Terms & Conditions - My StarHub (Business) e-bill Specific
In this Section:
1.1 "Account" means your account with us with respect to the provision of the StarHub Service(s) as defined under these terms and conditions;
1.2 "Bill" means any bill, invoice or statement issued or rendered by us or our billing agent(s) for any Charge, fee or other sum due and payable to us for or relating to the provision of services and/or equipment under your Account(s);
1.3 "Password" means a set of unique identification code made available to or created by you for accessing StarHub Business e-Bill;
1.4 "Service" means the mobile service provided by us, as well as such other services as may be designated by us from time to time as being applicable for StarHub Business e-Bill;
1.5 "StarHub Business Account Portal" means the portal provided by us; and
1.6 "StarHub Business e-Bill" or "e-Bill" means the electronic bill presentation service offered by us, which is part of the online services provided by us through the StarHub Business Account Portal.
2 As you are an enterprise customer:-
2.1 you must provide us with your company's or business' particulars, including but not limited to your company/business registration number;
2.2 you must appoint an authorised representative to register for StarHub Business e-Bill;
2.3 you must ensure that your authorised representative will be responsible for setting up the correct restricted access matrix and user profile needed to ensure that your use (including the individual users' use) of StarHub Business e-Bill complies with all these terms and conditions and applicable laws and regulations;
2.4 you must ensure that your authorised representative will register the individual users' details by completing and submitting such prescribed details as set out in the StarHub Business Account Portal;
2.5 any and all de-registration of individual users' e-Bill login must be submitted by your authorised representative to us as set out in the StarHub Business Account Portal;
2.6 you must ensure that your authorised representative shall be responsible for ensuring that anyone given access to the StarHub Business Account Portal and the StarHub Business e-Bill complies with all these terms and conditions; and
2.7 your use as well as the use by anyone given access by your authorised representative of the StarHub Business Account Portal and the StarHub Business e-Bill shall constitute acceptance of all these terms and conditions.
3 Eligibility for StarHub Business e-Bill
3.1 Customers who have an active Service with us at the point of application are eligible to apply for StarHub Business e-Bill subject to meeting certain qualifying criteria as determined by us. Application for StarHub Business e-Bill shall be made online. We may decline acceptance of your application at our discretion.
3.2 After our acceptance of your application for StarHub Business e-Bill, you will be able to retrieve your e-Bill from the StarHub Business Account Portal.
3.3 You agree that we may from time to time modify, restrict, withdraw, cancel, suspend or discontinue StarHub Business e-Bill service without assigning any reason. In the event that we do so, we will endeavour to notify you via the StarHub Business Account Portal message board.
4 Activation and Use of StarHub Business e-Bill
4.1 After we have accepted your application for StarHub Business e-Bill, you will no longer receive a paper copy of your Bill by post. Instead, you will be able to access an e-Bill. You accept and agree to view such e-Bills in a timely manner.
4.2 After successful activation of StarHub Business e-Bill, you may log-on to the StarHub Business Account Portal from time to time to view your Bill(s) and/or to carry out other transactions as may be made available to you on the StarHub Business Account Portal.
4.3 You may be notified of any new Bills on StarHub Business e-Bill via message notification published on the StarHub Business Account Portal message board. You acknowledge that such message notification service will be offered subject to availability and shall be at our sole discretion.
4.4 You shall be responsible for logging in and viewing your e-Bills, communications, notifications and/or letter(s) (if applicable) in a timely and prompt manner, and you shall notify us if you do not receive your e-Bills and/or related communication, notifications and/or letters.
4.5 You shall remain responsible for ensuring timely payment of any and all Bills in accordance with StarHub Business General Terms & Conditions, regardless of whether or not your Bill is available or accessible. You may contact StarHub Business Customer Care or your StarHub Account Manager (if any) to arrange for payment of any e-Bill which you are unable to access.
4.6 You acknowledge and agree that:-
4.6.1 all other terms and conditions relating to your Bill shall continue to be governed by StarHub Business General Terms & Conditions and any applicable Service Specific Terms & Conditions;
4.6.2 whilst e-message posting on the StarHub Business Account Portal is used as a means of communication between you and us, you acknowledge and agree that there are risks inherent in such forms of communication, including the risk of delayed delivery, non-delivery, wrong delivery, disruption in delivery or truncated or illegible delivery, whether in whole or in part. We shall not be liable to you for any damages, losses, costs or expenses arising out of or in relation to the use of such communication; and
4.6.3 you will ensure that your use of StarHub Business e-Bill service shall be in compliance with all these terms and conditions and applicable laws and regulations.
4.7 In the event of any inconsistency between the e-Bill available on StarHub Business e-Bill and the Bill available on our billing system, the latter shall prevail.
5.1 StarHub Business e-Bill is currently a complimentary service offered by us. However, we reserve the right to impose any Charges for StarHub Business e-Bill at any time upon notice. We also reserve the right to impose Charges if you choose to opt out of the StarHub Business e-Bill.
5.2 While on StarHub Business e-Bill, you may request for a hardcopy print of your e-Bill at any time, subject to the payment of our prevailing Charges for such requests.
6 Customer's Responsibilities
6.1 In the event that:-
6.1.1 we are unable to notify you of the Bill presentment via StarHub Business Account Portal e-Bill message board; or
6.1.2 you default in making payment,
6.2 the StarHub Business e-Bill status will remain active until such a time when StarHub Business e-Bill is terminated and discontinued in accordance with these terms and conditions.
You are solely responsible for the security and secrecy of your login identification, or Password(s) given to or chosen by you. You must ensure that these are not revealed to any third party. You are solely responsible for all activities that occur under your login identification, Password(s), and/or your Account.
6.3 We reserve the right to refuse, change or remove login identification, or Password(s) which we deem inappropriate or offensive.
6.4 If you discover or suspect any unauthorised use or disclosure of your login identification, and/or Password(s) or that your account security has been compromised, you must immediately:-
6.4.1 inform us; and
6.4.2 change your Password(s).
6.5 You are advised to change your Password(s), or any other security identification regularly to protect your own security.
6.6 The security of your Account, including any Content stored, sent or received, is your own responsibility. We cannot guarantee the safety and security of any transmission.
7 Termination and Discontinuation of StarHub Business e-Bill
7.1 We may terminate the StarHub Business e-Bill service within a reasonable time after you have terminated all Services with us and/or you have discharged all your obligations, including but not limited to all outstanding payment obligations.
7.2 You may terminate your StarHub Business e-Bill at any time by following the procedures set out in StarHub Business Account Portal or notified by us. Upon or after deactivation of your StarHub Business e-Bill, you will resume receipt of hard copy Bills mailed to your last known mailing address in our record. You will no longer be able to access your StarHub Business e-Bill or any information relating to the same upon termination of the StarHub Business e-Bill.
8.1 In addition to these terms and conditions, the Terms and Conditions of Access and Use of StarHub's Website and StarHub's Online Services, StarHub Business General Terms & Conditions, any applicable Service Specific Terms & Conditions and any other terms and conditions agreed or accepted by you shall apply.
8.2 We may from time to time change these terms and conditions. We endeavour, where reasonably practicable to give you reasonable advance notice of such changes. We will notify you of such changes through written notice, e-Bill, website, StarHub Business Account Portal message board, or such other form as we may deem appropriate. You agree that the display of any revised terms and conditions on our website will constitute notice of the changes. Your continued use of StarHub Business e-Bill will constitute acceptance of such changes.