Terms & Conditions – My StarHub (Business) General


  1. Definitions
    1. In this Section:
    2. "Account" means your business account with us for the Service defined under these terms & conditions;
    3. "Bill" means any bill, invoice or statement issued or rendered by us or our billing agent(s) for any charge, fee or other sum due and payable to us for the provision of the Service under your Account(s);
    4. "E-mail" means an electronic mail to which communication may be sent to or received by you;
    5. "E-mail Address" means the electronic mail address specified by you to be used as a mode of receiving notifications from us;
    6. "Password" means a set of unique identification code made available to or created by you for accessing My StarHub (Business);
    7. "Service" means the mobile, broadband, pay television and Digital Voice services provided by us or our Affiliates, as well as such other services as may be designated by us or our Affiliates from time to time as being applicable for My StarHub (Business);
    8. "My StarHub (Business)" means the electronic bill presentation service offered by us for the Service. StarHub may add on more features to this Service from time to time.
  2. Eligibility
    1. In order to be eligible for My StarHub (Business), you must have valid and active subscriptions of the Service with us or our Affiliates and not be in breach of your obligations under the subscriptions at the point of application. Applications for My StarHub (Business) may be made online. We may decline acceptance of your application at our discretion.
    2. In order to apply for My StarHub (Business), you must provide us with a valid and correct business/company E-mail Address and/or mobile service number and provide all details as may be prescribed by us.
    3. If we approve your application for My StarHub (Business), access to My StarHub (Business) will be via your Account. You acknowledge and agree that certain email names in your E-mail Address may prevent you from receiving email bill notifications. To ensure that you will receive email bill notifications, you are advised to avoid using email addresses containing certain email names which include but are not limited to, "abuse", "admin", "hostmaster", "postmaster", "root", "system admin", "webmaster", "all", "support", "info", "customercare" and "sales".
    4. After our acceptance of your application for My StarHub (Business), we will send you an E-mail or SMS confirmation of the acceptance.
    5. You agree that we may from time to time modify, restrict, withdraw, cancel, suspend or discontinue My StarHub (Business) without assigning any reason. In the event that we do so, we will endeavour to notify you via a notice sent to your last known business email address, mobile service number or mailing address, as determined by us.
  3. Activation and Use of My StarHub (Business)
    1. After successful activation of My StarHub (Business), you may log-on to StarHub Business Selfcare from time to time to view your Bill(s) and/or to carry out other transactions available on My StarHub (Business).
    2. You will be notified of any new Bills on My StarHub (Business) at the last email address or mobile service number notified by you to us. You acknowledge and agree that the SMS alert service may be offered subject to availability and shall be at our sole discretion.
    3. You are responsible for logging in and viewing your Bill(s) or letter(s) (if applicable) in a timely and prompt manner, and will notify us if there is any delay or failure in the delivery of the electronic form of the Bill, or letter (if applicable) or notification.
    4. You shall remain responsible for ensuring timely payment of any and all Bills in accordance with our Business General Terms & Conditions, regardless of whether your Bill is available for viewing or if you are unable to access your Bill. You may contact our Customer Care personnel to arrange for payment if any Bill that may not be viewed or accessed.
    5. You acknowledge and agree that:
      1. all other terms and conditions relating to your Bill shall continue to be governed by our Business General Terms & Conditions and any applicable Service Specific Terms & Conditions; and
      2. whilst E-mail or SMS (if applicable) is used as a means of communication between you and us, there are inherent risks in such forms of communication including but not limited to the risk of non-delivery, wrong delivery, disruption in delivery, truncated or illegible delivery. We shall not be liable to you for any damages, losses, costs or expenses arising out of the use of such communication.
    6. In the event of any inconsistency between the Bill available on My StarHub (Business) and the Bill available on our billing system, the latter shall prevail.
  4. Charges
    1. My StarHub (Business) is currently a complimentary service offered by us. However, we reserve the right to impose Charges for My StarHub (Business) at any time upon notice to you.
    2. In addition to the above, you agree that there may be an administrative Charge imposed by us and payable by you for My StarHub (Business) as notified by us.
  5. Customer's Responsibilities
    1. You are responsible for providing a valid and correct Email Address and/or mobile service number to enable notifications of Bill presentment to be sent to you. You shall also notify us promptly of any changes in your E-mail Address and/or mobile service number, where applicable. You can update or confirm any changes to your information by visiting your account at My StarHub (Business).
    2. In the event that:
      1. you provide us with an erroneous E-Mail Address;
      2. we are unable to notify you of the Bill presentment via E-Mail; or
      3. you are in default of payment of any Service, your My StarHub (Business) status will remain active until such a time when My StarHub (Business) is terminated and discontinued in accordance with these terms & conditions.
    3. In the case of persistent failure of delivery of any E-Mail and/or SMS notifications to you, we may, at our discretion, and without notice to you, cease sending E-Mail and/or SMS notifications to you until such time when you provide us and we receive a valid and correct E-Mail address and/or mobile service number.
    4. You are solely responsible for the security and secrecy of your login identification, or password(s) given to or chosen by you. You must ensure that these are not revealed to any third party. You are solely responsible for all activities that occur under your login identification, password(s), and/or your Account.
    5. An Authorised Officer (AO) shall be responsible for any actions performed by a user account created under the company.
    6. We reserve the right to refuse, change or remove login identification, or password(s) which we deem inappropriate or offensive.
    7. If you discover or suspect any unauthorised use or disclosure of your login identification, and/or password(s) or that your Account security has been compromised, you must immediately:
      1. inform us; and
      2. change your password(s).
    8. You are advised to change your password(s), or any other security identification regularly to protect your own security.
    9. The security of your Account, including any Content stored, sent or received, is your own responsibility. We cannot guarantee the safety and security of any transmission.
  6. Termination and Discontinuation of My StarHub (Business)
    1. We may terminate your My StarHub (Business) service after you have terminated all Services with us and have fully discharged all outstanding payment obligations.
    2. You may terminate your My StarHub (Business) service at any time by following the procedures set out at My StarHub (Business). You will no longer be able to access your My StarHub (Business) or any related information or services upon termination.
  7. General
    1. In addition to these terms & conditions herein, our Business General Terms & Conditions, any applicable Service Specific Terms & Conditions and any other terms and conditions as may be agreed or accepted by you shall continue to apply.
    2. We may change these terms & conditions from time to time. We endeavour, where reasonably practicable to give you notice of such changes. We will notify you of such changes through written notice, E-mail, our Bill, website, or such other form as we may deem appropriate. If you do not agree to such changes, your sole and exclusive remedy is to discontinue using My StarHub (Business). You agree that the display of any and all revised terms & conditions on our website will constitute notice of such changes. Your continued use of My StarHub (Business) shall constitute your acceptance of such changes.