• RENEW (REcycling
    Nation's Electronic Waste)

  • RENEW (REcycling
    Nation's Electronic Waste)

We care. Learn more about our Corporate Sustainability and Responsibility efforts here.

RENEW (REcycling Nation’s Electronic Waste)

E-waste contains toxic substances and its improper disposal can lead to serious pollution and health problems. Rapid changes in technology, shorter life-cycles before a product is obsolete, changes in media (tapes, software, MP3) and falling prices have resulted in a fast-growing surplus of electronic waste around the globe. Yet there are very few avenues for individual consumers to recycle their e-waste.

That is why in 2012, as an info-communications services provider retailing electronic products, as well as being firmly committed to environmental sustainability, StarHub initiated a massive consumer-oriented environmental programme, to provide consumers with avenues to responsibly dispose of their e-waste. We partnered with home-grown e-waste recycler TES-AMM to launch the StarHub E-Waste Recycling Programme on 31 March 2012, Earth Hour.

The five bins, located at our Customer Service Centres and one other location in town, collected over one tonne of e-waste within five months. This programme won the WWF Earth Hour Award for "Biggest Step Beyond The Hour" in 2012.

Buoyed by the success and with the aim of making e-waste more convenient by providing more locations of recycling, StarHub increased the number of e-waste recycling bin sites in August 2012 to include condominiums and schools around Singapore, a Community Club and even the Environment Building. By August 2014, there were 30 bin locations island-wide, but more could be done.

DHL, StarHub and TES-AMM all believe in being environmentally responsible corporate citizens. In line with the Singaporean Government’s People-Public-Private approach to tackling environmental issues, the three organisations decided to join forces, with the support of the Ministry of Environment and Water Resources and National Environment Agency, to provide even more opportunities for the public to recycle their e-waste.

On 16 September 2014, an MOU was signed between DHL, StarHub and TES-AMM to expand the programme as RENEW, short for REcycling Nation’s Electronic Waste. The MOU signing was witnessed by Dr Vivian Balakrishnan, Minister for the Environment and Water Resources, at The Environment Building.

StarHub sources for locations interested in having a RENEW bin, and engages a supplier to produce and provide bins to these locations. DHL manages the logistics of collecting and delivering the e-waste from all the bins to TES-AMM’s e-waste recycling facility. TES-AMM then recycles the e-waste. To date, 109 tonnes of electronic waste have been collected for recycling since 2012. RENEW has also won The Green Award at the Asia Communication Awards for two years running, in 2014 and 2015.

You can recycle almost any electronic product in the RENEW bins. You do not have to be a DHL, StarHub or TES-AMM customer or even have purchased the product from StarHub. However, all recycled items must be able to fit through the bin's 470mm x 120mm slot.

Here are some items you can recycle in the RENEW bins: answering machines, cables, car stereos, computer mice, CDs/ DVDs, docking stations, CD/ DVD/ VCD players, electronic toys, hard drives, keyboards, laptops, lithium-ion (Li-ion) batteries, mobile phones, modems, MP3 players, printed circuit boards, printers, remote controls, routers, set-top boxes, telephones, VCRs and wires.

RENEW bins come with hinged latches for locking by site owners and should only be unlocked for collection by DHL. RENEW bins are also designed to prevent theft of items through the slot.

After DHL delivers the e-waste to TES-AMM, the items are manually dismantled into smaller components which are then fed into a shredder to be broken down into increasingly smaller pieces. By this point, no data is recoverable. Through a chemical process, metals are extracted and separated from the plastics and these are all melted down into bars or pellets for other uses.

StarHub, DHL and TES-AMM comply with all relevant laws applicable to the RENEW programme, including but not limited to the Personal Data Protection Act (Act 26 of 2012 of Singapore) for any collection, use and/or disclosure of personal data.

List of RENEW Bin Sites

There are currently 325 RENEW bins at 274 locations around Singapore. Do your part for the environment and recycle your electronic waste in RENEW bins at selected public access locations:
Area Location Address
South & Central Bugis Junction 230 Victoria Street, #04-10A, Bugis Junction Towers
Bugis+ 201 Victoria Street Singapore 188067
Bukit Merah CC 4000 Jalan Bukit Merah
DHL Gateway West 150 Beach Road, Level 6, Gateway West
Environment Building 40 Scotts Road, Level 1, West Wing Lift Lobby
Facebook 38 Beach Road, Level 22, South Beach Tower, Singapore 189767
Frasers Centrepoint Ltd 51 Cuppage Road
Inland Revenue Authority of Singapore Revenue House, 55 Newton Road
LEGO Singapore Pte Ltd 12 Marina Boulevard, Marina Bay Financial Centre Tower 3
MOM HQ 1500 Bendemeer Road                       
MOM SC 18 Havelock Road
Ocean Financial Centre 10 Collyer Quay
Plaza Singapura 68 Orchard Road
Plaza Singapura (StarHub Shop) 68 Orchard Road, #01-36
PricewaterhouseCoopers LLP 8 Cross Street, #17-00, PWC Building
Radin Mas CC 1 Telok Blangah Crescent
Raffles City 252 North Bridge Road
Resorts World Sentosa 8 Sentosa Gateway
Sembcorp Industries 30 Hill Street
Sembwaste Pte Ltd 4543 Jalan Bukit Merah
Sentosa Development Corporation Corporate Office 39 Artillery Avenue
Singapore Pools, Main Branch Livewire 210 Middle Road, #01-01
StarHub Logistics Centre 37 Tanjong Pagar Distripark, Level 5
Suntec City Mall 3 Temasek Boulevard, #B1-65, Suntec City Mall
Telok Ayer Hong Lim Green CC 20 Upper Pickering Street
Thome Ship Management Pte Ltd 16 Raffles Quay #43-01, Hong Leong Building
Tiong Bahru Plaza & Central Plaza 298/302 Tiong Bahru Road
VivoCity 1 Harbourfront Walk #02-202
Wan Hai International Pte Ltd 10 Hoe Chiang Road, #25-01, Keppel Towers
Whampoa CC 300 Whampoa Drive
East Bedok CC 850 New Upper Changi Road
Bedok Mall 311 New Upper Changi Road, Singapore 467360
Capri by Fraser 3 Changi Business Park Central 1
Changi Airport Terminal 2, CAAS’ Breakout Area Singapore Changi Airport, Terminal 2, Level 4
Changi Water Reclamation Plant 10 Changi East Close
DHL Express (Expo Service Centre) 10 Changi South Street 2
DHL Express (S) Pte Ltd 1 Tai Seng Drive
DHL Express Singapore Hub 75 Airport Cargo Road
DHL Supply Chain Facility 1 Greenwich Drive
Eightrium 15A Changi Business Park Central 1
Interface Singapore Pte Ltd 80 Marine Parade Road, #22-03/05, Parkway Parade
Kampong Glam CC 385 Beach Road, Singapore 199581
Kampong Kembangan CC 5 Lengkong Tiga
Kampong Ubi CC 10 Jalan Ubi
Kolam Ayer CC 3188 Geylang Bahru
Mountbatten CC 35 Jalan Satu
PAssion WaVe @ Marina Bay 11 Rhu Cross
Rohde & Schwarz Asia Pte Ltd 9 Changi Business Park Vista, #01-01
SDV Logistics (Singapore) Pte Ltd 101 Alps Avenue, #04-01
Sembcorp Design and Construction Pte Ltd 51 Changi Business Park Central 2
Siglap South CC 6 Palm Road
Singapore Aviation Academy 1 Aviation Drive
Singapore Pools, Changi Road 324K Changi Road
Singapore Pools, Jalan Tiga 43 Jalan Tiga, #01-08
Singapore Pools, King George 803 King George's Avenue, #01-200/202
StarHub Green 67 Ubi Avenue 1, #05-01, StarHub Green, Level 3, South Wing
Swire Marine Training Centre No 1 Loyang Way 4
Swire Pacific Offshore Operations (Pte) Ltd 300 Beach Road, #15-01, The Concourse
Tampines Mall 4 Tampines Central 5
Tampines Mall (StarHub Shop) 4 Tampines Central, #02-26
The China Navigation Co. Pte Ltd 300 Beach Road, #28-01, The Concourse
The Concourse 300 Beach Road, #05-00, The Concourse
North Ace The Place CC 120 Woodlands Ave 1
Ang Mo Kio CC 795 Ang Mo Kio Ave 1 Street 22
Bishan Community Club 51 Bishan Street 13 
Bishan North CC 233 Bishan Street 22, #01-126
Blk 233 outside CC office 233 Bishan Street 22, Level 1
Blk 338 Ang Mo Kio Ave 1 (next to Mad Cow IT Shop) 342 Ang Mo Kio Ave 1
Blk 407 Ang Mo Kio Ave 10 (next to bird shop) 411 Ang Mo Kio Ave 10
Canberra CC 2 Sembawang Crescent, #01-01
Central SG CDC 490 Lorong 6, Toa Payoh, #07-11, HDB Hub BizThree (Lift Lobby 2)
Chong Pang CC 21 Yishun Ring Road
Fuchun CC 1 Woodlands Street 31 #01-02
Hwi Yoh CC 535 Serangoon North Ave 4, #01-179
Jalan Kayu Zone 7 RC Centre 981D Buangkok Cresent
Junction 8 9 Bishan Place
Ministry of Social and Family Development HQ 512 Thomson Road
Nee Soon Central CC 749 Yishun Street 72, #01-138
Nee Soon East CC 1 Yishun Ave 9
Nee Soon South CC 30 Yishun Street 81
Nee Soon South Zone E RC 858 Yishun Ave 4, #01-97
Nee Soon South Zone G RC 440 Yishun Ave 11
Nex 23 Serangoon Central
Potong Pasir Constituency Office No 6 Potong Pasir Ave 2, Singapore 358361
Sembawang Shopping Centre Sembawang Road
Tan Tock Seng Hospital 11 Jalan Tan Tock Seng
Teck Ghee CC 861 Ang Mo Kio Ave 10
Teck Ghee Zone A RC 404 Ang Mo Kio Ave 10, #01-645, Singapore 560404
Teck Ghee Zone C RC 321 Ang Mo Kio Ave 1, #01-1555, Singapore 560321
Teck Ghee Zone L RC 309B Ang Mo Kio Ave 1, #01-01, Singapore 563309
Thomson CC 194 Upper Thomson Road
Toa Payoh West CC 200 Lorong 2 Toa Payoh
Woodgrove CC 353 Woodlands Ave 1
Yew Tee CC 20 Choa Chu Kang Street 52, #01-01
Yio Chu Kang CC 50 Ang Mo Kio Street 61
West Ayer Rajah CC 150 Pandan Gardens
Biopolis phase 1 – level 1 30 Biopolis Street, Matrix Block (Block 3)
Boon Lay CC 667D Jurong West Street 65, #01-131
Bukit Panjang CC 8 Pending Road
Civil Service College 31 North Buona Vista Road
CPIB HQ Building 2 Lengkok Bahru
DHL Express (West Service Centre) 26 Jalan Tukang
Farrer Gardens RC Blk 3 Queen’s Road
Fusionopolis phase 1 – Basement 2 3 Fusionopolis Way, Connexis
Fusionopolis phase 1 – Level 1 3 Fusionopolis Way, Connexis
Fusionopolis phase 2 – Level 1 2 Fusionopolis Way, Innovis Building
Gek Poh Ville CC 1 Jurong West Street 74
German Centre for Industry and Trade Pte Ltd 25 International Business Park, #05-108, German Centre
Greenpac (S) Pte Ltd 19 Tukang Innovation Drive
Hong Kah North CC 30 Bukit Batok Street 31
IMM 2 Jurong East Street 21
JCube 2 Jurong East Central 1
Jurong Spring CC 8 Jurong West Street 52
K2 Specialist Services Pte Ltd 521 Bukit Batok Street 23
KK Women’s & Children’s Hospital 100 Bukit Timah Road
Leng Kee CC 400, Lengkok Bahru
Lot One 21 Choa Chu Kang Ave 4
Pioneer Mall 638 Jurong West Street 61
PUB Choa Chu Kang Waterworks 51 Nanyang Drive
Queenstown CC 365 Commonwealth Ave
Sembcorp Utilities 51 Sakra Avenue
Singapore Mint Pte Ltd 20 Teban Gardens Crescent
Singapore Pools, Holland Drive Block 46 Holland Drive, #01-371/373
Solaris Building 1 Fusionopolis Walk
Ulu Pandan Community Building 170 Ghim Moh Road, #01-01
Viking Offshore and Marine Limited 21 Kian Teck Road
Yuhua Community Club 90 Boon Lay Way
Genting Hotel Jurong 2 Town Hall Link
Educational Institutions Anderson Primary School 6 Ang Mo Kio Avenue 2
Anderson Secondary School 10 Ang Mo Kio Street 53
Anglo-Chinese Junior College 25 Dover Close East
Anglo-Chinese School (Barker) 60 Barker Road
Anglo-Chinese School (Independent) 121 Dover Road
Anglo-Chinese School (Junior) 16 Winstedt Road
Beacon Primary School 36, Bukit Panjang Ring Road
Bedok South Secondary School 1 Jalan Langgar Bedok
Bendemeer Secondary School 1 St Wilfred Rd
Broadrick Secondary School 61 Dakota Crescent
Bukit Batok Secondary School 50 Bukit Batok West Avenue 8
Bukit Panjang Primary School 109 Cashew Road
Bukit View Primary School 18 Bukit Batok Street 21
Canossian School 107 Circuit Road
Casuarina Primary School 30 Pasir Ris Street 41
Catholic High School (Primary) 9 Bishan Street 22
CHIJ Kellock 1 Bukit Teresa Rd
CHIJ Our Lady of Good Counsel (Primary) 2C Burghley Drive
CHIJ Our Lady of the Nativity 1257 Upper Serangoon Road
CHIJ Primary Toa Payoh 628 Lorong 1 Toa Payoh
CHIJ St Joseph’s Convent 62 Sengkang East Way
CHIJ St Nicholas Girls’ School 501 Ang Mo Kio Street 13
CHIJ St. Theresa's Convent 160 Lower Delta Road
Chong Zheng Primary School 1 Tampines Street 21
Christ Church Secondary School 20 Woodlands Drive 17
Chung Cheng High School 40-56 Goodman Road
Chung Cheng High School (Yishun) 11 Yishun Street 61
Clementi Primary Sch 8, Clementi Avenue 3
Commonwealth Secondary School 698 West Coast Road
Crescent Girls' School 357 Tanglin Road
Damai Primary School 50 Bedok Reservoir Crescent
East Spring Primary School  31 Tampines Street 33
Edgefield Primary School 41 Edgefield Plains
Edgefield Secondary School 36 Punggol Field
Eunos Primary School 95 Jalan Eunos
Fairfield Methodist Secondary School 102 Dover Road
Fernvale Gardens School 7 Fernvale Road
First Toa Payoh Secondary School 580 Toa Payoh East
Gan Eng Seng Primary 100 Redhill Close
Geylang Methodist School (Secondary) 2 Geylang East Central
Global Indian School (Balestier) 51 Jalan Rajah
Global Indian School (Queenstown) 1 Mei Chin Road
Greendale Primary School 50 Edgedale Plains
Guangyang Primary School 6 Bishan Street 12
Guangyang Secondary School 8 Bishan Street 12
Henderson Secondary School 100 Henderson Road
Holy Innocents' High School 4300 Ang Mo Kio Avenue 5
Holy Innocents’ Primary School 5 Lorong Low Koon
Hong Kah Secondary School 931 Jurong West Street 42
Hua Yi Secondary School 60, Jurong West Street 42
Hwa Chong Institution 661, Bukit Timah Road
Innova Primary School 80 Woodlands Drive 17
ITE College Central 2 Ang Mo Kio Drive
ITE College East 10 Simei Avenue
ITE College West 1 Choa Chu Kang Grove
James Cook University 600 Upper Thomson Road
Jiemin Primary School 2 Yishun Street 71
Jurong Junior College 800 Corporation Road
Juying Primary School 31 Jurong West Street 91
Kheng Cheng School 15 Lor 3 Toa Payoh
London School of Business & Finance 3 Anson Road, #06-01, Springleaf Tower
Marsiling Primary School 31 Woodlands Centre Road
Marymount Convent School 430 Lorong 1 Toa Payoh
Meridian Junior College 21 Pasir Ris Street 71
Montfort Junior School 52 Hougang Avenue 8
Nan Chiau High School 20 Anchorvale Link
Nanyang Girls High School 2 Linden Drive
Nanyang Junior College 128 Serangoon Avenue 3
Nanyang Polytechnic 180 Ang Mo Kio Avenue 8
Nanyang Technological University Faculty Housing NEC 02-21, 60 Nanyang View
Naval Base Primary School 7 Yishun Avenue 4
New Town Primary School 300 Tanglin Halt Road
New Town Secondary School 1020 Dover Road
Ngee Ann Polytechnic 535 Clementi Road
Northview Secondary School 530 Yishun Ring Road
NTU 50 Nanyang Avenue
Orchid Park Secondary School 10 Yishun Street 81
PCF Ang Mo Kio-Hougang Blk 632 632 Hougang Avenue 8, #01-28
Pei Chun Public School 16 Lorong 7 Toa Payoh
Peirce Secondary School 10 Sin Ming Walk
Pioneer Junior College 21 Teck Whye Walk
Pioneer Primary School 23 Jurong West Street 81
Poi Ching School 21 Tampines Street 71
PSB Academy 355 Jalan Bukit Ho Swee
Punggol Secondary School 51 Edgefield Plains
Punggol View Primary School 9 Punggol Place
Qihua Primary School 5 Woodlands Street 81
Queenstown Primary School 310 Margaret Drive
Queenstown Secondary School 1 Strathmore Road
Queensway Secondary School 2A Margaret Drive
Radin Mas Primary School 1 Bukit Purmei Avenue
Rainbow Centre – Margaret Drive School 501 Margaret Drive
River Valley Primary School 2 River Valley Green
Riverside Secondary School 3 Woodlands Street 81
Rosyth Primary School 21 Serangoon North Avenue 4
Saint Joseph’s Institution (Independent) 38 Malcolm Rd (from 1 Jan 2017)
School of Science and Technology 1 Technology Drive
Singapore Chinese Girls’ School (Secondary) 190 Dunearn Road
Singapore Polytechnic 500 Dover Road
SMU Li Ka Shing Building 70 Stamford Road
SMU School of Business 50 Stamford Road
St Anthony's Primary School 30 Bukit Batok Street 32
St Gabriel's Primary School 220 Lorong Chuan
St James' Church Kindergarten 29 Harding Road
St Stephen's School 20 Siglap View
St. Hilda's Primary School 2 Tampines Avenue 3
SUTD 8 Somapah Road
Tanglin Trust School 95 Portsdown Road
Tao Nan School 2 Bedok South Road
Teck Whye Primary School 11 Teck Whye Walk
Temasek Polytechnic 21 Tampines Avenue 1
Temasek Primary School 501 Bedok South Avenue 3
Temasek Secondary School 600 Upper East Coast Road
United World College East 1 Tampines Street 73
United World College of South East Asia Dover 1207 Dover Road
Unity Secondary School 20 Chua Chu Kang Street 62
Westwood Primary School 1 Jurong West Street 73
Woodgrove Primary 2 Woodlands Drive 14
Woodlands Primary School 10 Woodlands Drive 50
Xin Min Secondary School 11 Hougang Avenue 8
Yangzheng Primary School 15 Serangoon Avenue 3
Yew Tee Primary School 10 Choa Chu Kang Street 64
Yishun Primary School 500 Yishun Ring Road
Yishun Secondary School 4 Yishun Street 71
Yu Neng Primary School 56 Bedok North Street 3
Yuying Secondary School 47 Hougang Avenue 1
Zhangde Primary School 51 Jalan Membina
Zheng Hua Primary School 9 Fajar Road
Zhenghua Secondary School 91 Senja Road
Zhonghua Primary School 12 Serangoon Avenue 4
Zhonghua Secondary School 13 Serangoon Avenue 3
(Access restricted to residents)
Blue Horizon 31 West Coast Crescent
Braddell View HUDC 10 Braddell Hill
Clementi Park Condominium 120 Sunset Way
Clementi Woods 84 West Coast Road
NorthOaks Condominium 24 Woodlands Cresent (Clubhouse)
The Infiniti 39D West Coast Park
Varsity Park  34 West Coast Road
West Bay Condominium 58 West Coast Crescent
Castle Green Condominium 489 Yio Chu Kang Road
Reflections at Keppel Bay 13 Keppel Bay View
The Luxurie 13 Compassvale Road
The Sovereign 99, Meyer Road


Q1. What is RENEW?
A1. RENEW stands for REcycling Nation's Electronic Waste. It is a collaborative consumer-driven environmental effort between DHL, StarHub and TES-AMM to help individuals in Singapore responsibly dispose of their electronic waste (e-waste). RENEW was formerly known as the StarHub E-Waste Recycling Programme since it began on 31 March 2012 till DHL was brought on board as the official logistics provider on 16 September 2014.


Q2. What was the StarHub E-Waste Recycling Programme?
A2. The StarHub E-Waste Recycling Programme was StarHub's Earth Hour effort in 2012. As a provider of electronic products and e-services, StarHub had felt that providing their consumers with an avenue to ensure the safe, proper and productive disposal of these products after their product life cycle has ended was important too. So they provided five bins for the public to recycle their e-waste. Homegrown e-waste recycling company TES-AMM then collected and recycled the e-waste.


Q3. What is e-waste?
A3. E-Waste is short for electronic waste. This refers to discarded electrical and electronic items such as wires, mobile phones, computers, batteries, etc. It is also called e-scrap and Waste Electrical and Electronic Equipment (WEEE).


Q4. Why should we recycle e-waste?
A4. Rapid changes in technology, shorter life-cycles before a product is obsolete, changes in media (tapes, software, MP3) and falling prices have resulted in a fast-growing surplus of electronic waste around the globe According to the National Environment Agency (NEA), Singapore produces about 60,000 tonnes of electronic waste every year; about half from households and half from industrial sources. According to the International Environmental Technology Center of the United Nations Environment Program, only about 20% of discarded electronics worldwide are recycled. Electrical waste contains valuable and scarce but also highly hazardous materials. These hazardous materials include mercury, sulphur and cadmium. The release of such poisonous materials into the environment poses many pollution and health problems.


Q5. Why is DHL, StarHub and TES-AMM providing the RENEW Programme?
A5. DHL, StarHub and TES-AMM believe in being environmentally responsible corporate citizens. In line with the Singaporean Government's People-Public-Private approach to tackling environmental issues, the three partners decided to join forces, with the support of the Ministry of Environment and Water Resources and National Environment Agency, to provide opportunities for the public to recycle their e-waste.


Q6. What are the partners' respective involvement for RENEW?
A6. StarHub engages a supplier to produce and provide the bins to interested locations. DHL manages the logistics of collecting and delivering the e-waste from all the bins to TES-AMM's e-waste recycling facility. TES-AMM then recycles the e-waste.


Q7. What constitutes e-waste?

All Metals Answering Machines Batteries Capacitors
Car Stereos Computers Computer Mouse Docking Stations
DVD Players Fax Machines Hard Drives ICs
Keyboards Laptops Lithium-ion Batteries Mobile Phones
Modems Monitors MP3 Players Networking Equipment
Printed Circuit Boards Printers Remote Controls Resistors
Scanners Stereos Telephones TVs
Typewriters VCRs Wire And many others…

Please note that the above list is NOT exhaustive.


Q8. What about household appliances?
A8. Although these are electrical and/or electronic products, household appliances are labeled as "white goods" and these require a different disposal method from what TES-AMM offers.


Q9. What are “white goods”?
A9. In this case, they refer to household appliances, such as refrigerators and ovens, which used to be finished in white but are now often in other colours. However, the label remains.


Q10. What can be recycled/ deposited in the RENEW Bins?

Answering machines Cables Car stereos Computer Mice
CDs/ DVDs Docking stations DVD players Electronic Toys
Hard drives Keyboards Laptops Lithium-ion (Li-on) batteries
Mobile phones Modems MP3 players Printed circuit boards
Printers Remote controls Routers Set-top Boxes
Telephones VCD players VCRs Wires

However, the items must be able to fit through the 470mm x 120mm slot of the RENEW Bins.


Q11. What if I have products that are too large for disposal in the RENEW Bins?
A11. RENEW bins measure 700mm x 500mm at the base and stand 1350mm tall. The deposit slot measures 470mm x 120mm and can generally take in VCR and DVD players as well as set-top boxes. We regret that we are unable to accept your bulky e-waste deposit if it does not fit into the slot of our E-waste Recycling Bin. Please call 1800 8 TES-AMM (1800-8-837-266) for your toll-free consultation on how to otherwise recycle your electronics in Singapore.


Q12. Can I get the partners to collect my e-waste from my own location?
A12. We regret that e-waste will not be collected from private individuals' locations. All e-waste has to be deposited into the RENEW Bins.


Q13. What happens to the e-waste after I deposit it into the RENEW Bin? Or, how is e-waste recycled?
A13. Site owners monitor the e-waste levels and call 6635-E-NEW (6635-3639) when a collection is required. All electronic waste is collected by DHL, the Official Logistics Partner, and delivered to TES-AMM, the Official Recycling Provider. There, the e-waste product is first manually dismantled into smaller components. These are then fed into a shredder or shredders that break these components down into increasingly smaller pieces. The metals are extracted and separated from the plastics and these are all melted down into bars or pellets for other uses.


Q14. Will anyone besides DHL be able to retrieve my item after I have deposited it?
A14. RENEW Bins come with hinged latches which will be locked by the location owner. These bins will only be unlocked for DHL's collection. The box has an internal design to prevent theft of items through the slot.


Q15. What will I get for recycling my e-waste with RENEW?
A15. DHL, StarHub and TES-AMM are providing this e-waste recycling service for responsible citizens to play their part in protecting the environment from harmful e-waste. This service is provided for free. Hence, DHL, StarHub and TES-AMM will not be giving anything in return for e-waste deposited in RENEW Bins.


Q16. Which locations can have a RENEW bin?
A16. RENEW is meant to be as accessible as possible for the general public in Singapore. If there are any site owners that would like to have a RENEW bin at their location, please write in to starhubcsr@starhub.com with your request. RENEW bins are provided free of charge and are low maintenance.