be responsible for any Content obtained or transmitted by you.
    2. We may, at any time and without any notice to you, temporarily suspend the Service for operational reasons such as repair, maintenance or improvement of the Service or because of an emergency. We will restore the Service as soon as reasonably practicable. We may also modify the Service in order to keep pace with the prevailing demands and technological developments, at our discretion and without any notice to you.
    3. You acknowledge and agree that your use of the Service and the Equipment (or as the case may be, the Software) is your sole responsibility, is solely at your own risk and is subject to all applicable laws and regulations. If you use the Service or the Equipment (or as the case may be, the Software) outside Singapore, you will be solely responsible for (i) procuring all necessary consents and (ii) complying with all applicable laws and regulations resulting from such use. We reserve the right to immediately suspend or terminate your Service if we determine, in our absolute discretion, that you use the Service or the Equipment (or as the case may be, the Software) in violation of any applicable law or regulation.
    4. You acknowledge and agree that certain broadband internet service providers may provide modems which may prevent the transmission of communications using the Service. We make no warranty that the Service will be compatible with all broadband internet services and expressly disclaim any express or implied warranties regarding the compatibility of the Service with any particular broadband Internet service.
    5. The Service may not be compatible with certain equipment or networks. You are solely responsible for ensuring the compatibility of the Service with any equipment (other than the Equipment) or network, and we will not be responsible for any failure, disruption or interference in the Service or such equipment (or as the case may be, network) which may arise from your use of the Service in conjunction with such equipment (or as the case may be, network).
    6. You must ensure that any equipment (other than the Equipment), hardware, software or network connected to or used with the Service or the Equipment (or as the case may be, the Software) is connected and used in accordance with any applicable instructions, safety and security procedures applicable to the use of such equipment (or as the case may be, hardware, software or network) or as may be specified by us.
    7. We do not guarantee the availability, effectiveness or performance of the Portals supplied with the Service. You are solely responsible for ensuring that any change requests made by you through the Portals.
    8. We do not guarantee that the Service or the Software will support any video capabilities or functionalities. The Service or the Software does not support SMS or instant messaging capabilities or functionalities.
    9. The use of the Service or the Equipment (or as the case may be, the Software) will be subject to such technical requirements as may be imposed by us from time to time.
    10. If you access the Service via internet access service over domestic leased circuits or ATM link or similar service, you are solely responsible for:
      1. providing and maintaining a suitable LAN/WAN and Internet Protocol (“IP”) router capable of interfacing with the LAN/WAN product used to access the Service;
      2. notifying us of the configuration of the IP router; and
      3. notifying us of any proposed changes to the router configuration before making them. You acknowledge and agree that if the router configuration referred to in paragraph 7.10.2 above is changed without our prior written consent, we will not be responsible for any degradation or quality or failure of the Service.
    11. If you access the Service via an IP-VPN service or similar service, you are solely responsible for:
      1. ensuring this supports the necessary jitter, packet loss and latency measures;
      2. ensuring suitable access mechanism to the service; and
      3. ensuring suitable VoIP customer premises equipment (for example, VOIP gateways/routers are connected to the service).
      4. You are responsible for appointing a System Administrator
  8. Tampering with Equipment, Software or Service
    1. You are solely responsible for the Equipment (or as the case may be, the Software) and must not modify or in any way interfere with the same, nor allow anyone else (other than a person authorised by us) to do so. You will not change the electronic serial number or equipment identifier of the Equipment or to perform a factory reset of the Equipment without our prior written consent. We reserve the right to suspend or terminate your Service if we determine, in our absolute discretion, that you have tampered with the Equipment (or as the case may be, the Software). In the event of such suspension or termination, you will remain responsible for the full month's charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will immediately become due and payable. You will not attempt to hack or otherwise disrupt the Service or make any use of the Service that is inconsistent with its intended purpose.
  9. Security
    1. You are solely responsible for the security and secrecy of your login identification, password(s) or PIN given to or chosen by you. You must ensure that these are not revealed to any third party. You are solely responsible for all activities that occur under your login identification, password(s), PIN and/or your account.
    2. We reserve the right to refuse, change or remove login identification, password(s) or PIN which we deem inappropriate or offensive.
    3. You must immediately inform us if the Equipment (or as the case may be, the computer or hardware installed with the Software) is stolen or lost, or if you become aware at any time that your Service, password(s), PIN or any other security identification is being stolen, fraudulently used or otherwise being used in an unauthorised manner. Until you have informed us about the theft or loss, or fraudulent or unauthorised use of the Service, password(s), PIN or any other security identification, you will be solely responsible for all use of the Service using the Equipment (or as the case may be, the Software) and any and all fraudulent or unauthorised use of your Service.
    4. You are advised to change your password(s), PIN or any other security identification regularly to protect your own security. We reserve the right to change your user ID and password if this is in the interest of the functioning of the Service or to prevent fraudulent use of the Service or the Equipment (or as the case may be, the Software).
    5. The security of your account, including Content stored, sent or received, is your own responsibility. We cannot guarantee the safety and security of any transmission.
  10. Service Outages
    1. The Service will not function if there is a power failure or disruption. If there is an interruption in the power supply, the Service will not function until power is restored. A power failure or disruption may require you to reset or reconfigure the Equipment (or as the case may be, the Software) prior to using the Service.
    2. The Service is dependent on broadband internet connection. Service outages or suspensions or terminations of service by your broadband internet provider will prevent your Service from functioning.
    3. Your broadband internet provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service. You acknowledge and agree that we are not responsible for the blocking of ports by your broadband internet provider or any third party, or any other impediment to your usage of the Service, and any loss of service, which may result.
    4. If there is a Service outage for any reason, such outage will prevent your Service from functioning. Such outages may occur for a variety of reasons, including, but not limited to, those reasons described elsewhere in this Agreement.
    5. We make no warranty that the Service will be continuous or error-free. If there is any service failure arising from any of the outages referred to in paragraphs 10.1 to 10.4 above, you will continue to be responsible for payment of the Service charges unless and until you terminate the Service in accordance with this Agreement, and we will not offer credits or refunds.
  11. Service Numbers
    1. When we allocate any numbers to you for the Service, you will not have any rights to these numbers except for the sole purpose of using the Service in accordance with this Agreement. You cannot sell or agree to transfer these numbers to any third party. You must not apply or try to apply for registration of any Service Number as trademarks, whether on their own or together with any word or mark.
    2. We may, for commercial, operational or technical reasons or compliance with any requirement of the relevant Regulatory Authority or other authority, withdraw or change any number allocated to you. However, we will endeavour to give you reasonable notice in this event.
    3. If you wish to use the same Service Number in connection with any service to be provided by any other Service Provider, you must make the appropriate arrangement with such Service Provider for that purpose before you terminate the Service in relation to which the Service Number has been assigned to you. We shall not be required to consent or permit any Service Number to be used in connection with any service to be provided by any other Service Provider otherwise than in accordance with and subject to the terms and conditions of any agreement between us and such Service Provider.
    4. If you have been allocated a range of Service Numbers by us but select not to install the Service lines immediately, subject to paragraph 11.2 above, you may reserve the allocated range of Service Numbers for a maximum of 2 weeks (or such other period of time as we may determine in our discretion). Whilst we will endeavour to provide you with a range of Service Numbers which are consistent with your dial plans or requests, we make no guarantee that any specific number range will be provided to you.
  12. Telephone Directory & Directory Services
    1. With your authorisation, we will put your name, address and telephone number under your account with us for the Service in a Singapore telephone directory (in any medium) and make your telephone number available through our directory services in Singapore. However, if you ask us not to do so and pay us the relevant Charges, we will not do so.
  13. Billing
    1. You are liable to pay a recurring subscription fee(s) for the Service at the prescribed rate(s). You will be billed in advance for the subscription fees at monthly intervals or such intervals as may be approved by us, unless you are elected to prepay the subscription fees. You will be subjected to a standard late interest or late payment fee if payment is not made by the relevant due date.
    2. You may pay through cash, cheque, GIRO or your credit card, as approved by us and subjected to such payment terms as may be imposed by us. Any change in the method of payment will only be effected upon our approval and (if applicable) the approval by the relevant financial institution of your application for the new method of payment.
    3. Billing and payment disputes that may be raised by you will be treated in accordance with our General Terms and Conditions.
  14. Equipment and Software
    1. To access and use the Service, you must obtain the Equipment or the Software from us at our prevailing Charges. Each Equipment or Software will be assigned a unique MAC ID. We will not be responsible for any defect in the IAD adapter. Customer premises equipments which are not supplied by us will not be supported by us.
    2. Any Equipment (or as the case may be, any Software) purchased by you to access and use the Service must meet all applicable standards as may be prescribed by the relevant Regulatory Authority and us.
    3. You will own the Equipment (or as the case may be, the Software) and bear all risks of loss of, theft of, or damage to the same, from the time you receive the Equipment (or as the case may be, the Software).
    4. You must keep the Equipment (or as the case may be, the Software) in a suitable place and appropriate conditions, including any necessary electrical power supply. You must also use the Equipment (or as the case may be, the Software) in accordance with the guidelines, instructions or specifications given to you.
    5. You must inform us immediately of any swap or replacement of the Equipment (or as the case may be, the Software) so that we may update your ID in our system accordingly and permit the provision of the Service to continue at your Service Address with minimal disruption. An administrative fee will be chargeable by us for any request by you for a change of ID.
    6. If you receive the Equipment new from us and the Equipment include a warranty at the time of receipt, you must refer to the warranty document provided with the Equipment for information on the limitation and disclaimer of certain warranties. Remedies for breach of any such warranties will be limited to those expressly set out in the warranty document. Your sole and exclusive remedy for any defect in the Equipment will be according to the terms of the manufacturer's warranty. Save as aforesaid, we will not be responsible for any defect of the Equipment.
    7. We will not be responsible for the Equipment or any related hardware or software comprised therein (or as the case may be, the Software), or any loss or damage caused by or as a result of the use of such Equipment (or as the case may be, such Software), hardware or software, whether in conjunction with the Service or not.
    8. We reserve the right to charge you at our standard rates for responding to a service call or request to change, replace or reconfigure any defective Equipment (or as the case may be, any defective Software), unless we subsequently ascertain that the malfunction or defect is not caused by or attributable to your act, omission, equipment or systems.
    9. You must comply with all applicable laws and instructions, notices or directions issued by the relevant Regulatory Authority or us from time to time in respect of the installation, use, operation or upgrade of the Equipment (or as the case may be, the Software).
    10. Upon our notification, you will grant us access to the Equipment and the software embedded therein (or as the case may be, the Software) as and when we deem necessary to carry out any upgrade and/or trouble-shooting.
    11. You must not use the Equipment (or as the case may be, the Software) in conjunction with any equipment, hardware, software or network other than in the manner approved by us.
    12. We reserve the right to update or change the Software from time to time and you agree to take such actions as may be necessary or desirable to install any updates or upgrades to the Software. Your failure to do so is your sole responsibility and may affect your Service.
    13. The Software may be accompanied by an end-user licence agreement from us or a third party. Your use of the Software is governed by the terms of that licence agreement and by this Agreement. You must not install or use any Software that is accompanied by an end-user licence agreement unless you first agree to the terms of that end-user licence agreement. With regards to any Software which is not accompanied by an end-user licence agreement, the use of the Software is subject to the following conditions:
      1. Licence
        1. You are hereby granted a non-exclusive, non-transferable and non-sublicensable personal licence to use the Software for your own personal use only. We grant to you the non-exclusive right to use all or a portion of the Software so long as:
          1. the Software is not distributed or made available to any third party whether for profit or otherwise;
          2. the Software is used only in connection with the Service and for no other purpose;
          3. the Software is not modified; and
          4. you comply with all the terms and conditions of this Agreement.
            We and/or our licensors reserve all rights in the Software not expressly granted under this Agreement.
      2. Intellectual Property Rights
        1. We and/or our licensors own the Software and all intellectual property rights in or associated with the Software. You must not remove or alter any copyright, ownership or other proprietary notices, legends, symbols or labels appearing on or in any part of the Software.
      3. Single Computer Use
        1. The Software may be used only on a single computer by a single user at any time. You may transfer the machine-readable portion of the Software from one computer to another computer so long as:
          1. the Software (including any portion or copy thereof) is erased from the first computer;
          2. there is no possibility that the Software will be used on more than one computer at a time; and
          3. you pay us the prevailing Charges for the transfer. You must notify us if there is any change in your broadband internet provider or ISP account number.
      4. Stand-alone Basis
        1. You may use the Software only on a stand-alone basis so that the Software and the functions it provides are accessible only to persons who are physically present at the location of the computer where the Software is installed. You may not allow the Software or its functions to be accessed remotely, or transmit all or any portion of the Software through any network or communication line.
      5. Limitations on Using, Copying and Modifying the Software
        1. You must not reproduce or distribute the Software for any purpose whatsoever. Without prejudice to the foregoing, you must not copy the Software to any server or location for reproduction or distribution. You acknowledge that the Software contains our or our licensors' trade secrets, intellectual property rights and other proprietary rights. You must not decompile, disassemble or otherwise reverse engineer any part of the Software, or engage in any other activities to obtain underlying information in or about the Software that is not visible to the user in connection with normal use of the Software.
  15. Service Requirement
    1. You are responsible for ensuring your telephone, equipment (other than the Equipment), hardware, software and network meet the Service's minimum system requirements as may be stipulated by us, and that they are compatible and may properly function and inter-operate with the Equipment (or as the case may be, the Software) and the Service. We will not be liable for any Equipment, Software, Service or network failure or performance degradation resulting from the non-compliance of such requirements as may be determined by us from time to time. You acknowledge and accept that certain equipment (other than the Equipment), hardware, software (other than the Software) and network are not supported by the Service.
  16. Installation
    1. In the case where you request for installation of the Equipment (or as the case may be, the Software) or where collection of the Equipment (or as the case may be, the Software) is required, you will provide us, our employees and contractors safe access to your Premises for such installation or collection. You represent and warrant that you are the lawful owner or occupier of such Premises and that you have obtained all necessary permissions to allow us, our employees and contractors to provide such installation and/or collection.
    2. During the service call for installation, we are not obliged to render any services apart from installation of the Service and/or the Equipment (or as the case may be, the Software).
    3. Standard charges will be chargeable for installation of the Equipment (or as the case may be, the Software) and any cable-points (if applicable) at the Service Address and also collection of the Equipment.
    4. If we are of the opinion that the installation of the Service at the Service Address would result in (or likely to result in) or cause (or likely to cause):
      1. any risk of injury to any person;
      2. the use of equipment which not commonly used in the installation of the Service;
      3. the relocation of any structure, fixture or fitting at the Service Address; or
      4. costs, expenses or manpower resources which exceeds the amount usually required on the part of us for the installation of the Service,
        We may decline to install the Service or the Equipment (or as the case may be, the Software) or impose such conditions (including the provision of equipment, the payment of any Charges or reimbursement of expenses by you) as we may deem appropriate and defer the installation of the Service (or as the case may be, the Software) and the provision of the Service to you until after all such conditions have been fulfilled.
    5. You must, if applicable, provide all internal wiring and sockets within the Service Address according to the relevant Regulatory Authority's and our specifications and guidelines required for the purpose of the installation of the Service. Where we are requested to provide any such internal wiring or sockets, you may be required to pay us the Charges imposed by us.
  17. Liability
    1. The Service and the Equipment (or as the case may be, the Software) are provided on an "as is" and "as available" basis and you agree and accept that you use the Service or rely on any Content obtained through the Service/Equipment/Software at your sole risk. We expressly disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, and fitness for a particular purpose and non-infringement to the fullest extent allowed by law. No advice or information whether oral or written, obtained by you from us or through the Service or the Equipment (or as the case may be, the Software) will create any warranty not expressly made in this Agreement. Without prejudice to the foregoing, we will not be liable for any delay or failure to provide the Service/Equipment/Software, or any interruption or degradation of the Service quality (including voice, fax, value-added services or any other forms of voice or data transmissions) which may arise from the following:
      1. an act or omission of an underlying carrier, Service Provider, vendor or other third party;
      2. equipment, network or facility failure;
      3. equipment, network or facility upgrade or modification;
      4. force majeure events such as (but not limited to) acts of God, acts of nature, strikes, fire, war, riot, acts of terrorism and governmental actions;
      5. equipment, network or facility shortage;
      6. equipment or facility relocation;
      7. service, equipment, network or facility failure caused by the loss of power to you;
      8. outage of, or blocking of ports by, your broadband internet service provider, any third party or other impediment to usage of the Service/Equipment/Software caused by any third party;
      9. any act or omission by you or any person using the Service or Equipment (or as the case may be, the Software);
      10. any third party's service, equipment, software, network or facility (including fixed line phone wiring system); or
      11. any other cause(s) that is beyond our control, including, without limitation, a failure of or defect in any Equipment (or as the case may be, any Software), the failure of an incoming or outgoing communication, the inability of communications to be connected or completed, or forwarded.
    2. Without prejudice to paragraph 17.1 above, we make no warranty:
      1. that the Service, the Software or any equipment (which we provide to you, including the Equipment) will not cause any harm to your equipment, hardware, software, network or Content;
      2. as to the accuracy, reliability or quality of any Content obtained through the Service/Equipment/Software or that defects in the Service/Equipment/ Software will be corrected; and
      3. that the Service/Equipment/Software and access to it are error free and uninterrupted or available at all times.
    3. Under no circumstances will we be liable for any special, incidental, indirect, consequential or punitive damages, losses, costs or expenses, even if such damages, losses, costs or expenses were caused fraudulently, wilfully, recklessly, maliciously or negligently.
    4. Under no circumstances will we be liable for any lost profits, revenue, business or anticipated savings, even if such damages, losses, costs or expenses were caused fraudulently, wilfully, recklessly, maliciously or negligently.
    5. If you are dissatisfied with the Service/Equipment/Software or with the Content, products or services available on or through the Service/Equipment/Software or with any of the terms and conditions of this Agreement, your sole and exclusive remedy is to discontinue accessing and using the Service or terminate the Service according to this Agreement.
  18. Resale
    1. The Service is provided to you solely for your own business use. You must not resell or transfer the Service or the Equipment (or as the case may be, the Software) to third parties without our prior written consent, whether or not for profit or otherwise. Without prejudice to the foregoing, you must not use or permit the use of the Service/Equipment/Software for any of the following purposes: local termination for overseas data or voice traffic, call back or call forwarding services and sale of VoIP services. We reserve the right to immediately suspend or terminate your Service if we determine, in our absolute discretion, that you use the Service for any of the aforementioned or similar activities.
  19. Ending the Service
    1. Without prejudice to the rights either party may have against the other party under this Agreement for any antecedent breach of this Agreement and subject to the provisions of this paragraph 19, the Service under this Agreement or this Agreement may be terminated in the following manner unless otherwise agreed in writing by both parties:
      1. by you giving us prior notice of at least 30 working days before the next billing cycle; or
      2. by us giving you prior notice of 30 working days.
    2. If you give us notice that ends during the applicable Minimum Period of Service pursuant to paragraph 19.1.1 above:
      1. you must immediately pay us for the recurring subscription fee(s) for the Service for the remainder of the Minimum Period of Service.
      2. paragraph 19.7 below will apply.
    3. If the Service or this Agreement is terminated pursuant to paragraph 19.4 or 19.5 below, you will compensate us for any damages or losses we may suffer because of the termination, including the sums referred to in paragraph 19.2 above.
    4. In the event of any of the following:
      1. you breach any of the terms and conditions of this Agreement or any other agreement you have with us;
      2. you become or threaten to become bankrupt or insolvent, or die;
      3. you make any arrangement or composition with or assignment for the benefit of your creditors or go into either voluntary or compulsory liquidation or a receiver, trustee, judicial manager or administrator is appointed over any of your assets;
      4. the equivalent of any of the events referred to in paragraphs 19.4.2 and 19.4.3 above under the laws of any relevant jurisdiction occurs to you;
      5. you provide incorrect, false or incomplete information to us;
      6. the requirements of any relevant regulatory authority result in us having to stop providing the Service or to provide the Service in a manner which is unacceptable to us;
      7. if you are likely to create imminent harm (such as interruption, disruption, congestion, signal leakage and any Unauthorised Act) to our Network or any third party's networks or systems or our provision of the Service, or defraud us, or are likely to create imminent harm or are abusive to our personnel;
      8. the Service Address cease to be connected to the internet via broadband internet connection; or
      9. for any reason beyond our control (including loss of any licence, way-leave or easement, requirements of any governmental or regulatory authority or orders by the court and failure to deliver by a third party supplier) we are unable to provide the Service.
        we may suspend or terminate all or any part of the Service or terminate this Agreement with 7 working days' notice (for paragraphs 19.4.1, 19.4.5 and 19.4.8 above) or with immediate effect (for paragraphs 9.4.2, 9.4.3, 9.4.4, 9.4.6, 9.4.7 and 9.4.9 above) without compensation and without prejudice to our rights to damages for any antecedent breach by you of this Agreement. You may immediately contact our customer service line or account manager to tell us why such suspension or termination should not occur. We will consider each case and where we deem appropriate, will not proceed with the suspension or termination of such account or take any other appropriate action where necessary.
    5. In the event that we suspect that you are using or allowing the Service to be used for fraud, misconduct or any other illegal or improper purpose, we will refer this to the relevant authorities without notice to you and comply with directions or guidelines issued by them without further reference to you.
    6. If and when you make good any breach or default, we may restore any suspended or terminated Service after you have paid for any reinstallation, restoration or re-connection charges and reimbursed us for our reasonable costs in suspending or terminating the Service.
    7. If the Service is terminated:
      1. all sums due, accruing due or payable to us in respect of the Service and if applicable, the Equipment (or as the case may be, the Software), up to the date of termination (including late payment charges) will, upon the termination, become immediately due and payable to us. There will be no refund of any Charges paid to us for any equipment (including the Equipment) or Software purchased from us;
      2. you must immediately cease the use of the Service and the Equipment (or as the case may be, the Software); and
      3. you must immediately return to us all equipment which we may have leased to you in respect of the Service in good condition. We will be entitled to charge you all costs incurred in repossessing or acquiring replacement for any such Equipment which you have failed to return to us, or at our standard prescribed rates for acquiring a replacement for any Equipment which is returned to us in a damaged or defective condition.
    8. The termination of this Agreement will not affect any accrued rights or remedies of either party against the other party.
  20. Changing this Agreement
    1. We may from time to time change any of these Terms & Conditions and/or such other terms and conditions agreed or accepted by you. We may also from time to time withdraw, suspend, or change the Service or any part thereof. Such changes will take effect as from such date as we may determine. We will notify you of such changes through written notice, electronic mail, our website or such other form as we may deem appropriate. You agree that the display of the revised Terms & Conditions on our website will constitute notice of the changes. Your continued use of the Service will constitute acceptance of the changes.
    2. For promotional offers of the Service, Special Terms and Conditions may apply.