• RENEW (REcycling
    Nation's Electronic Waste)
    RENEW (REcycling
    Nation's Electronic Waste)
    StarHub Business Site
    StarHub Business Site
  • RENEW (REcycling
    Nation's Electronic Waste)

We care. Learn more about our Corporate Sustainability and Responsibility efforts here.


RENEW (REcycling Nation’s Electronic Waste)

E-waste contains toxic substances and its improper disposal can lead to serious pollution and health problems. Rapid changes in technology, shorter life-cycles before a product is obsolete, changes in media (tapes, software, MP3) and falling prices have resulted in a fast-growing surplus of electronic waste around the globe. Yet there are very few avenues for individual consumers to recycle their e-waste.

That is why in 2012, as an info-communications services provider retailing electronic products, as well as being firmly committed to environmental sustainability, StarHub initiated a massive consumer-oriented environmental programme, to provide consumers with avenues to responsibly dispose of their e-waste. We partnered with home-grown e-waste recycler TES-AMM to launch the StarHub E-Waste Recycling Programme on 31 March 2012, Earth Hour.

The five bins, located at our Customer Service Centres and one other location in town, collected over one tonne of e-waste within five months. This programme won the WWF Earth Hour Award for "Biggest Step Beyond The Hour" in 2012.

Buoyed by the success and with the aim of making e-waste more convenient by providing more locations of recycling, StarHub increased the number of e-waste recycling bin sites in August 2012 to include condominiums and schools around Singapore, a Community Club and even the Environment Building. By August 2014, there were 30 bin locations island-wide, but more could be done.

 

DHL, StarHub and TES-AMM all believe in being environmentally responsible corporate citizens. In line with the Singaporean Government’s People-Public-Private approach to tackling environmental issues, the three organisations decided to join forces, with the support of the Ministry of Environment and Water Resources and National Environment Agency, to provide even more opportunities for the public to recycle their e-waste.

On 16 September 2014, an MOU was signed between DHL, StarHub and TES-AMM to expand the programme as RENEW, short for REcycling Nation’s Electronic Waste. The MOU signing was witnessed by Dr Vivian Balakrishnan, Minister for the Environment and Water Resources, at The Environment Building.

StarHub sources for locations interested in having a RENEW bin, and engages a supplier to produce and provide bins to these locations. DHL manages the logistics of collecting and delivering the e-waste from all the bins to TES-AMM’s e-waste recycling facility. TES-AMM then recycles the e-waste. To date, 65.3 tonnes of electronic waste have been collected for recycling. RENEW has also won The Green Award at the Asia Communication Awards for two years running, in 2014 and 2015.

You can recycle almost any electronic product in the RENEW bins. You do not have to be a DHL, StarHub or TES-AMM customer or even have purchased the product from StarHub. However, all recycled items must be able to fit through the bin's 470mm x 120mm slot.

Here are some items you can recycle in the RENEW bins: answering machines, cables, car stereos, computer mice, CDs/ DVDs, docking stations, CD/ DVD/ VCD players, electronic toys, hard drives, keyboards, laptops, lithium-ion (Li-on) batteries, mobile phones, modems, MP3 players, printed circuit boards, printers, remote controls, routers, set-top boxes, telephones, VCRs and wires.

RENEW bins come with hinged latches for locking by site owners and should only be unlocked for collection by DHL. RENEW bins are also designed to prevent theft of items through the slot.

After DHL delivers the e-waste to TES-AMM, the items are manually dismantled into smaller components which are then fed into a shredder to be broken down into increasingly smaller pieces. By this point, no data is recoverable. Through a chemical process, metals are extracted and separated from the plastics and these are all melted down into bars or pellets for other uses.

StarHub, DHL and TES-AMM comply with all relevant laws applicable to the RENEW programme, including but not limited to the Personal Data Protection Act (Act 26 of 2012 of Singapore) for any collection, use and/or disclosure of personal data.

 

List of RENEW Bin Sites

There are currently 235 RENEW bins at 185 locations around Singapore. Do your part for the environment and recycle your electronic waste in RENEW bins at selected public access locations:

Central/ South
Bugis Junction (230 Victoria Street, B2 Car Park, by office lift lobby)
Bukit Merah CC (4000 Jalan Bukit Merah)
Environment Building (Level 1 West Wing Lift Lobby, 40 Scotts Road)
Frasers Centrepoint Ltd (51 Cuppage Road, #01-06A)
PAssion WaVe @ Marina Bay (11 Rhu Cross)
Plaza Singapura (#B2-17/18, 68 Orchard Road)
PSB Academy (355 Jalan Bukit Ho Swee)
Radin Mas CC (1 Telok Blangah Crescent)
Sembcorp Industries (30 Hill Street)
Sentosa Development Corporation (39 Artillery Avenue)
Singapore Pools, King George's (803 King George's Avenue)
Singapore Pools, Main Branch Livewire (210 Middle Road)
Suntec City Mall (3 Temasek Boulevard, #B1-65)
Tan Tock Seng Hospital (11 Jalan Tan Tock Seng, Level 1 Atrium)
VivoCity (#02-202, 1 HarbourFront Walk)

East
Bedok CC (850 New Upper Changi Road)
Kampong Kembangan Community Club (5 Lengkong Tiga)
Kampong Ubi CC (10 Jalan Ubi)
Mountbatten CC (35 Jalan Satu)
nex Shopping Mall (23 Serangoon Central; B1 and L1 near Lifts 3, 4 and 5)
Siglap South Community Centre (6 Palm Road)
Singapore Pools, Changi Road (324k Changi Road)
Singapore Pools, Jalan Tiga (43 Jalan Tiga)
StarHub Green (Level 3 South Wing, 67 Ubi Avenue 1)
Tampines Mall (#02-26D/27/28, 4 Tampines Central 5)

North
Ang Mo Kio Community Centre (795 Ang Mo Kio Ave 1 Street 22)
Canberra Community Club (2 Sembawang Crescent)
Chong Pang CC (21 Yishun Ring Road)
IRAS (55 Newton Road, Level 2, outside cafeteria)
Nee Soon South Zone GRC (Block 440 Yishun Avenue 11)
Teck Ghee Community Club (861 Ang Mo Kio Ave 10)
Thomson CC (194 Upper Thomson Road)
Toa Payoh West CC (200 Lorong 2 Toa Payoh)
Woodgrove CC (353 Woodlands Avenue 1)

West
Ayer Rajah CC (150 Pandan Gardens)
Bukit Panjang CC (8 Pending Road)
CPIB HQ Building (2 Lengkok Bahru, Levels 1 and 2)
Farrer Gardens RC (Block 3 Queen’s Road)
Genting Hotel Jurong (2 Town Hall Link)
Greenpac (S) Pte Ltd (19 Tukang Innovation Drive #04-01)
NTU Faculty Housing (60 Nanyang View)
Singapore Pools, Holland Drive (46 Holland Drive)
Ulu Pandan Community Building (170 Ghim Moh Road)
Yuhua Community Club (90 Boon Lay Way)

Educational Institutions (Publicly accessible)
ITE College Central (2 Ang Mo Kio Drive)
ITE College East (10 Simei Avenue)
ITE College West (1 Choa Chu Kang Grove)
Nanyang Technological University (50 Nanyang Avenue)
Singapore Polytechnic (500 Dover Road)
SMU Li Ka Shing Building (70 Stamford Road)
SMU School of Business (50 Stamford Road)
SUTD (8 Somapah Road)

Educational Institutions (Access restricted to students and faculty)
Anderson Primary School (6 Ang Mio Kio Avenue 2)
Anderson Secondary School (10 Ang Mo Kio Street 53)
Anglo-Chinese School (60 Barker Road)
Anglo-Chinese School (Independent) (121 Dover Road)
Anglo-Chinese Junior College (25 Dover Close East)
Bedok South Secondary School (1 Jalan Langgar Bedok)
Bendemeer Secondary School (1 St Wilfred Road)
Broadrick Secondary School (61 Dakota Crescent)
Bukit Panjang Primary School (109 Cashew Road)
Bukit Batok Secondary School (50 Bukit Batok West Avenue 8)
Bukit View Primary School (18 Bukit Batok Street 21)
Canossian School (107 Circuit Road)
Casuarina Primary School (30 Pasir Ris Street 41)
CHIJ Kellock (1 Bukit Teresa Road)
CHIJ Our Lady of Good Counsel, Primary (2C Burghley Drive)
CHIJ Our Lady of the Nativity (1257 Upper Serangoon Road)
CHIJ Primary Toa Payoh (628 Lorong 1 Toa Payoh)
CHIJ Saint Joseph's Convent (62 Sengkang East Way)
CHIJ Saint Nicholas Girls' School (501 Ang Mo Kio Street 13)
Chong Zheng Primary School (1 Tampines Street 21)
Christ Church Secondary School (20 Woodlands Drive 17)
Chung Cheng High School (40-56 Goodman Road)
Chung Cheng High School, Yishun (11 Yishun Street 61)
Clementi Primary School (8 Clementi Ave 3)
East Spring Primary School (31 Tampines Street 33)
Edgefield Primary School (41 Edgefield Plains)
Edgefield Secondary School (36 Punggol Field)
Eunos Primary School (95 Jalan Eunos)
Fairfield Methodist Secondary School (102 Dover Road)
Fernvale Gardens School (7 Fernvale Road)
First Toa Payoh Secondary School (580 Toa Payoh East)
Gan Eng Seng Primary School (100 Redhill Close)
Global Indian School (1 Mei Chin Road)
Global Indian School, Balestier (51 Jalan Rajah)
Greendale Primary School (50 Edgedale Plains)
Guangyang Secondary School (8 Bishan Street 12)
Holy Innocents' High School (1191 Upper Serangoon Road)
Holy Innocents' Primary School (5 Lorong Low Koon)
Hwa Chong Institution (661 Bukit Timah Road)
Innova Primary School (80 Woodlands Drive 17)
James Cook University (600 Upper Thomson Road)
Jiemin Primary School (2 Yishun Street 71)
Jurong Junior College (800 Corporation Road)
London School of Business & Finance (3 Anson Road)
Marsiling Primary School (31 Woodlands Centre Road)
Marymount Convent (430 Lorong 1 Toa Payoh)
Montfort Junior School (52 Hougang Avenue 8)
Nan Chiau High School (20 Anchorvale Link)
Nanyang Girls' High School (2 Linden Drive)
Nanyang Junior College (128 Serangoon Avenue 3)
Nanyang Polytechnic (180 Ang Mo Kio Avenue 8)
Naval Base Primary School (7 Yishun Avenue 4)
New Town Secondary School (1020 Dover Road)
Northview Secondary School (530 Yishun Ring Road)
Orchid Park Secondary School (10 Yishun Street 81)
PCF Ang Mo Kio-Hougang Block 632 (Block 632 Hougang Avenue 8)
Pei Chun Public School (16 Lorong 7 Toa Payoh)
Peirce Secondary School (10 Sin Ming Walk)
Poi Ching School (21 Tampines Street 71)
Punggol Secondary School (51 Edgedale Plains)
Queenstown Primary School (310 Margaret Drive)
Queenstown Secondary School (1 Strathmore Road)
Queensway Secondary School (2A Margaret Drive)
Radin Mas Primary School (1 Bukit Purmei Avenue)
Rainbow Centre - Margaret Drive School (501 Margaret Drive)
River Valley Primary School (2 River Valley Green)
Riverside Secondary School (3 Woodlands Street 81)
Rosyth Primary School (21 Serangoon North Avenue 4)
School of Science and Technology (1 Technology Drive)
Singapore Chinese Girls' School (190 Dunearn Road)
St Anthony's Primary School (30 Bukit Batok Street 32)
St James' Church Kindergarten (29 Harding Road)
St Stephen's School (20 Siglap View)
Tanglin Trust School (95 Portsdown Road)
Tao Nan School (2 Bedok South Road)
Temasek Primary School (501 Bedok South Avenue 3)
Temasek Secondary School (600 Upper East Coast Road)
United World College of South East Asia Dover (1207 Dover Road)
United World College of South East Asia East (1 Tampines Street 73)
Woodlands Primary School (10 Woodlands Drive 50)
Xin Min Secondary School (11 Hougang Avenue 8)
Yangzheng Primary School (15 Serangoon Avenue 3)
Yew Tee Primary School (10 Choa Chu Kang Street 64)
Yishun Primary School (500 Yishun Ring Road)
Yu Neng Primary School (56 Bedok North Street 3)
Yuying Secondary School (47 Hougang Avenue 1)
Zhangde Primary School (51 Jalan Membina)
Zhenghua Primary School (9 Fajar Road)
Zhenghua Secondary School (91 Senja Road)
Zhonghua Primary School (12 Serangoon Avenue 4)
Zhonghua Secondary School (13 Serangoon Avenue 3)

Condominiums (Access restricted to residents)
The Bayshore (28 Bayshore Road)
Clementi Park Condominium (120 Sunset Way)
Clementi Woods (84 West Coast Road, #B1-01)
Northoaks Condominium (24 Woodlands Crescent)
The Infiniti (39D West Coast Park, #01-13)
Varsity Park (34 West Coast Road)
West Bay Condominium (58 West Coast Crescent)

RENEW FAQs

Q1. What is RENEW?
A1. RENEW stands for REcycling Nation's Electronic Waste. It is a collaborative consumer-driven environmental effort between DHL, StarHub and TES-AMM to help individuals in Singapore responsibly dispose of their electronic waste (e-waste). RENEW was formerly known as the StarHub E-Waste Recycling Programme since it began on 31 March 2012 till DHL was brought on board as the official logistics provider on 16 September 2014.

 

Q2. What was the StarHub E-Waste Recycling Programme?
A2. The StarHub E-Waste Recycling Programme was StarHub's Earth Hour effort in 2012. As a provider of electronic products and e-services, StarHub had felt that providing their consumers with an avenue to ensure the safe, proper and productive disposal of these products after their product life cycle has ended was important too. So they provided five bins for the public to recycle their e-waste. Homegrown e-waste recycling company TES-AMM then collected and recycled the e-waste.

 

Q3. What is e-waste?
A3. E-Waste is short for electronic waste. This refers to discarded electrical and electronic items such as wires, mobile phones, computers, batteries, etc. It is also called e-scrap and Waste Electrical and Electronic Equipment (WEEE).

 

Q4. Why should we recycle e-waste?
A4. Rapid changes in technology, shorter life-cycles before a product is obsolete, changes in media (tapes, software, MP3) and falling prices have resulted in a fast-growing surplus of electronic waste around the globe According to the National Environment Agency (NEA), Singapore produces about 60,000 tonnes of electronic waste every year; about half from households and half from industrial sources. According to the International Environmental Technology Center of the United Nations Environment Program, only about 20% of discarded electronics worldwide are recycled. Electrical waste contains valuable and scarce but also highly hazardous materials. These hazardous materials include mercury, sulphur and cadmium. The release of such poisonous materials into the environment poses many pollution and health problems.

 

Q5. Why is DHL, StarHub and TES-AMM providing the RENEW Programme?
A5. DHL, StarHub and TES-AMM believe in being environmentally responsible corporate citizens. In line with the Singaporean Government's People-Public-Private approach to tackling environmental issues, the three partners decided to join forces, with the support of the Ministry of Environment and Water Resources and National Environment Agency, to provide opportunities for the public to recycle their e-waste.

 

Q6. What are the partners' respective involvement for RENEW?
A6. StarHub engages a supplier to produce and provide the bins to interested locations. DHL manages the logistics of collecting and delivering the e-waste from all the bins to TES-AMM's e-waste recycling facility. TES-AMM then recycles the e-waste.

 

Q7. What constitutes e-waste?

All Metals Answering Machines Batteries Capacitors
Car Stereos Computers Computer Mouse Docking Stations
DVD Players Fax Machines Hard Drives ICs
Keyboards Laptops Lithium-ion Batteries Mobile Phones
Modems Monitors MP3 Players Networking Equipment
Printed Circuit Boards Printers Remote Controls Resistors
Scanners Stereos Telephones TVs
Typewriters VCRs Wire And many others…

Please note that the above list is NOT exhaustive.

 

Q8. What about household appliances?
A8. Although these are electrical and/or electronic products, household appliances are labeled as "white goods" and these require a different disposal method from what TES-AMM offers.

 

Q9. What are “white goods”?
A9. In this case, they refer to household appliances, such as refrigerators and ovens, which used to be finished in white but are now often in other colours. However, the label remains.

 

Q10. What can be recycled/ deposited in the RENEW Bins?

Answering machines Cables Car stereos Computer Mice
CDs/ DVDs Docking stations DVD players Electronic Toys
Hard drives Keyboards Laptops Lithium-ion (Li-on) batteries
Mobile phones Modems MP3 players Printed circuit boards
Printers Remote controls Routers Set-top Boxes
Telephones VCD players VCRs Wires

However, the items must be able to fit through the 470mm x 120mm slot of the RENEW Bins.

 

Q11. What if I have products that are too large for disposal in the RENEW Bins?
A11. RENEW bins measure 700mm x 500mm at the base and stand 1350mm tall. The deposit slot measures 470mm x 120mm and can generally take in VCR and DVD players as well as set-top boxes. We regret that we are unable to accept your bulky e-waste deposit if it does not fit into the slot of our E-waste Recycling Bin. Please call 1800 8 TES-AMM (1800-8-837-266) for your toll-free consultation on how to otherwise recycle your electronics in Singapore.

 

Q12. Can I get the partners to collect my e-waste from my own location?
A12. We regret that e-waste will not be collected from private individuals' locations. All e-waste has to be deposited into the RENEW Bins.

 

Q13. What happens to the e-waste after I deposit it into the RENEW Bin? Or, how is e-waste recycled?
A13. Site owners monitor the e-waste levels and call 6635-E-NEW (6635-3639) when a collection is required. All electronic waste is collected by DHL, the Official Logistics Partner, and delivered to TES-AMM, the Official Recycling Provider. There, the e-waste product is first manually dismantled into smaller components. These are then fed into a shredder or shredders that break these components down into increasingly smaller pieces. The metals are extracted and separated from the plastics and these are all melted down into bars or pellets for other uses.

 

Q14. Will anyone besides DHL be able to retrieve my item after I have deposited it?
A14. RENEW Bins come with hinged latches which will be locked by the location owner. These bins will only be unlocked for DHL's collection. The box has an internal design to prevent theft of items through the slot.

 

Q15. What will I get for recycling my e-waste with RENEW?
A15. DHL, StarHub and TES-AMM are providing this e-waste recycling service for responsible citizens to play their part in protecting the environment from harmful e-waste. This service is provided for free. Hence, DHL, StarHub and TES-AMM will not be giving anything in return for e-waste deposited in RENEW Bins.

 

Q16. Which locations can have a RENEW bin?
A16. RENEW is meant to be as accessible as possible for the general public in Singapore. If there are any site owners that would like to have a RENEW bin at their location, please write in to starhubcsr@starhub.com with your request. RENEW bins are provided free of charge and are low maintenance.